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Windows 7: blue screen of death-STOP error

11 Oct 2012   #1

windows 7 ultimate sp1 x64
blue screen of death-STOP error

so i got my first BSOD on my hp pavilion dv7..i was able to repair it through the start-up repair option..however when i check the error report(after doing an online solution check via windows) under
'Control Panel\System and Security\Action Center\Message Details' it says i have a problem with the NVIDIA graphics driver. The computer has an AMD graphics card plus the intel integrated graphics. I don't understand the report.
how can i know what caused the BSOD?

My System SpecsSystem Spec
11 Oct 2012   #2

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit

Samjumbo, you haven't uploaded your msinfo32 file.

For a better interpretation, you need to upload your MSINFO32.nfo file.
  1. Click on the start button
  2. Type "msinfo32" (without quotes) in the search bar of the start menu, click the resulting link. It will open the System Information window.
  3. File>Save. In the "File Name" filed, put "MSINFO32" (without Quote), give the save location to desktop, and click the "save" button.
  4. Give the time for processing, it will save a .nfo file on your desktop.
  5. Zip it, and upload it following the instruction.
Anyway, the crash dump you supplied points out symentec/norton products out and out.

fffff880`07fcd498  fffff880`04636a6dUnable to load image \??\C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS_18.1.0.37\Definitions\BASHDefs\20120928.001\BHDrvx64.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for BHDrvx64.sys
*** ERROR: Module load completed but symbols could not be loaded for BHDrvx64.sys
fffff880`07fcd560  fffff880`02ea39b0Unable to load image \??\C:\Windows\system32\Drivers\SYMEVENT64x86.SYS, Win32 error 0n2
*** WARNING: Unable to verify timestamp for SYMEVENT64x86.SYS
*** ERROR: Module load completed but symbols could not be loaded for SYMEVENT64x86.SYS
And again,
fffff880`07fcd688  fffff880`02e72a91*** WARNING: Unable to verify timestamp for SYMNETS.SYS
*** ERROR: Module load completed but symbols could not be loaded for SYMNETS.SYS
Uninstall all those Symantec/ Norton NIS/ N360 things, use Microsoft Security Essentials - Free Antivirus for Windows, and report us back.
My System SpecsSystem Spec
12 Oct 2012   #3

windows 7 ultimate sp1 x64

hehe..its samjambo not samjumbo..ok here is the file you asked for.
My System SpecsSystem Spec


 blue screen of death-STOP error

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