BSOD pci.sys error everytime after sleep mode Lenovo T420

hdej · 08 Oct 2012

Hello all, could someone have a look at my dmp files. Although windbg points in the direction of PCI.SYS causing the stop errors, my knowlegde is far from sufficient to take the next step. When the laptop goes into sleep or hibernation mode, it crashes. Pretty consistent. Problem was introduced after an huge automatic update but this is something I realesed myself later. Thank you!

koolkat77 · 08 Oct 2012

Welcome

The BSoD seems to be caused by the older drivers of your Intel(R) Wireless WiFi Link Adapter driver

Code:

0: kd> !irp fffffa800bc8b630
Irp is active with 4 stacks 2 is current (= 0xfffffa800bc8b748)
 No Mdl: No System Buffer: Thread 00000000:  Irp stack trace.  
     cmd  flg cl Device   File     Completion-Context
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

			Args: 00000000 00000000 00000000 00000000
>[ 16, 2]   0  0 fffffa800a2ce050 00000000 00000000-00000000    
	      Unable to load image \SystemRoot\system32\DRIVERS\NETwNs64.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for NETwNs64.sys
*** ERROR: Module load completed but symbols could not be loaded for NETwNs64.sys
 \Driver\NETwNs64
			Args: 00015500 00000000 00000005 00000003
 [ 16, 2]   0 e1 fffffa800a027c70 00000000 fffff800038c8200-fffffa800b348ab0 Success Error Cancel pending
	       \Driver\vwifibus	nt!PopSystemIrpCompletion
			Args: 00015500 00000000 00000005 00000003
 [  0, 0]   0  0 00000000 00000000 00000000-fffffa800b348ab0    

			Args: 00000000 00000000 00000000 00000000
0: kd> lmvm NETwNs64
start             end                 module name
fffff880`05cdc000 fffff880`0655e000   NETwNs64 T (no symbols)           
    Loaded symbol image file: NETwNs64.sys
    Image path: \SystemRoot\system32\DRIVERS\NETwNs64.sys
    Image name: NETwNs64.sys
    Timestamp:        Mon May 02 03:33:01 2011 (4DBDD18D)
    CheckSum:         0083E505
    ImageSize:        00882000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Source | NETwNs64.sys | Intel(R) Wireless WiFi Link 5000 Series Adapter Driver for Windows 7
http://downloadcenter.intel.com/Default.aspx Driver Reference Table

- visit the Intel Download Center ( http://downloadcenter.intel.com ) and download the latest version of the drivers for that device
- uninstall the current drivers on your system for that device
- install the freshly downloaded drivers
- monitor for further BSOD's.

hdej · 08 Oct 2012

Hi Koolkat77, thank you for your great help! I followed your advise and replaced the Intel driver. I closed and opened the laptop a few times as this caused the BSOD errors. The laptop did not go into standby but stopped without creating an error message. The last attempt suddenly create a BSOD message. Would you be so kind to look at my attached data again and advise? Thank you! Regards, henk

koolkat77 · 08 Oct 2012

Looks like another similar driver is causing BSoD.
Try updating it although its not old:

Source Netwsw00.sys
Intel® Wireless WiFi Link Adapter
http://www.intel.com/p/en_US/support

Driver Reference Table

Code:

>[ 16, 2]   0  0 fffffa800a09e050 00000000 00000000-00000000    
	      Unable to load image \SystemRoot\system32\DRIVERS\Netwsw00.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for Netwsw00.sys
*** ERROR: Module load completed but symbols could not be loaded for Netwsw00.sys
 \Driver\NETwNs64
			Args: 00015500 00000000 00000005 00000003
 [ 16, 2]   0 e1 fffffa800a065750 00000000 fffff80003929200-fffffa800c236550 Success Error Cancel pending
	       \Driver\vwifibus	nt!PopSystemIrpCompletion
			Args: 00015500 00000000 00000005 00000003
 [  0, 0]   0  0 00000000 00000000 00000000-fffffa800c236550    

