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Windows 7: BSOD completely random bad_pool_header

10 Oct 2012   #1

Windows 7 Ultimate 32bit
BSOD completely random bad_pool_header


I'm going to apologize right here for my lack of know-how when it comes to computers. Alright, I followed the BSOD guides to the best of my ability. My computer's info is as follows:
Manufacturer: Toshiba
Model: Satellite L355D
Type: X86-based PC
Processor: AMD Turion(tm) 64 X2 Mobile Technology TL-60, 2000 Mhz, 2 Core(s), 2 Logical Processor(s)
BIOS Version/Date: Insyde Corp. 1.40, 3/16/2008
SMBIOS Version: 2.4
Installed Physical Memory: 2.00 GB
Total Physical Memory: 1.87 GB
Available Physical Memory: 847 MB
Total Virtual Memory: 3.75 GB
Available Virtual Memory: 2.32 GB
Page File Space: 1.87 GB

So a year or so ago I had a friend wipe my computer after an unfortunate incident. He removed VISTA and installed Windows 7 Ultimate (it says version 6.1.7600 build 7600). Then I began randomly facing these bad_pool_header BSODs. They occur very randomly, usually shortly after I'd take my computer out of sleep mode. So, my friend again wiped the computer and installed Windows 7. That's when my computer forgot it had a graphics card. After another wipe I decided that was enough. At the very lease he fixed the graphics card issue. But since then I've continued experiencing these very random blue screens of death. I've got all the dumps since January, which are (hopefully) attached.

I've attempted to figure this out by reading other threads, but it's all a little too over my head. If anyone knows what's going on and can explain it to a layman that would be much appreciated!

My System SpecsSystem Spec
11 Oct 2012   #2

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit


It looks as if your graphics cards driver is out-dated. (older driver version from 2010)
Driver	c:\windows\system32\drivers\atikmdag.sys (, 4.24 MB (4,450,816 bytes), 2/11/2010 1:42 AM)
Where did your friend get the copy of Windows 7 and how was it activated?
Also, I see no antivirus installed from the msinfo file or I may have missed it.
Can you name the antivirus you're using?

Also your .dmp files don't seem to be loading for me. (I've asked a friend to
see if they load for him.) We'll try to get back to you in a short while.

In that between please go ahead and post the report from this thread:
Windows Genuine and Activation Issue Posting Instructions
My System SpecsSystem Spec
13 Oct 2012   #3

Windows 7 Ultimate 32bit

Thanks for the response. Did your friend get the .dmp files to work?I did not have an antivirus, I had gotten by just using a script blocker and common sense, though I have since downloaded Malwarebytes. I ran a full scan and found nothing. Once I post this I will be updating my graphics card driver.

My friend has assured me that it's a legitimate copy, and my system info says it's activated, but I've done the activation verification.

Diagnostic Report (1.9.0027.0):
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-GJY49-VJBQ7-HYRR2
Windows Product Key Hash: W5/6nm6F2UPXrCkY5xUhXb/+21g=
Windows Product ID: 00426-OEM-8992662-00006
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7600.2.00010100.0.0.001
ID: {F0B8CFD1-2658-4507-9BA0-9F5E68142809}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Ultimate
Architecture: 0x00000000
Build lab: 7600.win7_gdr.100618-1621
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 100 Genuine
Microsoft Office Professional Plus 2007 - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->
File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\npwatweb.dll[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\watux.exe[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\watweb.dll[Hr = 0x80070003]

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{F0B8CFD1-2658-4507-9BA0-9F5E68142809}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010100.0.0.001</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-HYRR2</PKey><PID>00426-OEM-8992662-00006</PID><PIDType>2</PIDType><SID>S-1-5-21-1632286681-2197072459-1318572801</SID><SYSTEM><Manufacturer>TOSHIBA</Manufacturer><Model>Satellite L355D</Model></SYSTEM><BIOS><Manufacturer>Insyde Corp.</Manufacturer><Version>1.40   </Version><SMBIOSVersion major="2" minor="4"/><Date>20080316000000.000000+000</Date></BIOS><HWID>42B83607018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>TOSINV</OEMID><OEMTableID>TOSINV00</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90120000-0011-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional Plus 2007</Name><Ver>12</Ver><Val>51DD387ECEE8D86</Val><Hash>LQVW75pzymNrtWYiE/COww/v7jk=</Hash><Pid>89409-707-0105787-65272</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7600.16385

Name: Windows(R) 7, Ultimate edition
Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
Activation ID: 7cfd4696-69a9-4af7-af36-ff3d12b6b6c8
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00426-00178-926-600006-02-1033-7600.0000-0022012
Installation ID: 018554684994779976768284503610448492749933117372768006
Processor Certificate URL:
Machine Certificate URL:
Use License URL:
Product Key Certificate URL:
Partial Product Key: HYRR2
License Status: Licensed
Remaining Windows rearm count: 3
Trusted time: 10/13/2012 2:31:51 PM

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: N/A
HealthStatus: 0x0000000000000000
Event Time Stamp: N/A
ActiveX: Not Registered - 0x80040154
Admin Service: Not Registered - 0x80040154
HealthStatus Bitmask Output:

HWID Data-->

OEM Activation 1.0 Data-->

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information: 
  ACPI Table Name    OEMID Value    OEMTableID Value
  APIC            TOSINV        TOSINV00
  FACP            TOSINV        TOSINV00
  HPET            TOSINV        TOSINV00
  BOOT            TOSINV        TOSINV00
  MCFG            TOSINV        TOSINV00
  SLIC            TOSINV        TOSINV00
  SSDT            AMD           PowerNow
My System SpecsSystem Spec

14 Oct 2012   #4
Microsoft MVP

Windows 7 Ult. x64

Quote   Quote: Originally Posted by Hannanah View Post
File Scan Data-->
File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\npwatweb.dll[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\watux.exe[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\watweb.dll[Hr = 0x80070003]
How did you activate this installation? Is there a Windows 7 Ultimate COA sticker attached to this computer?

Install this update, then post a new MGADIAG report:

Description of the update for Windows Activation Technologies
My System SpecsSystem Spec

 BSOD completely random bad_pool_header

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