Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.

Windows 7: BSOD 0x0000003b Synaptics Touch Pad???

10 Oct 2012   #1
Fire Fly

Windows 7 Premium
BSOD 0x0000003b Synaptics Touch Pad???


My Synaptics Touch Pad on my Windows 7 HP machine has stopped working. I have uninstalled and reinstalled. I sometimes starts working again for a short time. The buttons still work, but the touch to click or select. The cursor still moves, but the tapping does not work. This is in all programs, IE, Word, etc.

I recieved several IE has stopped working, and reloading of pages while surfing. Then BSOD.

I need to know how to get the touch pad working again and what about the BSOD?

I will upload my file as requested.

Thanks for taking a look at this.

Fire Fly

My System SpecsSystem Spec
10 Oct 2012   #2

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit

Welcome aboard.

Try uninstall and reinstall the touchpad driver in device manager.
Drivers | Synaptics
Driver Install - Device Manager

Disable hardware acceleration in IE
How to enable or disable software rendering in Internet Explorer 9

Uninstall the following programs:
Start Menu\Programs\Catalyst Control Center    Public:Start Menu\Programs\Catalyst Control Center    Public
Start Menu\Programs\Smart Defrag 2    Public:Start Menu\Programs\Smart Defrag 2    Public
Start Menu\Programs\Western Digital\WD Apps    Public:Start Menu\Programs\Western Digital\WD Apps    Public
Free up the startup.
  1. Click on the Start button
  2. Type “msconfig (without quotes), click the resulting link. It will open the System Configuration window.
  3. Select the “Startup” tab.
  4. Deselect all items other than the antivirus.
  5. Apply > OK
  6. Accept the restart.
Let us come to Bugcheck Analysis.

Usual causes: System service, Device driver, graphics driver, memory

This error has been linked to excessive paged pool usage and may occur due to user-mode graphics drivers crossing over and passing bad data to the kernel code.


We are seeing some trace of graphics elements in the memory stack:
fffff880`03b16e98  fffff880`0416d172 dxgmms1!VidSchDdiNotifyInterruptWorker+0x1ea
fffff880`03b16f18  fffff880`0407413f dxgkrnl!DxgNotifyInterruptCB+0x83
fffff880`03b16bf8  fffff880`0416d172 dxgmms1!VidSchDdiNotifyInterruptWorker+0x1ea
fffff880`03b16958  fffff880`0416cf76 dxgmms1!VidSchDdiNotifyInterrupt+0x9e
What you are seeing that your display driver is very old.
kd> lmvm atikmpag
start             end                 module name
fffff880`04027000 fffff880`04071000   atikmpag   (deferred)             
    Image path: \SystemRoot\system32\DRIVERS\atikmpag.sys
    Image name: atikmpag.sys
    Timestamp:        Mon Sep 20 06:51:01 2010 (4C96B6FD)
    CheckSum:         00046BAE
    ImageSize:        0004A000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Download and install the latest driver from AMD Graphics Drivers & Software.

Update your network drivers: OnlineArmor Service
lmvm oanet
start             end                 module name
fffff880`04ff2000 fffff880`04ffd000   oanet      (deferred)             
    Image path: \SystemRoot\system32\DRIVERS\oanet.sys
    Image name: oanet.sys
    Timestamp:        Tue Oct 26 23:22:24 2010 (4CC71558)
    CheckSum:         0000B10B
    ImageSize:        0000B000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Upadte it from Download Emsisoft Online Armor and Emsisoft Internet Security Pack - Free or Trial

Let us know the results.
My System SpecsSystem Spec
10 Oct 2012   #3
Fire Fly

Windows 7 Premium


Thanks for your thorough response. My touch pad is working again.

I have not uninstalled Smart Defrag and the others. I'm curious why they should be uninstalled. Please explain.

I updated AMD and Online Armour. I uninstalled and installed the touch pad.

Fire Fly
My System SpecsSystem Spec

10 Oct 2012   #4
Fire Fly

Windows 7 Premium


That didn't last long. My touch pad worked for about 30 minutes.

1) Do you think the touch pad had anything to do with the BSOD?
2) Any ideas about what I can do about the touch pad?

Fire Fly

PS I have uninstalled and reinstalled the driver for the touch pad 8 or 10 times. Sometimes it helps for a short time. Sometimes there is no change.
My System SpecsSystem Spec
11 Oct 2012   #5

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit

Fire Fly, as far the dumps say, the touchpad is not the cause of the crashes at all. those are caused by the graphics driver and the network driver.

Sorry to know that the touchpad is not working properly at all.

Better you keep it to to vendor and ask fro possible replacements. I guess you are within warranty?
BTW, is it crashing anymore?
My System SpecsSystem Spec

 BSOD 0x0000003b Synaptics Touch Pad???

Thread Tools

Similar help and support threads
Thread Forum
Elo 55" Interactive Digital Signage Touch Computer touch problem
This has a built in CPU (i5) with Win7 32bit installed. The IDS touch screen was working fine, the it stopped working. The thing is, the Touch screen calibrates fine using Elo calibration software for spotting the corners of the screen but when you do the mouse check, it does not recognize...
Hardware & Devices
Cannot get multi touch gestures or scrolling to work on synaptics pad
hi guys i bought this a while back Packard Bell EasyNote TE11HC review | Expert Reviews default windows 8, i couldnt get on with windows 8 unfortunately then it went totally crazy so i installed a copy of windows 7 ultimate x64 with windows 8 my mouse pad was awesome, swipe pinch zoom two...
Hardware & Devices
Synaptics touchpad is not operated well, especially multi-touch
Hello, I use Windows 7( 64bit) in my notebook. The most recent version of synaptics touchpad driver (16.2.21) was installed. In device manager, Synaptics PS /2 Port TouchPad is well operated. However, I cannot select the Synaptics touchpad in the mouse properties of the control panel.
Synaptics Touch Driver Not working in Windows 8 Sony Vaio
Greetings, I have recently Install Windows 8 Pro, I have Sony Vaio VPCEE3J0E. Initially, I downloaded Sony's Pointing Driver (Alps) - 7.107.505.106 and it was just for basic touchpad function. However, I found about Synaptics and downloaded the latest Synaptics V 16.2.21 and installed it. ...
Hardware & Devices
Synaptics Touch Pad Travelmate 5520
I have recently noticed that the touch pad on my Acer TravelMate 5520 has stopped working. If I plug a USB mouse into the laptop it works fine but the tochpad doesn't seem to work. I have the driver installed but is not showing up in "Device manager" (Thats if it should do). Below is a picture of...
Hardware & Devices
Synaptics/Windows 7 touch
I have access to a touch screen monitor so was looking at the windows touch. Which essentially makes use of multitouch, much like an iPhone. Anyway, is it possible to get this same functionality from a synaptics track pad? I.e. use two fingers to zoom in and the such on a notebook.
General Discussion

Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 01:18.
Twitter Facebook Google+ Seven Forums iOS App Seven Forums Android App