BSOD with no reason - Stop error


  1. Posts : 3
    Windows 7 Ultimate x64
       #1

    BSOD with no reason - Stop error


    Hi all,

    Not my PC this is erroring on it's my Dads, got all the dump info via teamviewer and from the best of my knowledge it happens on its own with no underlying cause.

    All I know is it's getting a "Stop 0x0000001E" error, sadly this is the best I can do on information, I've attached a dump file for assistance.
      My Computer


  2. Posts : 15,026
    Windows 10 Home 64Bit
       #2

    Welcome

    Could you also upload the msinfo file?
    To get this:

    • Click on the Start
    • Type msinfo32 into the Search programs and files box
    • When it opens, go to File, Save
    • Save as msinfo32.nfo and save in a place you will remember
    • Let it finish the process of gathering and saving the system info
    • Right click the .nfo file, click send to compressed (zipped) folder
    • Upload the .zip file here.


    The dad's graphic card drivers need updating, follow this method:

    1. Download and install Driver Sweeper:
      |MG| Driver Fusion (Driver Sweeper) 1.2.0 Download
    2. Download the auto-detect tool for AMD.
      AMD Driver Autodetect
    3. Boot into Safe Mode from Advanced Boot Options:
      Advanced Boot Options
    4. Type in Driver Fusion in Search
    5. Remove all drivers
    6. Boot normally now, and install the latest drivers from the
      auto-detect program you downloaded.


    Code:
    0: kd> lmvm nvlddmkm
    start             end                 module name
    fffff880`0f6e3000 fffff880`10391000   nvlddmkm T (no symbols)           
        Loaded symbol image file: nvlddmkm.sys
        Image path: \SystemRoot\system32\DRIVERS\nvlddmkm.sys
        Image name: nvlddmkm.sys
        Timestamp:        Sat May 21 10:07:04 2011 (4DD73A68)
        CheckSum:         00C9FFFF
        ImageSize:        00CAE000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    Try and check for latest motherboard/chipset drivers:
    Download Center - Intel

    Code:
    0: kd> lmvm intelppm
    start             end                 module name
    fffff880`044de000 fffff880`044f4000   intelppm T (no symbols)           
        Loaded symbol image file: intelppm.sys
        Image path: \SystemRoot\system32\DRIVERS\intelppm.sys
        Image name: intelppm.sys
        Timestamp:        Tue Jul 14 05:19:25 2009 (4A5BC0FD)
        CheckSum:         0000F4EC
        ImageSize:        00016000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    Let us know how it goes
      My Computer


  3. Posts : 3
    Windows 7 Ultimate x64
    Thread Starter
       #3

    Here is the msinfo file, tried updating drivers but still throwing an error at me.
      My Computer


  4. Posts : 15,026
    Windows 10 Home 64Bit
       #4

    Please uninstall kaspersky, it's known to cause BSoDs on some systems
    Use Microsoft Security Essentials (at least to test)
    Make a full scan once installed and updated
    Run this tool and delete anything it finds:


    Run the System File Checker that scans the integrity of all protected Windows 7 system files and replaces incorrect corrupted, changed/modified, or damaged versions with the correct versions if possible:


    Look for an update on the BIOS version:
    Code:
    BIOS Version/Date    American Megatrends Inc. V3.4, 20/10/2008
      My Computer


  5. Posts : 3
    Windows 7 Ultimate x64
    Thread Starter
       #5

    Does it matter that the system has had Kaspersky on it for around 2 years with no issues before?

    Also I can't update the BIOS as I'm currently 4 hours away from my dad's pc, so I only can do things via teamviewer
      My Computer


  6. Posts : 15,026
    Windows 10 Home 64Bit
       #6

    I've mentioned "(at least to test)" on my post.
    Anyway, no it does not matter.

    Do the update when possible.
      My Computer


 

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