Help reading BSOD DMP Files

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  1. Posts : 22
    Microsoft Windows 7 Ultimate 64-bit 7601 Multiprocessor Free Service Pack 1
       #1

    Help reading BSOD DMP Files


    Ive tried many things shown on this site including bluescreenreader and some other program. None have worked for me? Could somebody be so kinds as to read my dump files and tell me why i keep crashing? Thanks in advanced.

    Heres my dump files http://sdrv.ms/PMpH5e

    P.S.: Some extra infromation. I'm a PC gamer and have noticed that my comp mainly bsood's whenever Im gaming :/
    Last edited by GambaJabari; 22 Oct 2012 at 10:21.
      My Computer


  2. Posts : 15,026
    Windows 10 Home 64Bit
       #2

    Upload dumps to your next post following the https://www.sevenforums.com/crashes-d...tructions.html
      My Computer


  3. Posts : 22
    Microsoft Windows 7 Ultimate 64-bit 7601 Multiprocessor Free Service Pack 1
    Thread Starter
       #3

    My apologies koolkat. I tried my best to do things according to the rules lol

    Thanks for the quick reply. I have uploaded the new file. The link has also been edited in my OP

    Hopefully this will work as I have followed the link you sent me but I did not wait for another BSOD.

    Thanks again.
    Last edited by GambaJabari; 22 Oct 2012 at 10:20.
      My Computer


  4. Posts : 15,026
    Windows 10 Home 64Bit
       #4

    There are no dump files in the attachment. Follow this thread to get the dump stuff configured or grab all following the instructions again.

    __________________

    1. Click on User CP on the top right of this page
    2. Click on Edit System Spec
    3. Fill in your computer specs

    __________________

    Code:
    Start Menu\Programs\AVG	Public:Start Menu\Programs\AVG	Public
    Please uninstall AVG and any of it's components from your computer. They're known to cause blue screens on some systems. Replace with MSE, it's free+light weight and does not cause trouble to the windows 7 system. Did you update your graphic card drivers recently? Since when are you getting these BSODs?

    Use Speccy or Hwinfo to monitor temps as well as upload screenies for us to see.
      My Computer


  5. Posts : 22
    Microsoft Windows 7 Ultimate 64-bit 7601 Multiprocessor Free Service Pack 1
    Thread Starter
       #5

    I reformatted my computer about a month or two ago. However the BSOD has just begun to appear. I've updated all the links and attachments with another file which definitely contains the DMP this time.

    Also, I've updated my systems specs and have installed MSE instead of AVG and my drivers are all up to date.

    You guys make alot of neat tools lol.
      My Computer


  6. Posts : 22
    Microsoft Windows 7 Ultimate 64-bit 7601 Multiprocessor Free Service Pack 1
    Thread Starter
       #6

    *update* it crashed with MSE so we can rule out AVG for now.
      My Computer


  7. Posts : 15,026
    Windows 10 Home 64Bit
       #7

    Well wow, look at the usual causes for the bug check you're getting.
    Code:
    BugCheck 7F, {8, 80050031, 6f8, fffff8800497bd85}
    Probably caused by : mouhid.sys ( mouhid!MouHid_StartRead+3d )
    STOP 0x0000007F: UNEXPECTED_KERNEL_MODE_TRAP (go to top of page)

    Usual causes: Memory corruption, Hardware (memory in particular), Overclocking failure, Installing a faulty or mismatched hardware (especially memory) or a failure after installing it, 3rd party firewall, Device drivers, SCSI/network/BIOS updates needed, Improperly seated cards, Incompatible storage devices, Overclocking, Virus scanner, Backup tool, Bad motherboard, Missing Service Pack
    While I dug in your dump more.. You need to either update or reinstall the latest drivers for "Razer RzEndPt driver - uncertain as to exactly which model this belongs to." Driver Reference Table
    Code:
    fffff880`02f1b898  fffff880`0493d416Unable to load image rzdaendpt.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for rzdaendpt.sys
    *** ERROR: Module load completed but symbols could not be loaded for rzdaendpt.sys
     rzdaendpt+0x3416
    --------------------
    1: kd> lmvm rzdaendpt
    start             end                 module name
    fffff880`0493a000 fffff880`04947000   rzdaendpt T (no symbols)           
        Loaded symbol image file: rzdaendpt.sys
        Image path: rzdaendpt.sys
        Image name: rzdaendpt.sys
        Timestamp:        Fri Aug 17 13:01:28 2012 (502DEC48)
        CheckSum:         00009AB8
        ImageSize:        0000D000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    Your dump also shows a problem with the NVIDIA drivers.
    Code:
    fffff880`02f1b708  fffff880`0f2f426dUnable to load image nvlddmkm.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for nvlddmkm.sys
    *** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
     nvlddmkm+0x23b26d
    --------------------
    1: kd> lmvm nvlddmkm
    start             end                 module name
    fffff880`0f0b9000 fffff880`0fda1000   nvlddmkm T (no symbols)           
        Loaded symbol image file: nvlddmkm.sys
        Image path: nvlddmkm.sys
        Image name: nvlddmkm.sys
        Timestamp:        Thu Aug 30 21:50:16 2012 (503F8BB8)
        CheckSum:         00CCA304
        ImageSize:        00CE8000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    Click on the Start ► Control Panel ► Programs ► Uninstall a program ► Uninstall the NVIDIA related stuff. Get the latest version installed from the manufacturers website.

