Black screen and shutdown on Dragon Nest

Pringles · 14 Oct 2012

Sorry for not being able to post immediately. I ran a series of tests, and my video card drivers aren't at fault. I played with my other games that and they all ran smoothly. Here's my dump file for your reference. Thank you

Arc · 14 Oct 2012

Well, you are right. This crash indicates to USB Modem/Serial Device Driver - "Huawei Mobile Connect" package.

Code:

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck C9, {22f, fffff88009be4a04, fffff980170e2ca0, 0}

Unable to load image \SystemRoot\system32\DRIVERS\ewusbmdm.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for ewusbmdm.sys
*** ERROR: Module load completed but symbols could not be loaded for ewusbmdm.sys
Probably caused by : ewusbmdm.sys ( ewusbmdm+1a04 )

Followup: MachineOwner
---------

And, this is very old.

Code:

kd> lmvm ewusbmdm
start             end                 module name
fffff880`09be3000 fffff880`09bff280   ewusbmdm T (no symbols)           
    Loaded symbol image file: ewusbmdm.sys
    Image path: \SystemRoot\system32\DRIVERS\ewusbmdm.sys
    Image name: ewusbmdm.sys
    Timestamp:        Thu Jul 24 09:34:31 2008 (4887FF4F)
    CheckSum:         00024195
    ImageSize:        0001C280
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Try to update it.

Pringles · 14 Oct 2012

Thanks for the fast reply. I will be going through it now.

Edit: I haven't tested my nVidia drivers while playing Dragon Nest (I'll uncheck ewusbmdm.sys from verifier, which might not give me a BSOD). Just thought of this idea right now and I'll be updating whether a BSOD or a black screen comes out.

Pringles · 14 Oct 2012

Update: Under verifier, I checked on the nVidia drivers and played Dragon Nest. I was able to play for 3 hours before I got a black screen.

What could be the reason why I am still getting black screens instead of a BSOD under verifier?

Arc · 15 Oct 2012

You run verifier at its normal settings, by selection all non microsoft drivers. If there is no crash still, the problem is elsewhere, hardware.

Pringles · 16 Oct 2012

No crashes under verifier as long as I don't plug in my USB Modem. I get the black screens frequently during heavy server traffic, so this might point that my modem is at fault.

I will try using WiFi connection while playing the game. Also, I will try running memtest overnight. I'm suspecting there's something wrong with my RAM. If all these fail, I don't know what to do next

Arc · 16 Oct 2012

Pringles, in this post, I mentioned that you have to update the driver of the huawei modem.

If you havent done it, the modem will be at fault.

Either update it, or abandon the modem.

Pringles · 17 Oct 2012

I just abandoned my modem and bought a new one. You posted earlier than me lol. Anyway, my problem seems to be gone. Thanks for the help Arc :)

Arc · 17 Oct 2012

You are welcome :)
All the best!