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Windows 7: Blue Screen Issue After Fresh Installation

22 Oct 2012   #1

Windows 7 x64
Blue Screen Issue After Fresh Installation

Hi all,

I have an issue with my two year old 'state of the art' laptop. I attach the information needed. Can anyone please give me any tips?

I am facing the blue screen issue a few times every week. It's frustrating as I use notepad a lot and it does not auto save!

I troubleshooted with Dell and we found that all of the hardware is working fine and therefore must be a software issue.

Thank you very much for any assistance.

My System SpecsSystem Spec
22 Oct 2012   #2

Microsoft Community Contributor Award Recipient

Windows 7 x64

Yeah it's a driver issue according to the debugger, the driver you are using for your intel wifi device isn't the right one. (or is possibly corrupted somehow even if it is the right one)

You can try locating it yourself here
Intel Download Center (this would require knowing exactly which intel wifi device you have)

Or you can try using their auto detect tool
Intel® Driver Update Utility for wireless networking

p.s. debugger stuff for anyone that cares.
Probably caused by : netw5v64.sys ( netw5v64+5b7d )

Followup: MachineOwner

4: kd> !analyze -v
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *

An attempt was made to access a pageable (or completely invalid) address at an
interrupt request level (IRQL) that is too high.  This is usually
caused by drivers using improper addresses.
If a kernel debugger is available get the stack backtrace.
Arg1: 0000000000000000, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000000, bitfield :
    bit 0 : value 0 = read operation, 1 = write operation
    bit 3 : value 0 = not an execute operation, 1 = execute operation (only on chips which support this level of status)
Arg4: fffff80002c1a477, address which referenced memory

Debugging Details:

READ_ADDRESS: GetPointerFromAddress: unable to read from fffff80002f0f100


fffff800`02c1a477 448b08          mov     r9d,dword ptr [rax]




PROCESS_NAME:  uTorrent.exe

TRAP_FRAME:  fffff8800d29ca30 -- (.trap 0xfffff8800d29ca30)
NOTE: The trap frame does not contain all registers.
Some register values may be zeroed or incorrect.
rax=0000000000000000 rbx=0000000000000000 rcx=0000000000001115
rdx=0000000000000115 rsi=0000000000000000 rdi=0000000000000000
rip=fffff80002c1a477 rsp=fffff8800d29cbc8 rbp=0000000000000000
 r8=0000000000000218  r9=0000000000000000 r10=00000000000fffff
r11=fffffa800aa506b0 r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=0000000000000000
iopl=0         nv up ei pl nz ac pe nc
fffff800`02c1a477 448b08          mov     r9d,dword ptr [rax] ds:0001:00000000`00000000=????????
Resetting default scope

LAST_CONTROL_TRANSFER:  from fffff80002cdf569 to fffff80002cdffc0

fffff880`0d29c8e8 fffff800`02cdf569 : 00000000`0000000a 00000000`00000000 00000000`00000002 00000000`00000000 : nt!KeBugCheckEx
fffff880`0d29c8f0 fffff800`02cde1e0 : fffffa80`09e85a48 fffff880`0d29cab8 00000000`00000001 fffffa80`07142898 : nt!KiBugCheckDispatch+0x69
fffff880`0d29ca30 fffff800`02c1a477 : fffffa80`06c776c0 fffffa80`0ee93eeb fffff800`02c1a524 fffffa80`07142898 : nt!KiPageFault+0x260
fffff880`0d29cbc8 fffff800`02c1a524 : fffffa80`07142898 fffffa80`0aa506b0 fffffa80`07ef1f60 00000000`00000000 : hal!HalpDmaNextContiguousPiece+0x103
fffff880`0d29cbe0 fffff800`02c1d4fb : fffffa80`07142898 fffffa80`0aa506b0 fffffa80`06c776c0 fffffa80`09e85fd8 : hal!HalpDmaMapScatterTransfer+0x34
fffff880`0d29cc30 fffff800`02c1d472 : fffffa80`07142898 fffffa80`07142890 00000000`00000218 00000000`00000000 : hal!HalpMapTransfer+0x7b
fffff880`0d29ccc0 fffff800`02c1c94f : fffffa80`0aa503f0 fffff800`02c1a01e 00000000`00000001 00000000`00000003 : hal!IoMapTransfer+0x8e
fffff880`0d29cd00 fffff800`02c1cafd : fffffa80`0a20e050 fffffa80`0aa506b0 00000000`00000001 fffffa80`000002f0 : hal!HalpAllocateAdapterCallback+0xc7
fffff880`0d29cda0 fffff800`02c1d156 : fffffa80`0aa506b0 00000000`00000300 fffffa80`0aa50600 00000000`00000003 : hal!IoFreeAdapterChannel+0x109
fffff880`0d29cdd0 fffff800`02c1c71f : fffffa80`075c9360 00000000`000003e8 fffffa80`0aa506b0 fffffa80`0768b020 : hal!HalAllocateAdapterChannel+0x11a
fffff880`0d29ce10 fffff880`018e1600 : fffffa80`0f89c7c0 fffffa80`0aa50320 00000000`000000a0 fffff880`05cb9f27 : hal!HalBuildScatterGatherList+0x2f3
fffff880`0d29ce80 fffff880`05a72b7d : fffffa80`0a20e1a0 fffff880`05cb9b20 fffffa80`0741d480 fffff780`00000014 : ndis!NdisMAllocateNetBufferSGList+0x110
fffff880`0d29cf20 fffffa80`0a20e1a0 : fffff880`05cb9b20 fffffa80`0741d480 fffff780`00000014 00000000`00000000 : netw5v64+0x5b7d
fffff880`0d29cf28 fffff880`05cb9b20 : fffffa80`0741d480 fffff780`00000014 00000000`00000000 000003e8`00000100 : 0xfffffa80`0a20e1a0
fffff880`0d29cf30 fffffa80`0741d480 : fffff780`00000014 00000000`00000000 000003e8`00000100 00000000`00000000 : netw5v64+0x24cb20
fffff880`0d29cf38 fffff780`00000014 : 00000000`00000000 000003e8`00000100 00000000`00000000 fffff880`05a7afb9 : 0xfffffa80`0741d480
fffff880`0d29cf40 00000000`00000000 : 000003e8`00000100 00000000`00000000 fffff880`05a7afb9 fffff880`05d39f80 : 0xfffff780`00000014


fffff880`05a72b7d ??              ???


SYMBOL_NAME:  netw5v64+5b7d

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: netw5v64

IMAGE_NAME:  netw5v64.sys


FAILURE_BUCKET_ID:  X64_0xA_netw5v64+5b7d

BUCKET_ID:  X64_0xA_netw5v64+5b7d

Followup: MachineOwner
My System SpecsSystem Spec
30 Oct 2012   #3

Windows 7 x64
Blue Screen Issue

My System SpecsSystem Spec


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