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Windows 7: BSOD every few weeks, want to know cause of problem

29 Sep 2012   #1

windows 7 ultimate x64
BSOD every few weeks, want to know cause of problem

This problem has really been annoying me for the past couple of weeks and I really need help trying to figure out the root cause of these crashes.

The following error message came up:
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.

Additional information about the problem:
BCCode: f7
BCP1: F8EE8001A637649A
BCP2: 0000F8800508522E
BCP4: 0000000000000000
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

Files that help describe the problem:

My System SpecsSystem Spec
30 Sep 2012   #2

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit


Your Bug checks and their causes: (most recent dumps)
    Usual causes: Device driver, memory, kernel
    Usual causes: Kernel mode driver, System Service, BIOS, Windows, Virus scanner, Backup tool, compatibility.
    Usual causes: Device driver, Malware
Software concerns:
Start Menu\Programs\Babylon	Public:Start Menu\Programs\Babylon	Public
Start Menu\Programs\Norton 360	Public:Start Menu\Programs\Norton 360	Public
Start Menu\Programs\Norton Online Backup	Public:Start Menu\Programs\Norton Online Backup	Public
Start Menu\Programs\McAfee Family Protection	Public:Start Menu\Programs\McAfee Family Protection	Public
Start Menu\Programs\Acronis\Acronis*True*Image*Home	Public:Start Menu\Programs\Acronis\Acronis*True*Image*Home	Public
Babylon software is not decent, please uninstall it using the free version
of Revo Uninstaller

Please uninstall all Acronis related software while we troubleshoot with your computer.
(You can install it back after we've done troubleshooting)

McAfee products are known cause to BSoDs, so is Norton. Suggest you uninstall it.

I and many members on our forum recommend Microsoft security essentials with
a great combination of Malware Bytes.

Microsoft Security Essentials - Free Antivirus for Windows
Malwarebytes - The Free version
Good and Free system security combination.

Run a full scan with both (separately) once downloaded, installed and updated.

In addition, Run this tool and delete anything it finds:
Anti-rootkit utility TDSSKiller

Run the system file checker and let it repair and damaged windows files
SFC /SCANNOW Command - System File Checker

Run disk check, hard disk for file system errors and bad sectors on it
Disk Check

Look for an update for your BIOS version
BIOS Version/Date	American Megatrends Inc. P02-A2, 31/10/2011
For now do these and report back. We'll do more troubleshooting if needed.

Best Regards,
My System SpecsSystem Spec
18 Oct 2012   #3

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit

Were the BSoD problems resolved?
My System SpecsSystem Spec


 BSOD every few weeks, want to know cause of problem

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