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Windows 7: BSOd ffom USB card reader

26 Sep 2009   #11
Lordbob75

Windows 7 Ultimate x64, Mint 9
 
 

I looked at the dump for the OP, says it is probably caused by snapman.sys....
What the hell is that?

~Lordbob


My System SpecsSystem Spec
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26 Sep 2009   #12
zigzag3143

Win 8 Release candidate 8400
 
 

snapman.sys and acronis have a known BSOD history. there is an update that fixes its cause

ken
My System SpecsSystem Spec
26 Sep 2009   #13
Lordbob75

Windows 7 Ultimate x64, Mint 9
 
 

Quote   Quote: Originally Posted by zigzag3143 View Post
snapman.sys and acronis have a known BSOD history. there is an update that fixes its cause

ken
But what is snapman.sys?

And good to know as well, thanks.

~Lordbob
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26 Sep 2009   #14
Antman

 

"The SnapAPI module is in charge of all I/O operations on the hard disk of Acronis software working in Windows. It also allows to create backups under running Windows with an unlimited number of files open for reading and writing without the necessity to reboot the computer."

kb.acronis.com/content/1512
My System SpecsSystem Spec
26 Sep 2009   #15
Lordbob75

Windows 7 Ultimate x64, Mint 9
 
 

Quote   Quote: Originally Posted by Antman View Post
"The SnapAPI module is in charge of all I/O operations on the hard disk of Acronis software working in Windows. It also allows to create backups under running Windows with an unlimited number of files open for reading and writing without the necessity to reboot the computer."

kb.acronis.com/content/1512
Interesting... So it is like a plug in for Acronis that causes this?
That seems... irresponsible.

~Lordbob
My System SpecsSystem Spec
26 Sep 2009   #16
Antman

 

Quote   Quote: Originally Posted by Lordbob75 View Post
Interesting... So it is like a plug in for Acronis that causes this?
That seems... irresponsible.
No more so than any other compatibility issue. If Acronis never labeled it Windows 7 certified.
My System SpecsSystem Spec
26 Sep 2009   #17
Lordbob75

Windows 7 Ultimate x64, Mint 9
 
 

Quote   Quote: Originally Posted by Antman View Post
Quote   Quote: Originally Posted by Lordbob75 View Post
Interesting... So it is like a plug in for Acronis that causes this?
That seems... irresponsible.
No more so than any other compatibility issue. If Acronis never labeled it Windows 7 certified.
Fair enough. I figured this occurred on Vista as well.

~Lordbob
My System SpecsSystem Spec
26 Sep 2009   #18
rstrader

Windows 7 Ultimate
 
 

Not a problem. My card reader is back running perfectly. This fix obviously only applies to systems running the current version of Acronis Backup and Recovery.

Acronis Backup & Recovery 10 and BSOD Issue | Forums

Hello all,
We were able to get a workaround for common BSOD issue after the installation of the latest (11105) build of Acronis Backup & Recovery.
If you faced the same BSOD as we can see here, you can do the following to fix this issue:
  • Boot into Safe Mode and remove contents of SnapAPI drivers according to this article
  • Boot in Normal Mode and install the latest build of our program. You can download all the necessary files from update section in your account
  • Do not reboot your PC after the Installation
  • Install the new version of SnapAPI 468
  • Reboot your PC
Thank you.
__________________ Alexander Nikolsky
Acronis Customer Central | Acronis Backup Software
My System SpecsSystem Spec
27 Sep 2009   #19
KTac

Windows 7 Enterprise 64-bit
 
 

A HA! I had just installed Acronis Backup & Recovery 10 a few days before I started having this problem. This very well may be the culprit. rstrader please provide the link to the thread on the Acronis forum. Thanks.

Oops, sorry, got too excited. I was replying to a post on the first page and didn't check the second.
My System SpecsSystem Spec
28 Sep 2009   #20
KTac

Windows 7 Enterprise 64-bit
 
 

Am I missing something here. Build 11105 is the latest bulid correct?

The istructions say if you have this problem after installing the latest build 11105 then follow the steps to remove the SnapAPI drivers, then it says to install latest build and then the latest SnapAPI v468.

I'm already running build 11105. Does that mean I should reinstall build 11105 after performing the steps to remove the SnapAPI drivers? Wouldn't that just put the old ones right back? Or is there a build newer than 11105 that I'm not seeing?

Or, since since I'm already running build 11105 which appears to be the latest, do I just follow the the steps to remove SnapAPI and then just install the newer v468?
My System SpecsSystem Spec
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 BSOd ffom USB card reader




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