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Windows 7: BSOD while shutting down the laptop

11 Oct 2012   #1

Windows 7 Ultimate 32bit
BSOD while shutting down the laptop

I have Hp probook 4510s with windows 7 ultimate 32bit

Before 2-3 weeks when I press shutdown from the start menu, instead of closing windows , bsod happens and restarting the laptop.

Attachment 236169

My System SpecsSystem Spec
12 Oct 2012   #2

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit


Your older drivers for your ATI card need updating
Driver	c:\windows\system32\drivers\atikmdag.sys (, 4,00 MB (4.194.816 bytes), 14.07.2009 00:09)
  1. Download and install Driver Sweeper:
    |MG| Driver Fusion (Driver Sweeper) 1.2.0 Download
  2. Download the auto-detect tool for AMD.
    AMD Driver Autodetect
  3. Boot into Safe Mode from Advanced Boot Options:
    Advanced Boot Options
  4. Type in Driver Fusion in Search
  5. Remove all drivers
  6. Boot normally now, and install the latest drivers from the
    auto-detect program you downloaded.

Download install drivers from this link:
Download AMD Catalyst Drivers 12.8 Vista -

Manually uninstall the older first: Control Panel -> Programs -> Uninstall a program

  1. Start Menu\Programs\ESET Public:Start Menu\Programs\ESET Public
  2. Start Menu\Programs\ESET\ESET Smart Security Public:Start Menu\Programs\ESET\ESET Smart Security Public
ESET is known to cause BSoDs on some systems. Suggest you to uninstall it and keep Free Microsoft
Security Essentials.
ESET Removal Tool
Microsoft Security Essentials - Free Antivirus for Windows

Start Menu\Programs\DAEMON Tools Lite	Public:Start Menu\Programs\DAEMON Tools Lite	Public
Daemon Tools is a known cause to BSoDs. Uninstall it right away.

Let us know if there are more BSoDs
My System SpecsSystem Spec
12 Oct 2012   #3

Windows 7 Ultimate 32bit

I have the latest 12.8 ati driver on my system... I think that this 12.8 maybe cause this bsod because when I install this update before 2-3 weeks ago the bsod's starts... before I had 12.4 ati drivers.
My System SpecsSystem Spec

12 Oct 2012   #4

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit

You may want to roll back then.
My System SpecsSystem Spec

 BSOD while shutting down the laptop

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