New
#1
Samsung ultrabook crashes when goes into sleep mode (lid close)
Dear Forum
I have a new samsung ultrabook 5 series (NP530U3C-A01US) that is supposed to be fast in booting up and down using intels ssd cache. Unfortunately it does not stay in sleep mode but crashes instead (I do not think it is a BSOD, cant verify as the lid is closed). On opening the lid the laptop resumes from the main boot menu and windows announces that it has abnormally stopped and gives options of save boot. After normal reboot, the wireless card would not start properly, and everything is somewhat slow.
The failure is random, not every close lid will create the crash. I was not able to find the reason or the relationship that might cause it. I fear it is related to some custom samsung software installed (others refer to bloatware). Hope I can find help here.
I have reinstalled the factory image with the same result.
I have contacted Samsung help desk, with no useful help
I have re-installed the Intel drivers for centrino wifi module. My drivers for Graphics are up-to-date
I have used the SF diagnostic too and attached the result here. There is no dump file, although I have enabled it.