			Args: 00000000 00000000 00000000 00000000
0: kd> lmvm Netwsw00
start             end                 module name
fffff880`06892000 fffff880`073db000   Netwsw00 T (no symbols)           
    Loaded symbol image file: Netwsw00.sys
    Image path: \SystemRoot\system32\DRIVERS\Netwsw00.sys
    Image name: Netwsw00.sys
    Timestamp:        Sun Jun 03 21:33:40 2012 (4FCB83D4)
    CheckSum:         00B012F3
    ImageSize:        00B49000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

hdej · 10 Oct 2012

Hi Koolkat77, a small update for not keeping you waiting too long. I could not extract the driver mentioned by you from the Intel download Wireless_15.2.0_Ds64.exe, this download starts updating immediately. Other packages are of an older date and a message backwards in compatible appears. But since this driver has been replaced I have not seen bsod errors anymore and Win7 is resuming from the sleepmode. But it is all based on a few restarts. Thank you sofar for your help and will be back to you soon! henk

koolkat77 · 10 Oct 2012

Alright.
Let us know if the BSoDs come back.

hdej · 11 Oct 2012

Sorry Koolkat77, back again. Although it looked promissing the stop error is back again. Could you learn me what setting I need for Windbg to see the same info as you sent me? After !analyse I do not have a similar output and a name of a failing driver. Also do you have an idea where to download that specific driver only (if it is Intel wifi again). I only find packages at Intel. Thank you again, henk

koolkat77 · 11 Oct 2012

Yup it does seem to be the same driver again.
Anyway, I think you should enable driver verifier now.
Give all the dumps you get in the next 36 hours.

Driver Verifier - Enable and Disable

Code:

DRIVER_POWER_STATE_FAILURE (9f)
A driver is causing an inconsistent power state.
Arguments:
Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
Arg2: fffffa800719da10, Physical Device Object of the stack
Arg3: fffff80000b9c3d8, Functional Device Object of the stack
Arg4: fffffa800c8089e0, The blocked IRP

You need to select the underlined alphabets & numbers on Arg4 then type !irp fffffa800c8089e0 (paste that code & hit enter)

It will show you something like this:

Code:

0: kd> !irp fffffa800c8089e0
Irp is active with 4 stacks 2 is current (= 0xfffffa800c808af8)
 No Mdl: No System Buffer: Thread 00000000:  Irp stack trace.  
     cmd  flg cl Device   File     Completion-Context
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

			Args: 00000000 00000000 00000000 00000000
>[ 16, 2]   0  0 fffffa800a1df050 00000000 00000000-00000000    
	      Unable to load image \SystemRoot\system32\DRIVERS\Netwsw00.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for Netwsw00.sys
*** ERROR: Module load completed but symbols could not be loaded for Netwsw00.sys
 \Driver\NETwNs64
			Args: 00015500 00000000 00000005 00000003
 [ 16, 2]   0 e1 fffffa800a248e20 00000000 fffff80003925200-fffffa801034aa30 Success Error Cancel pending
	       \Driver\vwifibus	nt!PopSystemIrpCompletion
			Args: 00015500 00000000 00000005 00000003
 [  0, 0]   0  0 00000000 00000000 00000000-fffffa801034aa30    

			Args: 00000000 00000000 00000000 00000000
0: kd> lmvm Netwsw00
start             end                 module name
fffff880`06865000 fffff880`073ae000   Netwsw00 T (no symbols)           
    Loaded symbol image file: Netwsw00.sys
    Image path: \SystemRoot\system32\DRIVERS\Netwsw00.sys
    Image name: Netwsw00.sys
    Timestamp:        Sun Jun 03 21:33:40 2012 (4FCB83D4)
    CheckSum:         00B012F3
    ImageSize:        00B49000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

hdej · 11 Oct 2012

Hi Koolkat77, followed your instructions, switched on verifier and at restart an instant crash, I disabled verifier as my lenovo wanted to recover the system. Any suggestion at this point? Thanks henk

koolkat77 · 11 Oct 2012

Same crash as the previous one and verifier is not enabled.

BSOD pci.sys error everytime after sleep mode Lenovo T420

BSOD pci.sys error everytime after sleep mode Lenovo T420

Driver replaced, problem returned