BSOD @ Shutdown/Startup


  1. strido
    Posts : 4
    Windows 7 Home Premium 64 Bit
       New #1

    BSOD @ Shutdown/Startup


    MY PC started acting up last week, crashing every time I tried to shut it down - immediately after I hit "shutdown", it would go to the BSOD:

    STOP 0X0000001E (OXFFFFFFFFC0000005, 0XFFFFF80002EB7117, 0X000000000000000, 0X000000007EFA0000)

    This prevents me from using system restore, as when it goes to restart the PC will instead hit me with the BSOD instead of restoring. I reinstalled the OS hoping that would fix it up but no go, so I'm hoping to get a bit of help from the folks who know more than I (which is about all of you I would suppose!)

    Attached you'll find the SF information requested in the BSOD thread instructions. In the event that my system specs aren't displayed in this post, here they are:

    Windows 7 Home Premium
    Gigabyte GA990FXA-UD3 Motherboard
    AMD FX6100 6-Core Processor
    8GB Kingston HyperX DDR3 (2 x 4GB)
    Thermaltake TR2 RX 850W PSU
    2 1TB Western Digital 7200RPM Hard Drives

    Thank you for your help! Let me know if I've missed any information required.


    =========

    ETA - From "WhoCrashed" utility:

    On Sun 10/7/2012 11:52:55 PM GMT your computer crashed
    crash dump file: C:\Windows\Minidump\100812-35833-01.dmp
    This was probably caused by the following module: atapi.sys (atapi+0x2101)
    Bugcheck code: 0x1E (0xFFFFFFFFC0000005, 0xFFFFF8000337EFEA, 0x1, 0x18)
    Error: KMODE_EXCEPTION_NOT_HANDLED
    file path: C:\Windows\system32\drivers\atapi.sys
    product: Microsoft® Windows® Operating System
    company: Microsoft Corporation
    description: ATAPI IDE Miniport Driver
    Bug check description: This indicates that a kernel-mode program generated an exception which the error handler did not catch.
    This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
    The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system which cannot be identified at this time.
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  3. koolkat77
    Posts : 15,026
    Windows 10 Home 64Bit
       New #2

    Welcome

    STOP 0x0000001E: KMODE_EXCEPTION_NOT_HANDLED
    Usual causes: Device driver, hardware, System service, compatibility, Remote control programs, memory, BIOS
    Software concern:
    Code:
    Start Menu\Programs\Norton Security Suite	Public:Start Menu\Programs\Norton Security Suite	Public
    Norton is a known cause to BSoDs. Please uninstall and replace with MSE (at least to test)
    → Norton Removal Tool
    → Microsoft Security Essentials - Free Antivirus for Windows

    If you have any 3rd part remote control programs, uninstall them while troubleshooting.

    Look for an update on your BIOS Version:
    Code:
    BIOS Version/Date	Award Software International, Inc. F5, 10/13/2011
    Get all windows updates including Service Pack 1 installed:
    Code:
    Version	6.1.7600 Build 7600
    Let us know the results.
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  4. strido
    Posts : 4
    Windows 7 Home Premium 64 Bit
    Thread Starter
       New #3

    My BIOS appears to be up to date, and I can't install Service Pack 1. It fails every time I try.

    When I removed Norton and installed MSE, it restarted OK. But it found a virus that I was unable to remove without Windows Defender Offline. While running Windows Defender Offline, during the write to CD portion, I got another BSOD:

    On Tue 10/9/2012 1:39:18 PM GMT your computer crashed
    crash dump file: C:\Windows\Minidump\100912-33431-01.dmp
    This was probably caused by the following module: ntoskrnl.exe (nt+0x70040)
    Bugcheck code: 0xA (0x0, 0x2, 0x0, 0xFFFFF8000307501F)
    Error: IRQL_NOT_LESS_OR_EQUAL
    file path: C:\Windows\system32\ntoskrnl.exe
    product: Microsoft® Windows® Operating System
    company: Microsoft Corporation
    description: NT Kernel & System
    Bug check description: This indicates that Microsoft Windows or a kernel-mode driver accessed paged memory at DISPATCH_LEVEL or above.
    This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
    The crash took place in the Windows kernel. Possibly this problem is caused by another driver which cannot be identified at this time.
    Last edited by strido; 09 Oct 2012 at 09:15. Reason: uploaded revised SF Info File
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  6. koolkat77
    Posts : 15,026
    Windows 10 Home 64Bit
       New #4

    Upload the dump like you did in your first post

    Run the system file checker, 3 times or more if it finds errors
    → SFC /SCANNOW Command - System File Checker

    If you are having issues with windows updates, create a thread in this section. Since it's not my area of expertise, I will request a friend to take a look at it
    → Windows Updates & Activation - Windows 7 Forums
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  7. strido
    Posts : 4
    Windows 7 Home Premium 64 Bit
    Thread Starter
       New #5

    I've uploaded a revised file - thanks for your help!


    SFC / SCANNOW came up clean.
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  8. badkarma11
    Posts : 272
    Windows 7 Ultimate x64 Full Retail SP1
       New #6

    For virus removal, you could download Malwarebytes Anti-Malware, update it and then run a full scan in Safe mode.
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  10. koolkat77
    Posts : 15,026
    Windows 10 Home 64Bit
       New #7

    STOP 0x0000000A: IRQL_NOT_LESS_OR_EQUAL
    Usual causes: Kernel mode driver, System Service, BIOS, Windows,
    Virus scanner, Backup tool, compatibility
    The usual causes of this bug check does not have memory listed, but your dump does

    How many sticks of ram do you have?

    Code:
    MODULE_NAME: memory_corruption

IMAGE_NAME:  memory_corruption

FOLLOWUP_NAME:  memory_corruption

MEMORY_CORRUPTOR:  LARGE

FAILURE_BUCKET_ID:  X64_MEMORY_CORRUPTION_LARGE

BUCKET_ID:  X64_MEMORY_CORRUPTION_LARGE

Followup: memory_corruption
---------
    Take memtest. Run for 8 passes and test each stick in a know good slot for an additional 6 passes.

    → RAM - Test with Memtest86+
    → Guide to using Memtest86+ - Geeks to Go Forums
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