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Windows 7: BSOD - Random Crashes, error 0x0000003b

05 Oct 2012   #1
Wiznet

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 
BSOD - Random Crashes, error 0x0000003b

Hello Computer geniuses! I have a problem with a new laptop that I purchased, now before telling me go to tech support....I have and surprisingly -sarcastic- they are useless!


Computer Specs:
MSI MS16F3 Gaming Notebook Spec[1]

The Problem (More In Detail):
So the laptop will run perfectly fine but sometimes at random times it will decide to crash. There are no signs or certain things I Do that cause the crash, it seems like it is random! (BSOD)

What I Have Tried:
I already have ran memtest 86+ with 7 passes and it found nothing. Already ran virus scans many times. I have also re-installed windows, updated drivers, ect. So pretty much I have no clue what to do now!
If you need more info, please comment and I will try comment as quickly as I robo...humanly can! (unless the laptop crashes again...) (also ran prime95 for 35 minutes without any crashes)

EDIT: adding correct BSOD post


My System SpecsSystem Spec
.
05 Oct 2012   #2
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

My System SpecsSystem Spec
05 Oct 2012   #3
Wiznet

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

added the correct file, thank you koolkat.

EDIT: is it correct? dont seem to be getting answers ^^
My System SpecsSystem Spec
.

05 Oct 2012   #4
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

okay, which antivirus did you scan with?
I see none listed in your msinfo file
Quote:
STOP 0x0000003B: SYSTEM_SERVICE_EXCEPTION
Usual causes: System service, Device driver, graphics driver, ?memory

STOP 0x00000050: PAGE_FAULT_IN_NONPAGED_AREA
Usual causes: Defective hardware (particularly memory - but not just RAM), Faulty system service, Antivirus, Device driver, NTFS corruption, BIOS
My System SpecsSystem Spec
05 Oct 2012   #5
Wiznet

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Quote   Quote: Originally Posted by koolkat77 View Post
okay, which antivirus did you scan with?
I see none listed in your msinfo file
Spywaresnd and malwarebytes
My System SpecsSystem Spec
05 Oct 2012   #6
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Hmm. Please uninstall Spybot, it does find things but it also corrupts stuffs sometimes. Uninstall with the free version of Revo Uninstaller Free

Download, install and update Microsoft Security Essentials. Run a full scan and delete anything it finds.
My System SpecsSystem Spec
05 Oct 2012   #7
Wiznet

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Quote   Quote: Originally Posted by koolkat77 View Post
Hmm. Please uninstall Spybot, it does find things but it also corrupts stuffs sometimes. Uninstall with the free version of Revo Uninstaller Free

Download, install and update Microsoft Security Essentials. Run a full scan and delete anything it finds.
Alright Ill let you know if it finds anything.
My System SpecsSystem Spec
05 Oct 2012   #8
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Okay, and don't get impatient when someone is taking time to reply.
My System SpecsSystem Spec
06 Oct 2012   #9
Wiznet

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Quote   Quote: Originally Posted by koolkat77 View Post
Okay, and don't get impatient when someone is taking time to reply.
Computer can not get through a full scan without crashing
My System SpecsSystem Spec
06 Oct 2012   #10
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

What sort of crash?
Describe in details
My System SpecsSystem Spec
Reply

 BSOD - Random Crashes, error 0x0000003b




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