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Windows 7: BSOD after win7 updates, ntoskrnl.exe+253d0

19 Oct 2012   #11

windows 7 64 bit

hay koolkat can you attach a full debug of my dump or is that it all in your post (#2) ?, i'd like to look at it even tho i don't know what to look for :P

i will be getting norton suite 2013, i will mark this thread as solved if i get a BSOD when i install norton 2013

My System SpecsSystem Spec
19 Oct 2012   #12

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit

Based on your bug checks usual causes, we analyze the output you upload for us in the zip file. Your dump came with bug check A. "STOP 0x0000000A: IRQL_NOT_LESS_OR_EQUAL". It's usual causes are: Kernel mode driver, System Service, BIOS, Windows, Virus scanner, Backup tool, compatibility -//- Source:

I do not use Norton, never will, but I know that Norton comes with a third party firewall and a back up tool.
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *

BugCheck A, {0, 2, 0, fffff80002eadf74}

Probably caused by : ntkrnlmp.exe ( nt!KiPageFault+260 )

Followup: MachineOwner
Not all dumps give the accurate information on the first go, sometimes we need to do a little digging with them and "ntkrnlmp.exe" is not the true cause of your crash. So I ran some commands on your dump and it gave me these. (See the font in blue)

fffff880`03756028  fffff880`02e7cab8Unable to load image \??\C:\Program Files (x86)\Common Files\Symantec Shared\EENGINE\EraserUtilRebootDrv.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for EraserUtilRebootDrv.sys
*** ERROR: Module load completed but symbols could not be loaded for EraserUtilRebootDrv.sys
fffff880`03756030  00000000`00000000
fffff880`03756038  00000000`00000000
fffff880`03756040  00000000`00000000
fffff880`03756048  00000000`00000000
fffff880`03756050  00000000`00000000
fffff880`03756058  00000000`00000000
fffff880`03756060  00000000`00000000
fffff880`03756068  00000000`00000000
fffff880`03756070  00000000`00000000
fffff880`03756078  00000000`00000000
fffff880`03756080  00000000`00000000
fffff880`03756088  00000000`00000000
fffff880`03756090  00000000`00000000
fffff880`03756098  00000000`00000000
fffff880`037560a0  00000000`00000000
fffff880`037560a8  00000000`00000000
fffff880`037560b0  00000000`00000000
fffff880`037560b8  00000000`00000000
fffff880`037560c0  00000000`00000000
fffff880`037560c8  00000000`00000000
fffff880`037560d0  00000000`00000000
fffff880`037560d8  00000000`00000000
fffff880`037560e0  00000000`00000000
fffff880`037560e8  00000000`00000000
fffff880`037560f0  00000000`00000000
fffff880`037560f8  00000000`00000000
fffff880`03756100  00000000`00000000
fffff880`03756108  00000000`00000000
fffff880`03756110  00000000`00000000
fffff880`03756118  00000000`00000000
fffff880`03756120  00000000`00000000
fffff880`03756128  00000000`00000000
fffff880`03756130  00000000`00000000
fffff880`03756138  00000000`00000000
fffff880`03756140  00000000`00000000
fffff880`03756148  00000000`00000000
fffff880`03756150  00000000`00000000
fffff880`03756158  00000000`00000000
fffff880`03756160  00000000`00000000
fffff880`03756168  00000000`00000000
fffff880`03756170  00000000`00000000
fffff880`03756178  00000000`00000000
fffff880`03756180  00000000`00000000
fffff880`03756188  00000000`00000000
fffff880`03756190  00000000`00000000
fffff880`03756198  00000000`00000000
fffff880`037561a0  00000000`00000000
fffff880`037561a8  00000000`00000000
fffff880`037561b0  00000000`00000000
fffff880`037561b8  00000000`00000000
fffff880`037561c0  00000000`00000000
fffff880`037561c8  00000000`00000000
fffff880`037561d0  00000000`00000000
fffff880`037561d8  00000000`00000000
fffff880`037561e0  00000000`00000000
fffff880`037561e8  00000000`00000000
fffff880`037561f0  00000000`00000000
fffff880`037561f8  00000000`00000000
