BSOD when working with soapware, dump file attached

crislevin · 12 Oct 2012

happens from time to time, maybe once a week for the past 3 weeks, but not all the time.

thanks

Arc · 12 Oct 2012

Hello crislevin.
Your dump file says, STOP 0x00000019: BAD_POOL_HEADER; where the Usual causes: Device driver
(source: Carrona.org)

But, your crash dumps are not showing any finite probable cause. In such a situation, it is better to enable Driver Verifier to monitor the drivers.

Driver Verifier - Enable and Disable

Run Driver Verifier for 24 hours or the occurrence of the next crash, whichever is earlier. With verifier enabled, use the computer as usual. Let it crash.

Let us know the results, with the subsequent crash dumps, if any.

crislevin · 12 Oct 2012

thanks, will do.

crislevin · 12 Oct 2012

okay, after enabling the verifier, when trying to reboot, the windows wouldn't start at all, and no dump file being created.

Arc · 12 Oct 2012

Boot into safe mode and disable driver verifier. Then boot back normally, enable it again, and make it sure that you have checked the non-microsoft drivers only, nothing else.

crislevin · 12 Oct 2012

I tried again, yes I only selected non-microsoft drivers from the list.

It again failed to boot into windows.

This is a Fujitsu lifebook tablet, should I also not select fujitsu, intel, amd drivers?

Arc · 12 Oct 2012

Capt.Jack Sparrow said:

Go to Start and type in "verifier" (without the quotes) and press Enter
Select "Create custom settings (for code developers)" and click "Next"
Select "Select individual settings from a full list" and click "Next"
Select everything EXCEPT FOR "Low Resource Simulation", "IRP Logging" and "Force Pending I/O Requests" and click "Next"
Select "Select driver names from a list" and click "Next"
Then select all drivers NOT provided by Microsoft and click "Next"
Select "Finish" on the next page.

Try it?

crislevin · 12 Oct 2012

huh, step 4, should I select everything except "low resource simulation" (thats what I did)?

or should I select only "standard settings", and not others ("low resource simulation", "IRP Logging" and "Force Pending I/O Requests")?

Britton30 · 12 Oct 2012

RAM - Test with Memtest86+

Anthony · 13 Oct 2012

System Specs and / or the other files: https://www.sevenforums.com/crashes-d...tructions.html

Thanks