blue screen of death-STOP error


  1. Posts : 66
    windows 7 ultimate sp1 x64
       #1

    blue screen of death-STOP error


    so i got my first BSOD on my hp pavilion dv7..i was able to repair it through the start-up repair option..however when i check the error report(after doing an online solution check via windows) under
    'Control Panel\System and Security\Action Center\Message Details' it says i have a problem with the NVIDIA graphics driver. The computer has an AMD graphics card plus the intel integrated graphics. I don't understand the report.
    how can i know what caused the BSOD?
    Last edited by samjambo; 11 Oct 2012 at 13:23. Reason: adding the memory dump zip folder
      My Computer


  2. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #2

    Samjumbo, you haven't uploaded your msinfo32 file.

    For a better interpretation, you need to upload your MSINFO32.nfo file.

    1. Click on the start button
    2. Type "msinfo32" (without quotes) in the search bar of the start menu, click the resulting link. It will open the System Information window.
    3. File>Save. In the "File Name" filed, put "MSINFO32" (without Quote), give the save location to desktop, and click the "save" button.
    4. Give the time for processing, it will save a .nfo file on your desktop.
    5. Zip it, and upload it following the instruction.

    Anyway, the crash dump you supplied points out symentec/norton products out and out.

    Code:
    fffff880`07fcd498  fffff880`04636a6dUnable to load image \??\C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS_18.1.0.37\Definitions\BASHDefs\20120928.001\BHDrvx64.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for BHDrvx64.sys
    *** ERROR: Module load completed but symbols could not be loaded for BHDrvx64.sys
     BHDrvx64+0x6a6d
    Again,
    Code:
    fffff880`07fcd560  fffff880`02ea39b0Unable to load image \??\C:\Windows\system32\Drivers\SYMEVENT64x86.SYS, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for SYMEVENT64x86.SYS
    *** ERROR: Module load completed but symbols could not be loaded for SYMEVENT64x86.SYS
     SYMEVENT64x86+0x269b0
    And again,
    Code:
    fffff880`07fcd688  fffff880`02e72a91*** WARNING: Unable to verify timestamp for SYMNETS.SYS
    *** ERROR: Module load completed but symbols could not be loaded for SYMNETS.SYS
     SYMNETS+0x5ca91
    Uninstall all those Symantec/ Norton NIS/ N360 things, use Microsoft Security Essentials - Free Antivirus for Windows, and report us back.
      My Computer


  3. Posts : 66
    windows 7 ultimate sp1 x64
    Thread Starter
       #3

    hehe..its samjambo not samjumbo..ok here is the file you asked for.
      My Computer


 

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