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Windows 7: How do I fix BAD_POOL_HEADER blue screen of death problem for my XP

18 Oct 2012   #1

How do I fix BAD_POOL_HEADER blue screen of death problem for my XP

Hi there, I am new to this forum and hope you can help me with my current problem

Currently, I use Windows XP SP3 desktop and my computer is having problem as the start up is "Blue screen of death" keep coming and I tried to restore the system settings and still cannot be resolved

It has no problem starting up the computer like normally but when it comes to the Windows StartUp part (where you normally hear the 'ding ding' sound, I see my usual desktop icons just for a split second, and then the blue screen comes up where they call "Blue screen of death" as "Bad_pool_header" thing. Additional techical information:

**** STOP 0x00000019 (0x00000020, 0xAE1A1C30, 0xAE1A1D00, 0xAE1A1C48)

I have attached the link below for my screenshot problem wordings:

What I did in Safe Mode but not workied:
1) I went to the Control Panel to see what was installed so I can unistall it and nothing showed up from the latest one since it was crashed,
2) I installed Malware program and scan\remove it. It removed about 50 of them but when I restart to normal windows again, it did not work
3) I went to try System Restore but it came up a few times "System Restore Disabled By Group Policy"
4) I went to c:\windows\minidump to check but nothing shows up at all and I am not sure what it means.

I have tried going to SAFE MODE without any problems as additional information (which I am using right now) so at least I know it is working and the files are still there.

I do not want to reinstall the whole thing again if possible because my DVD driver is kinda not working since I tried reading\burning a few times before and then for some reason, it got stuck sometimes so I don't want to risk when installing, it will stop in midway through

Here are some information that may be needed:

System Summary
OS Name Microsoft Windows XP Professional
Version 5.1.2600 Service Pack 3 Build 2600
OS Manufacturer Microsoft Corporation
System Manufacturer Gigabyte Technology Co., Ltd.
System Model EP35-DS3L
System Type X86-based PC
Processor x86 Family 6 Model 23 Stepping 6 GenuineIntel ~2533 Mhz
BIOS Version/Date Award Software International, Inc. F4, 2/04/2008
SMBIOS Version 2.4
Windows Directory C:\WINDOWS
System Directory C:\WINDOWS\system32
Boot Device \Device\HarddiskVolume3
Hardware Abstraction Layer Version = "5.1.2600.5687 (xpsp_sp3_qfe.080930-1426)"
Total Physical Memory 2,048.00 MB
Available Physical Memory 1.14 GB
Total Virtual Memory 2.00 GB
Available Virtual Memory 1.96 GB
Page File Space 3.85 GB
Page File C:\pagefile.sys

Name ATI Radeon HD 4300/4500 Series
PNP Device ID PCI\VEN_1002&DEV_954F&SUBSYS_24621682&REV_00\4&1A9C9F1A&0&0008
Adapter Type ATI Radeon Graphics Processor (0x954F), ATI Technologies Inc. compatible
Adapter Description ATI Radeon HD 4300/4500 Series
Adapter RAM 1.00 GB (1,073,741,824 bytes)
Installed Drivers ati2dvag.dll
Driver Version
INF File oem24.inf (ati2mtag_R7X section)
Color Planes 1
Color Table Entries 4294967296
Resolution 1280 x 800 x 60 hertz
Bits/Pixel 32
Memory Address 0xE0000000-0xEFFFFFFF
Memory Address 0xF5000000-0xF500FFFF
I/O Port 0x0000B000-0x0000BFFF
IRQ Channel IRQ 16
I/O Port 0x000003B0-0x000003BB
I/O Port 0x000003C0-0x000003DF
Memory Address 0xA0000-0xBFFFF
Driver c:\windows\system32\drivers\ati2mtag.sys (, 5.14 MB (5,386,752 bytes), 11/02/2010 6:38 PM)

Your help will be greatly appreciated as I am not a technical savvy and this is really getting fustrated for me. If there are any additional information that you need to assess further problems, please do let me know and I will do everything to do tell you

Once again thanks again in advance

My System SpecsSystem Spec
18 Oct 2012   #2

Microsoft Community Contributor Award Recipient


Hello gobear and welcome to Seven Forums.

I'm not an expert in BSODs so until one of the Forum experts comes along there are a couple of things you can try that are similar to what's recommended for Windows 7 computers..

Often a Bad Pool Header BSOD can be traced back to a hard drive issue. Try running Check Disk (Chkdsk).

Windows XP chkdsk - The Details

Another possibility is damaged or corrupt system files. Try running a system file checker scan. Unfortunately, it may require that you have an original installation disk available so the scan can extract clean copies of damaged or corrupt files.

scannow sfc - LEARN how to use SFC.EXE (system file checker)

Another possible fix would be a Repair Install which also requires the installation disk.

Repair Windows XP by Performing a Repair Install (Part 1 of 2)

As I recall, XP wasn't as forgiving when it came to BSODs as Windows 7 is, and fixes were very limited. And none of these suggestions will cure an issue if it's hardware related (failing hard drive, failing RAM, failing motherboard. etc.)
My System SpecsSystem Spec
18 Oct 2012   #3


Thank you very much for your useful information

I just came back from work
I will have a look at it a bit later and let you know if I have any questions or if it had worked

Once again, thanks very much again and hope you will have a great day!

My System SpecsSystem Spec


 How do I fix BAD_POOL_HEADER blue screen of death problem for my XP

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