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#1
No BSOD but freezes constantly has to be hard restarted everytime
Trying to help a friend with a HP dv2000 Pavilion Lap top running on upgrade from Vista to Win 7 Pro with 4Gb RAM. The machine worked fine since the upgrade (8 months ago), he went to France (2 weeks ago) and went to a free Wifi spot and the bother has occurred since. I think there was a update that was not installed correctly. The machine will boot-up as usual with no problems but as soon as you start any multiple tasks the load icon just spins and explorer becomes non-responsive and will say so, sometimes it will return but the majority of times its a hard-restart to get back to operation again. If you try to shut-down by the normal process it will hang for ages and give you a black screen with the cursor still on-screen and moveable and need a hard restart. I have done a system restore to a date back in August, I have run the sf/ scannow and it reported no problems found, I have run a memory test which it passed, I have run it on safe mode and everything works fine, I am able to carry out one task before freezing happens so I was able to update the anti virus (AVG 9.0) and restart and do a full scan with no infection showing. But I'm unable to do a Windows update from the start menu or the control panel it just freezes and ctrl+alt+del causes black screen with cursor (moveable) flowed by this pop-up.
"The logon process was unable to display security and logon options when CTRL+ALT+DELETE was pressed.If the operating system does not respond, press ESC or restart the computer by using the power switch". Any Ideas ?
Last edited by peadro; 17 Oct 2012 at 03:12. Reason: Added more detail