Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.

Windows 7: ASUS PK5E shuts down when ordered to sleep.

28 Sep 2012   #1

Windows 7
ASUS PK5E shuts down when ordered to sleep.

Hello. I have an ASUS PK5E-WiFi with the latest BIOS (1305). The processor is a Q6600 and the video card is an ATI Radeon 3870. It has worked with W7-64 for about 2 years.

It always went to sleep (S3) and resumed correctly, until about two months ago. I cannot relate it to any single update (there's been many from Windows, ATI Catalyst, Java...).
Whenever I put it to sleep, it would access the drive for a minute or so and shut down, like in hybernation. It would indeed resume as from hybernation, alas taking a much longer time than when booting up normally.
Lately it just takes the usual 1-2 seconds it took to go to sleep, but instead it shuts down. And when I turn it back on it complaints of having shut down unexpectedly.

Also there was a huge lag when booting up, even in failsafe mode: The screen would remain blank for a minute or so.

I have reset the BIOS, gone into failsafe mode, erased the ACPI Fixed Feature Button, and ATK0110 utility drivers and uninstalled the ATI Catalyst drivers, letting W7 install its own.

The boot time lag has gone away, but it still shuts down when ordered to sleep and complaints once back up as having been shut down unexpectedly.

It would be very nice to get some advice about what to look for.

Thanks in advance.

--addendum-- I think the "hybernate" thing I mentioned up there was the Hybrid Sleep feature. But the problem persists in that it shuts down when ordered to sleep.

My System SpecsSystem Spec
28 Sep 2012   #2

Microsoft Community Contributor Award Recipient

Windows 7 x64

Power Options and Sleep Mode Problems - Vista Forums

That's most of what I would offer on this.
My System SpecsSystem Spec
29 Sep 2012   #3

Windows 7

Because something erratic could mean a hardware issue, I decided to open the case, take the video and memories out, brush the mainboard and put them back on. There was very little dust to be found, but not sleep works again!

Thanks for the tip.
My System SpecsSystem Spec


 ASUS PK5E shuts down when ordered to sleep.

Thread Tools

Similar help and support threads
Thread Forum
Asus Laptop Unexpectedly Shuts Down While Sleeping
Hello everyone! I have a problem, I saw this 2 days ago and a few minutes ago, I looked at my laptop, it was closed. I opened and I saw same screen and now, I decided to take some help from here. I have no idea why it does that, thanks. Dump file:...
Performance & Maintenance
Ordered today the Asus DirectCU II R9270X-DC2T-4GD5
Well, i went to upgrade my graphics today and finally ordered this upper mid-range: ASUS Radeon™ R9 270X DirectCU II R9270X-DC2T-4GD5 :rolleyes: It had been quite difficult for me to choose between those two others 4GB cards: "Gigabyte GV-R927XOC-4GD R9 270X 4GB" (better boost stability...
Graphic Cards
Asus Laptop Shuts off at Random (vid)
Short version, purchased an Asus A55a-ts51, came with windows 8, put windows 7 on it. After a few weeks it began to shut off at random. Sent in for service, It came back with a clean install of windows 8. Decided to keep the windows 8 to test and see if it was really fixed. It was not. Sent...
General Discussion
Asus Laptop Unexpectedly Shuts Down While Sleeping
I have an Asus laptop, i7-3610QM 4-core, 6 GB of RAM, 750 GB hard drive space. When I close the lid to put it to sleep, it shuts off, and gives me the Windows Error Recovery screen upon restart, saying is was shut down unexpectedly. The power options are all set to sleep when the lid is closed,...
Performance & Maintenance
Sleep but shuts down
Hello, When I click sleep the pc shuts down instead of sleeping and when the pc wakes up there is no internet and network access and I am tired of disable and enable the connections. What to do? Many thanks, Sylvia
General Discussion
Sleep shuts down
I am getting a curious error today. Have made no changes to the system that could have caused it. It goes to sleep for a couple of minutes - then turns off. Never happened before. I might have thought there was a resume object error - if it couldn't resume - but it never gats that...
General Discussion

Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 21:25.
Twitter Facebook Google+ Seven Forums iOS App Seven Forums Android App