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Windows 7: BSOD while using/opening Google Chrome

13 Oct 2012   #1
Lightbringer

Windows 7 Ultimate 32bit
 
 
BSOD while using/opening Google Chrome

I just recently had my laptop motherboard replaced, the BSOD occurs mostly when using google chrome or when google chrome reopens my last session containing 3 or more tabs.
If someone has the time, can you please check my minidump file for the reason why the BSOD occurs. Any help would be much appreciated.


My System SpecsSystem Spec
.
14 Oct 2012   #2
Capt.Jack Sparrow

Windows 7 Ultimate - 64-bit | Windows 8 Pro - 64-bit
 
 

Hello there!

Seems like it's your Realtek RTL8187S PCIE NDIS Driver that's causing the system to crash please download a new version from Realtek and remove the older one and reinstall it.


BSOD BUGCHECK SUMMARY
Code:
Built by: 7600.16385.x86fre.win7_rtm.090713-1255
Debug session time: Mon Oct 15 00:56:32.162 2012 (UTC + 5:30)
System Uptime: 0 days 0:04:30.596
BugCheck C2, {7, 1097, 82b73bc4, 82b73ba4}
*** WARNING: Unable to verify timestamp for RTL8187Se.sys
*** ERROR: Module load completed but symbols could not be loaded for RTL8187Se.sys
Probably caused by : RTL8187Se.sys ( RTL8187Se+a50d )
BUGCHECK_STR:  0xc2_7
PROCESS_NAME:  System
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7600.16385.x86fre.win7_rtm.090713-1255
Debug session time: Mon Oct 15 00:51:04.160 2012 (UTC + 5:30)
System Uptime: 0 days 1:16:31.594
BugCheck C2, {7, 1097, 8af79c24, 8af79c04}
*** WARNING: Unable to verify timestamp for RTL8187Se.sys
*** ERROR: Module load completed but symbols could not be loaded for RTL8187Se.sys
Probably caused by : RTL8187Se.sys ( RTL8187Se+a50d )
BUGCHECK_STR:  0xc2_7
PROCESS_NAME:  System
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7600.16385.x86fre.win7_rtm.090713-1255
Debug session time: Fri Oct 12 14:22:40.823 2012 (UTC + 5:30)
System Uptime: 0 days 2:53:37.257
BugCheck C2, {7, 1097, 8078ae94, 8078ae74}
*** WARNING: Unable to verify timestamp for RTL8187Se.sys
*** ERROR: Module load completed but symbols could not be loaded for RTL8187Se.sys
Probably caused by : RTL8187Se.sys ( RTL8187Se+a50d )
BUGCHECK_STR:  0xc2_7
PROCESS_NAME:  chrome.exe
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``


End of analysis
My System SpecsSystem Spec
14 Oct 2012   #3
Lightbringer

Windows 7 Ultimate 32bit
 
 

Thanks for the quick reply Capt.Jack Sparrow.
I have removed and re-installed the driver and for the first test I opened google chrome with a last session of multiple tabs, a BSOD didn't occur, and up to now so far so good. :)
I'll give it a few days and if all is well I will confirm that the fix worked.
Thanks again for looking into my problem and fixing it hopefully.
My System SpecsSystem Spec
.

15 Oct 2012   #4
Capt.Jack Sparrow

Windows 7 Ultimate - 64-bit | Windows 8 Pro - 64-bit
 
 

Quote   Quote: Originally Posted by Lightbringer View Post
Thanks for the quick reply Capt.Jack Sparrow.
I have removed and re-installed the driver and for the first test I opened google chrome with a last session of multiple tabs, a BSOD didn't occur, and up to now so far so good. :)
I'll give it a few days and if all is well I will confirm that the fix worked.
Thanks again for looking into my problem and fixing it hopefully.
I'm glad you got it working. Report back the results :)
My System SpecsSystem Spec
17 Oct 2012   #5
Lightbringer

Windows 7 Ultimate 32bit
 
 

Well maybe it's safe to say that the fix worked.. :)
No more BSOD occurring.
Thanks again for looking into my problem Capt. Jack Sparrow .
My System SpecsSystem Spec
21 Oct 2012   #6
Capt.Jack Sparrow

Windows 7 Ultimate - 64-bit | Windows 8 Pro - 64-bit
 
 

Quote   Quote: Originally Posted by Lightbringer View Post
Well maybe it's safe to say that the fix worked.. :)
No more BSOD occurring.
Thanks again for looking into my problem Capt. Jack Sparrow .
No problem. Glad it's working.
My System SpecsSystem Spec
02 Oct 2014   #7
manideep007

Windows 7 Premium 64 Bit
 
 

Hi Capt Jack ,
I have been facing this problem for few months now and now it has become more frequent , my machine hangs or I get BSOD while using chrome.
I'd be grateful if you can help me resolve this issue .
Attaching the complete file dump from SF diagnostic tool.

Much Thanks
Manideep
My System SpecsSystem Spec
08 Oct 2014   #8
manideep007

Windows 7 Premium 64 Bit
 
 
BSOD while using Google chrome

Hi Folks,

I have been facing this problem for few months now and now it has become more frequent , my machine hangs or I get BSOD while using chrome.
I also receive this message frequently "A clock interrupt was not received on a secondary processor"

I'd be grateful if you can help me resolve this issue .
Attaching the complete file dump from SF diagnostic tool.
Surprisingly I don't see any recent dumps the latest dump is of 12172013, while my machine has been crashing more recently.
Copied the dump from C:\Windows\minidump.

Much Thanks
Manideep
My System SpecsSystem Spec
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 BSOD while using/opening Google Chrome




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