BSOD on sleep


  1. Posts : 6
    West Yorkshire
       #1

    BSOD on sleep


    My computer has started BSODing when I send it to sleep.

    Specs:
    OS - Windows 7 Home Premium 64bit SP1
    CPU - AMD Phenom II x4 955
    Mobo - ASRock 890 GM Pro3
    RAM - Crucial Ballistix 2x2GB 1600MHz CL8
    GPU - HD4890 (dedicated) and HD4290 (internal)

    System isn't currently OCd.
      My Computer


  2. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #2

    Welcome aboard, sturdul.

    Update Realtek RTL8168D/8111D Family PCI-E Gigabit Ethernet NIC.
    Code:
    lmvm rt64win7
    start             end                 module name
    fffff880`04250000 fffff880`042a7000   Rt64win7 T (no symbols)           
        Loaded symbol image file: Rt64win7.sys
        Image path: Rt64win7.sys
        Image name: Rt64win7.sys
        Timestamp:        Thu Mar 04 19:12:52 2010 (4B8FB8DC)
        CheckSum:         000611C5
        ImageSize:        00057000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    Get it from Realtek.

    Also for the USB ports, first, uninstall and reinstall the USB ports drivers.

    1. Right click on Computer icon > manage. It will open the computer management window.
    2. Click on "Device Manager" in the left pane, it will list all installed devices up.
    3. Expand "USB Serial Bus Controllers" by clicking on the triangle in front of it.
    4. Click on one item to select, then right click and uninstall.
    5. Do the same for all.
    6. Restart the computer.
    7. At restart, windows will auto configure the appropriate drivers.

    And, Disable USB Selective Suspense too.
    USB Selective Suspend - Turn On or Off

    For the devices, first, detach all the USB devices other than the keyboard and mouse.
    Then, Update the drivers for them all, including the keyboard and mouse, if any third party drivers are installed for them.

    Let us know the results.
      My Computer


  3. Posts : 6
    West Yorkshire
    Thread Starter
       #3

    I installed some Windows updates and disabled USB Selective Suspense then sent my computer for a restart and it blue screened again while shutting down.

    I've attached the system/ dump files for that.

    Just finished updating my Ethernet and am now doing the USB drivers.
      My Computer


  4. Posts : 6
    West Yorkshire
    Thread Starter
       #4

    Uninstalled all the USB controllers and sent for restart - no BSOD.

    Reinstalling them all now.
      My Computer


  5. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #5

    Have you updated the realtek driver yet?
      My Computer


  6. Posts : 6
    West Yorkshire
    Thread Starter
       #6

    Yes.

    I sent my PC for a restart after that and it worked fine then.

    I haven't tried sending my PC to sleep yet though, about to do that now.
      My Computer


  7. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #7

    OK, let us know the result too.
      My Computer


  8. Posts : 6
    West Yorkshire
    Thread Starter
       #8

    All seems to be working

    Don't understand why my Ethernet drivers would suddenly make my PC BSOD when they have been fine for the past 2 years :/

    Thanks for the help though :)
      My Computer


  9. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #9

    Good news apparently.

    The ethernet driver is old, and it needed to be updated.

    Now, observe the computer's behavior for some more time, let us know how it works.
      My Computer


  10. Posts : 6
    West Yorkshire
    Thread Starter
       #10

    I've been using the same driver with the same hardware for over 2 years.

    I understand that it is old, but why would that make my PC stop working. If it worked then, what changed to make it stop working. Also, why are Ethernet Drivers affecting how my computer turns off?
      My Computer


 

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