BSOD ocurring at random infrequent times (ntoskml, vsdatant, nvlddmkm)

50cent · 21 Oct 2012

Hi all,

I'm getting BSOD errors on my HP Compaq NW9440 laptop, running Windows 7 Home Premium 64bit.

This doesn't happen every time I use my laptop, but it happens often enough to be a problem. I don't think anything I'm doing on the laptop seems to trigger the BSOD, it just seems to happen.

I have attached the dump zip files created using the Seven Forums diagnostic tool.

Looking at the logs with BlueScreenView it seems to give several different errors and blames ntoskml.exe & vsdatant.sys most of the time, and once it has blamed nvlddmkm.sys.

I have no idea what is causing this so I'm hoping one some of your nice people could help me out.

Many thanks.

Arc · 21 Oct 2012

Hi 50 cent, it is due to Broadcom 802.11g Network Adapter.

Code:

fffff800`00b9c9b8  fffff880`042a7deeUnable to load image \SystemRoot\system32\DRIVERS\bcmwl664.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for bcmwl664.sys
*** ERROR: Module load completed but symbols could not be loaded for bcmwl664.sys
 bcmwl664+0x1bdee

It is really old, and needs to be updated.

Code:

lmvm bcmwl664
start             end                 module name
fffff880`0428c000 fffff880`043d0000   bcmwl664 T (no symbols)           
    Loaded symbol image file: bcmwl664.sys
    Image path: \SystemRoot\system32\DRIVERS\bcmwl664.sys
    Image name: bcmwl664.sys
    Timestamp:        Fri Mar 27 06:36:57 2009 (49CC26B1)
    CheckSum:         00146E02
    ImageSize:        00144000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Search for updates in Downloads | Broadcom. If not available (may be it is an OEM thing) search for it in HP Compaq's site.

You should opt for a BIOS upgradation, too.

Code:

BIOS Version/Date    Hewlett-Packard 68YAF Ver. F.1C, 05/03/2008

Uninstall the following programs.

Code:

Start Menu\Programs\AVG

Use Microsoft Security Essentials - Free Antivirus for Windows

Free up the startup.

Click on the Start button
Type “msconfig (without quotes), click the resulting link. It will open the System Configuration window.
Select the “Startup” tab.
Deselect all items other than the antivirus.
Apply > OK
Accept the restart.

Let us know the results.

50cent · 22 Oct 2012

Many thanks for your reply.
I've implemented the changes you suggested, except the BIOS upgrade.
The HP site only has BIOS upgrades geared towards XP and VISTA whereas I'm running Win7 so I'm not sure which ones to install.

I have my laptop running to check if any BSODs occur. I'll let you know if any more happen.

Thanks again.

Arc · 22 Oct 2012

If doing the other things makes it free form crashes, you may decide to not update the BIOS right now.

So, let us know the situation.