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17 Oct 2012   #1

Windows 7 Homw Premium 64 bit

I've Dell Inspiron 15 N5050, i5 6GB RAM, 1TB HD, Windows Home Premium 64 bit new laptop.

I started getting BSOD from 5 weeks and nearly 7-10 times a week. I did lot of search on internet and

updated all drivers using dell support website.
ran antivirus test multi times.

I've attached the dump files. one of the recent dump's report from BlueScreenView is below:

ntoskrnl.exe ntoskrnl.exe+fe4a8 fffff800`0340a000 fffff800`039f2000 0x005e8000 0x503f82be 8/30/2012 11:11:58 AM Microsoft® Windows® Operating System NT Kernel & System 6.1.7601.17944 (win7sp1_gdr.120830-0333) Microsoft Corporation C:\windows\system32\ntoskrnl.exe

Can you help get rid of this asap?

My System SpecsSystem Spec
17 Oct 2012   #2

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit


ntoskrnl.exe is not the true cause of your crash.

Please upload your msinfo32.nfo file. To get this:
  • Click on the Start
  • Type msinfo32 into the Search programs and files box
  • When it opens, go to File, Save
  • Save as msinfo32.nfo and save in a place you will remember
  • Let it finish the process of gathering and saving the system info
  • Right click the .nfo file, click send to compressed (zipped) folder
  • Upload the .zip file here.
My System SpecsSystem Spec


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