fffff880`03756200  00000000`00000000
fffff880`03756208  00000000`00000000
fffff880`03756210  00000000`00000000
fffff880`03756218  00000000`00000000
fffff880`03756220  00000000`00000000
fffff880`03756228  00000000`00000000
fffff880`03756230  00000000`00000000
fffff880`03756238  00000000`00000000
fffff880`03756240  00000000`00000000
fffff880`03756248  00000000`00000000
fffff880`03756250  00000000`00000000
fffff880`03756258  00000000`00000000
fffff880`03756260  00000000`00000000
fffff880`03756268  00000000`00000000
fffff880`03756270  00000000`00000000
fffff880`03756278  00000000`00000000
fffff880`03756280  00000000`00000000
fffff880`03756288  00000000`00000000
fffff880`03756290  00000000`00000000
fffff880`03756298  00000000`00000000
fffff880`037562a0  00000000`00000000
fffff880`037562a8  00000000`00000000
fffff880`037562b0  00000000`00000000
fffff880`037562b8  00000000`00000000
fffff880`037562c0  00000000`00000000
fffff880`037562c8  00000000`00000000
fffff880`037562d0  00000000`00000000
fffff880`037562d8  00000000`00000000
fffff880`037562e0  00000000`00000000
fffff880`037562e8  00000000`00000000
fffff880`037562f0  00000000`00000000
fffff880`037562f8  00000000`00000000
fffff880`03756300  00000000`00000000
fffff880`03756308  00000000`00000000
fffff880`03756310  00000000`00000000
fffff880`03756318  00000000`00000000
fffff880`03756320  00000000`00000000
fffff880`03756328  00000000`00000000
fffff880`03756330  00000000`00000000
fffff880`03756338  00000000`00000000
fffff880`03756340  00000000`00000000
fffff880`03756348  00000000`00000000
fffff880`03756350  00000000`00000000
fffff880`03756358  fffff880`0459e2e0Unable to load image \??\C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS_19.1.0.28\Definitions\BASHDefs\20120928.001\BHDrvx64.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for BHDrvx64.sys
*** ERROR: Module load completed but symbols could not be loaded for BHDrvx64.sys
fffff880`03756360  fffff880`037563b8
fffff880`03756368  fffffa80`08edac00
fffff880`03756370  fffff880`03756430
fffff880`03756378  fffff880`03756380
fffff880`03756380  00000000`00000000
fffff880`03756388  fffff880`04493e99 BHDrvx64+0x2ce99
fffff880`03756390  fffff8a0`0257b960
fffff880`03756398  00000000`00000000
fffff880`037563a0  00000000`000001c8
fffff880`037563a8  fffff800`02e9fd8f nt!KeWaitForSingleObject+0x19f
fffff880`037563b0  00000000`00000003
fffff880`037563b8  fffff880`040929f0Unable to load image \??\C:\Windows\system32\Drivers\SYMEVENT64x86.SYS, Win32 error 0n2
*** WARNING: Unable to verify timestamp for SYMEVENT64x86.SYS
*** ERROR: Module load completed but symbols could not be loaded for SYMEVENT64x86.SYS
fffff880`037563c0  fffff8a0`00548130
fffff880`037563c8  fffffa80`08ecf828
fffff880`037563d0  fffff880`03756538
fffff880`037563d8  fffff880`009ec180
fffff880`037563e0  fffffa80`08edab50
fffff880`037563e8  00000000`00000000
fffff880`037563f0  fffff880`03755810
fffff880`037563f8  00000000`00000000
fffff880`03756400  00000000`00000000
fffff880`03756408  fffff880`03756620
  1. SYMEVENT64x86.SYS = Driver Reference Table / Norton Internet Security
  2. BHDrvx64.sys = Driver Reference Table / Symantec Heuristics Driver
  3. EraserUtilRebootDrv.sys = Driver Reference Table / Symantec /Norton

Hope your system stays BSoD free with the latest version of Norton.

Good Luck
My System SpecsSystem Spec
19 Oct 2012   #13

windows 7 64 bit

hi Koolkat. i'm thinking the problem might be in the 2012 version of norton, will see soon, i will update here when i get 2013 noton suite.
i would like to thank you Koolkat for the help you have given me, thank you
My System SpecsSystem Spec

19 Oct 2012   #14

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit

You're welcome
My System SpecsSystem Spec

 BSOD after win7 updates, ntoskrnl.exe+253d0

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