BSOD repeatedly occurs roughly 1 minute after powering on


  1. Posts : 2
    Windows 7 Home Premium
       #1

    BSOD repeatedly occurs roughly 1 minute after powering on


    Hello,

    I'm glad this resource exists. Thanks in advance for any help provided. I would classify myself as a novice user that has experience primarily through neccessity (between game playing to work use). I purchased a HP Pavilion dv6-1245x from someone roughly in January and have had no issues with a BSOD before. The only recent change was I downloaded a business card template from the Avery website a few days ago. Yesterday I had a BSOD after rebooting my computer. It occurs repeatedly. My BSOD states:

    PAGE_FAULT_IN_NONPAGED_AREA

    In safe mode the following information is provided:

    Problem Signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7601.2.1.0.768.3
    Locale ID: 1033

    Additional information about the problem:
    BCCode: 50
    BCP1: FFFFF8000402B080
    BCP2: 000000000000000
    BCP3: FFFFF88007777D83
    BCP4: 000000000000002
    OS Version: 6_1_7601
    Service Pack: 1_0
    Product: 768

    Using the program BlueScreenView it shows the following (summarized):
    Bug Check Code - 0x00000050
    Caused by Driver - ntoskrnl.exe+ 7f1c0
    File Version - 6.1.7601.17835 (win7sp1_gdr.120503-2030)

    In the lower area of BlueScreenView it shows highlighted:
    Filename - ntoskrnl.exe
    Address in stack - ntoskrnl.exe+25f40

    I am uploading the zipped information from the SF Diagnostic Tool. Thank you again for your time and effort.

    Michael

    Laptop info:
    Windows 7 Home Premium
    Service Pack 1
    Processor: Intel (R) Core (TM)2 Duo CPU T6500 @2.10GHZ 2.09GHZ
    Installed Memory (RAM): 4.00 GB
    System Type 64 bit

    I also ran a virus scan in safe mode and found nothing.
    And I ran a memory check with windows memory diagnostic (I think that is the name) all it came up with was that the machine has a memory related issue.
      My Computer


  2. Posts : 15,026
    Windows 10 Home 64Bit
       #2

    Welcome

    Problematic software:
    Code:
    Start Menu\Programs\Symantec Endpoint Protection	Public:Start Menu\Programs\Symantec Endpoint Protection	Public
    Code:
    *** WARNING: Unable to verify timestamp for win32k.sys
    *** ERROR: Module load completed but symbols could not be loaded for win32k.sys
    Probably caused by : SRTSPL64.SYS ( SRTSPL64+27d83 )
    All your BSODs are caused by Symantec Endpoint Protection. Suggest you to uninstall the program.
    (Use revouninstaller to uninstall it Revo Uninstaller Pro - Uninstall Software, Remove Programs easily, Forced Uninstall)
    Code:
    Start Menu\Programs\Spybot - Search & Destroy	Public:Start Menu\Programs\Spybot - Search & Destroy	Public
    Spybot does catch stuff sometimes, but its known to corrupt the system down as well.
    Suggest you to uninstall it.

    I and many members on our forum recommend Microsoft security essentials with
    a great combination of Malware Bytes.

    Microsoft Security Essentials - Free Antivirus for Windows
    Malwarebytes - The Free version
    Good and Free system security combination.

    Run a full scan with both (separately) once downloaded, installed and updated.

    In addition, Run this tool and delete anything it finds:
    Anti-rootkit utility TDSSKiller

    Run the system file checker to repair any corrupted files
    SFC /SCANNOW Command - System File Checker

    Then run disk check for hard disk for file system errors and bad sectors on it
    Disk Check

    Keep us posted of the results
      My Computer


  3. Posts : 2
    Windows 7 Home Premium
    Thread Starter
       #3

    Your information was spot on. I used revo unistaller pro to remove symantec endpoint protection and spybot. I have run TDSkiller and found no other issues. I will be installing the recommending microsoft security essentials and malware bytes later today. I have not had a BSOD issue since removing the problematic programs. Thanks so much, incredibly helpful.

    Michael
      My Computer


  4. Posts : 15,026
    Windows 10 Home 64Bit
       #4

    You're welcome :)
    Let us know if there are any other issues.

    Good luck
      My Computer


 

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