    As well as "Razer Rzudd Engine Drivers" Driver Reference Table
    Code:
    fffff880`02f1b0a8  fffff880`049978f8Unable to load image rzudd.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for rzudd.sys
    *** ERROR: Module load completed but symbols could not be loaded for rzudd.sys
     rzudd+0x118f8
    -----------------------
    1: kd> lmvm rzudd
    start             end                 module name
    fffff880`04986000 fffff880`049a7000   rzudd    T (no symbols)           
        Loaded symbol image file: rzudd.sys
        Image path: rzudd.sys
        Image name: rzudd.sys
        Timestamp:        Fri Aug 17 13:01:22 2012 (502DEC42)
        CheckSum:         0001DF54
        ImageSize:        00021000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    You may use Driver Sweeper for deleting the remnants of all these drivers and install afresh.

    Reinstall the drivers for "Intel 82577LM Gigabit NIC" also
    Code:
    fffff880`02f1a468  fffff880`0f0217fbUnable to load image e1k62x64.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for e1k62x64.sys
    *** ERROR: Module load completed but symbols could not be loaded for e1k62x64.sys
     e1k62x64+0x217fb
    ---------------------
    1: kd> lmvm e1k62x64
    start             end                 module name
    fffff880`0f000000 fffff880`0f080000   e1k62x64 T (no symbols)           
        Loaded symbol image file: e1k62x64.sys
        Image path: e1k62x64.sys
        Image name: e1k62x64.sys
        Timestamp:        Thu Feb 02 15:42:59 2012 (4F2A5AA3)
        CheckSum:         0008B713
        ImageSize:        00080000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    The reason I told you to uninstall AVG is because....
    Code:
    fffff880`02f1a1f8  fffff880`03e44f2fUnable to load image avgtdia.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for avgtdia.sys
    *** ERROR: Module load completed but symbols could not be loaded for avgtdia.sys
     avgtdia+0x2f2f
    It contributes in blue screens.

    Anyway, since when are you getting these BSODs? Is it just recently? If it's been a while since you reinstalled windows on your computer, I would suggest you to do a Clean Install Windows 7 and start afresh with latest drivers of all your stuff.

    Keep us posted.
      My Computer


  8. Posts : 22
    Microsoft Windows 7 Ultimate 64-bit 7601 Multiprocessor Free Service Pack 1
    Thread Starter
       #8

    Wow you've really done some work there. Thanks alot.

    How is it possible that I have that many issues?

    I guess ill just do another fresh install of windows lol. Ill keep you posted. Thanks alot.
      My Computer


  9. Posts : 15,026
    Windows 10 Home 64Bit
       #9

    Good decision. Let us know if you need help with drivers for the graphics card, you'll find the other drivers from the driver reference links I posted. You can also get them from filehippo.com.

    Blue screens come with various reasons, it could be hardware or it could be 3rd party drivers causing the problems.

    Anyway, like I mentioned. Use MSE instead of AVG and Malware Bytes (free) for more security. Do not use any 3rd party defrag programs/firewall/back-up tools/registry cleaners/pc optimizer and similar. Use the inbuilt windows programs for those purposes and if you want a registry cleaner, use Ccleaner. It has a good reputation.

    Let us know how the clean install goes, good luck.
      My Computer


  10. Posts : 22
    Microsoft Windows 7 Ultimate 64-bit 7601 Multiprocessor Free Service Pack 1
    Thread Starter
       #10

    So I decided to not reformat but to correct the driver errors which you have pointed out.

    I've gone 7-8 games with no BSOD so far. D

    I havent been able to fix the intel driver as I have no idea how to uninstall it and where to get it from.

    However, everything seems to be working perfectly.

    Thanks alot koolkat. Ill keep you guys updated should anything happen.
      My Computer


 
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