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Windows 7: Random BSOD when watching TV on HDPC

21 Oct 2012   #1

W7 Enterprise SP1 64-bit
Random BSOD when watching TV on HDPC

I built a pc as a DVR using windows media player. The board is an ASUS E45m-pro. 8G RAM. AMD CPU. BIOS is up to date. Updating video drivers right now.

I have had several BSOD on this machine. It happened when I was watching TV on the machine or a DVD. The most recent one was when I was just browsing the web. I tried analyzing the minidump files using the windows debugging tool under windows kits.

Please let me know any other information you need. I uploaded the zip file created by the SF diagnostic tool. Hopefully something will be obvious to you.

Thanks for your help.

My System SpecsSystem Spec
22 Oct 2012   #2

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit

You need to update the drivers for "Hauppauge WinTV-HVR-2200 models 89xxx (Wiltshire)"
Probably caused by : hcw89.sys ( hcw89+5a159 )

Followup: MachineOwner

1: kd> lmvm hcw89
start             end                 module name
fffff880`04007000 fffff880`0418ef00   hcw89    T (no symbols)           
    Loaded symbol image file: hcw89.sys
    Image path: \SystemRoot\system32\DRIVERS\hcw89.sys
    Image name: hcw89.sys
    Timestamp:        Tue Jul 05 23:35:41 2011 (4E134B6D)
    CheckSum:         0018B585
    ImageSize:        00187F00
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Your graphic card drivers also need to be updated.
1: kd> lmvm atikmpag
start             end                 module name
fffff880`03a00000 fffff880`03a51000   atikmpag T (no symbols)           
    Loaded symbol image file: atikmpag.sys
    Image path: \SystemRoot\system32\DRIVERS\atikmpag.sys
    Image name: atikmpag.sys
    Timestamp:        Wed Jun 29 08:11:21 2011 (4E0A89C9)
    CheckSum:         00051127
    ImageSize:        00051000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Click on the Start ► Control Panel ► Programs ► Uninstall a program ► Uninstall the ATI related stuff. Delete remnants of the drivers using Driver Sweeper

Install the latest, download from the manufacturers website. Avoid Catalyst control center during installation.
My System SpecsSystem Spec

 Random BSOD when watching TV on HDPC

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