BSOD when going to Sleep or Hibernation (HP ProBook)

NewGuyLOL · 10 Oct 2012

My laptop is a HP ProBook 4445s with AMD A8-4500m APU, and is a fairly recent model. It has been experiencing random BSODs when entering sleep or hibernation, so I never get to see the actual screen. I only see the error, the next time I power on. It also seems to be the same problem all the time. Since I had done a drive cleanup, SF Diagnostics can only find 2 BSOD reports, but I assure you that it has been the same problem throughout the two months I have this laptop. It is always:

DRIVER_POWER_STATE_FAILURE
with Bug Check Code: 0x0000009f
and always a ntoskrnl.exe issue.

All of the drivers have been updated to the latest that HP has provided here. I can not locate the driver that causes this failure, so I am hoping that people of this forum will be able to find the root cause.

koolkat77 · 10 Oct 2012

Welcome

Your BSoD is caused by your Broadcom 802.11g Network Adapter - Dell Wireless 1390 WLAN Mini-Card

Code:

			Args: 00000000 00000000 00000000 00000000
>[ 16, 2]   0  0 fffffa8004fa2050 00000000 00000000-00000000    
	      Unable to load image \SystemRoot\system32\DRIVERS\bcmwl664.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for bcmwl664.sys
*** ERROR: Module load completed but symbols could not be loaded for bcmwl664.sys
 \Driver\BCM43XX
			Args: 00015500 00000000 00000005 00000003
 [ 16, 2]   0 e1 fffffa8004fa3e20 00000000 fffff80003319200-fffffa800508af90 Success Error Cancel pending
	       \Driver\vwifibus	nt!PopSystemIrpCompletion
			Args: 00015500 00000000 00000005 00000003
 [  0, 0]   0  0 00000000 00000000 00000000-fffffa800508af90    

			Args: 00000000 00000000 00000000 00000000
0: kd> lmvm bcmwl664
start             end                 module name
fffff880`042d1000 fffff880`0475b000   bcmwl664 T (no symbols)           
    Loaded symbol image file: bcmwl664.sys
    Image path: \SystemRoot\system32\DRIVERS\bcmwl664.sys
    Image name: bcmwl664.sys
    Timestamp:        Fri Mar 09 17:15:31 2012 (4F59E653)
    CheckSum:         0048A270
    ImageSize:        0048A000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Check for updates on its drivers. Or re-install the program and its drivers afresh.

Source: Driver Reference Table

Problematic Software:

Code:

Start Menu\Programs\Norton 360	Public:Start Menu\Programs\Norton 360	Public
Start Menu\Programs\Norton	JOSEOLIVERA-HP\admin:Start Menu\Programs\Norton	JOSEOLIVERA-HP\admin

Norton is a known cause to BSoDs. Uninstall it and all its components. Replace with MSE.
→ Norton Removal Tool
→ Microsoft Security Essentials - Free Antivirus for Windows

Keep us posted

NewGuyLOL · 10 Oct 2012

Hmmm. I've actually reinstalled that driver before. It was consuming tons of memory and cpu cycles in Task Manager (throuch svchost). I can't update that driver though, it's already the latest driver listed in both the Easy Driver Pro and HP's website. It's unavoidable I think... My other option is buying the Atheros HP Approved NIC instead and replace it myself. But for now I think I will try uninstalling Norton only (since the subscription is about to end anyway).

koolkat77 · 10 Oct 2012

Hmm.. uninstall Norton..observe for a few days if your WiFi causes BSoDs.
If you have them, come and upload the .dmps here

NewGuyLOL · 15 Oct 2012

Had another off-screen BSOD, same issue of DRIVER_POWER_STATE_FAILURE, but different address in stack: ntoskrnl.exe+1040b. Norton has been uninstalled (completely) and I have re-downloaded and reinstalled the Broadcom HP Driver located from my laptop driver page list. I have compared the size of the dmps and it seems to be a lot bigger than that of before. Is it a different driver causing the issue now?

koolkat77 · 15 Oct 2012

Are you having Avast Firewall NDIS Filter Service installed? as indicated in your dump:
aswndis.sys - What is aswndis.sys ?

Code:

0: kd> !irp fffffa800916ca10
Irp is active with 3 stacks 2 is current (= 0xfffffa800916cb28)
 No Mdl: No System Buffer: Thread 00000000:  Irp stack trace.  
     cmd  flg cl Device   File     Completion-Context
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

			Args: 00000000 00000000 00000000 00000000
>[ 16, 2]   0 e1 fffffa8004d04050 00000000 fffff80003323200-fffffa8008c3f4c0 Success Error Cancel pending
	       \Driver\aswNdis	nt!PopSystemIrpCompletion
			Args: 00014400 00000000 00000004 00000002
 [  0, 0]   0  0 00000000 00000000 00000000-fffffa8008c3f4c0    

			Args: 00000000 00000000 00000000 00000000

koolkat77 · 27 Oct 2012

Did you uninstall Avast? Have the BSODs reoccurred?

BSOD when going to Sleep or Hibernation (HP ProBook)

BSOD when going to Sleep or Hibernation (HP ProBook)

HP's Fault?