BSOD every few weeks, want to know cause of problem

rockersdash · 29 Sep 2012

This problem has really been annoying me for the past couple of weeks and I really need help trying to figure out the root cause of these crashes.

The following error message came up:
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3

Additional information about the problem:
BCCode: f7
BCP1: F8EE8001A637649A
BCP2: 0000F8800508522E
BCP3: FFFF077FFAF7ADD1
BCP4: 0000000000000000
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\092912-30841-01.dmp
C:\Users\Owner\AppData\Local\Temp\WER-67907-0.sysdata.xml

koolkat77 · 30 Sep 2012

Welcome

Your Bug checks and their causes: (most recent dumps)

STOP 0x0000001A: MEMORY_MANAGEMENT
Usual causes: Device driver, memory, kernel
STOP 0x0000000A: IRQL_NOT_LESS_OR_EQUAL
Usual causes: Kernel mode driver, System Service, BIOS, Windows, Virus scanner, Backup tool, compatibility.
STOP 0x000000F7: DRIVER_OVERRAN_STACK_BUFFER
Usual causes: Device driver, Malware

Software concerns:

Code:

Start Menu\Programs\Babylon	Public:Start Menu\Programs\Babylon	Public
Start Menu\Programs\Norton 360	Public:Start Menu\Programs\Norton 360	Public
Start Menu\Programs\Norton Online Backup	Public:Start Menu\Programs\Norton Online Backup	Public
Start Menu\Programs\McAfee Family Protection	Public:Start Menu\Programs\McAfee Family Protection	Public
Start Menu\Programs\Acronis\Acronis*True*Image*Home	Public:Start Menu\Programs\Acronis\Acronis*True*Image*Home	Public

Babylon software is not decent, please uninstall it using the free version
of Revo Uninstaller

Please uninstall all Acronis related software while we troubleshoot with your computer.
(You can install it back after we've done troubleshooting)

McAfee products are known cause to BSoDs, so is Norton. Suggest you uninstall it.

I and many members on our forum recommend Microsoft security essentials with
a great combination of Malware Bytes.

→ Microsoft Security Essentials - Free Antivirus for Windows
→ Malwarebytes - The Free version
→ Good and Free system security combination.

Run a full scan with both (separately) once downloaded, installed and updated.

In addition, Run this tool and delete anything it finds:
→ Anti-rootkit utility TDSSKiller

Run the system file checker and let it repair and damaged windows files
→ SFC /SCANNOW Command - System File Checker

Run disk check, hard disk for file system errors and bad sectors on it
→ Disk Check

Look for an update for your BIOS version

Code:

BIOS Version/Date	American Megatrends Inc. P02-A2, 31/10/2011

For now do these and report back. We'll do more troubleshooting if needed.

Best Regards,
KK

koolkat77 · 18 Oct 2012

Were the BSoD problems resolved?