Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: Crashes at shutdown

29 Sep 2009   #11
conoflex

Windows 7 Pro 64 bit
 
 

H2SO4
"Have those AOL components actually been certified for use with Win 7? "

Good point I can't get AOL to answer any of my questions about it.

Andy


My System SpecsSystem Spec
.
29 Sep 2009   #12
H2SO4

Win7x64
 
 

Quote   Quote: Originally Posted by conoflex View Post
H2SO4
"Have those AOL components actually been certified for use with Win 7? "

Good point I can't get AOL to answer any of my questions about it.

Andy
Most apps written long ago will happily run on newer versions of Windows, including Win 7. However, apps which include a kernel-mode driver, like this AOL one, are sometimes unable to function on newer versions (for which they weren't designed) because their driver does not work properly under the updated driver framework.
My System SpecsSystem Spec
04 Oct 2009   #13
conoflex

Windows 7 Pro 64 bit
 
 

I actually got a response from AOL which all in all is rubbish tells me nothing and didn't even say when Win 7 is going to be supported, This is the answer I got most of which I've already done. I have also deleted the "atwpkt264.sys" file and not had a crash since so far.


" Dear Andy,

My Name is Andy from Email Technical Support and I am writing to you regarding your issue with AOL crashing our computer, I apologise for this issue and will advise what I can to resolve this issue for you for you today.

This issue can occur with Windows 7 if you have it, the AOL Software has not been optimised for Windows 7 as of yet. What we could try and do is uninstalling the AOL Software and then reinstalling and if that fails then I would recommend doing a Reg Edit on your AOL Software. I will advise on how to get these steps done below.

To get a new version of the AOL software you can click this link AOL Downloads and you will be able to download a fresh copy there. you can uninstall the AOL software by clicking Start > Control Panel > Add/Remove Programs (Programs and Features for Windows Vista) and then locating your version of AOL and clicking Change/Remove.

To get the Reg Edit done you will need to call in as we cannot advise on how to do a Reg Edit over Email. You can call into our call center here on 0844 499 5555 and then the first level tech team may be able to go over some fixes we cannot, then pass you through to second level tech and they will be able to do a Reg Edit which should resolve your issue.
You will receive a survey to rate the service that you received today. If you can please take a few moments to fill it in for me, as the first two sections relate directly to myself and our interaction via email only :
- Was your query resolved during this contact?
- How satisfied were you with my knowledge of your issue?
- How clear and easy to follow my response?
- How was my overall attitude in the e-mail response?

I hope this has been of help to you today, If you have any further queries, feel free to contact 08444 99 5555 for AOL Technical Support, or email us again.

Thank you for Contacting us at AOL Broadband Email Support

Kindest Regards,
Andy, "
My System SpecsSystem Spec
.

04 Oct 2009   #14
H2SO4

Win7x64
 
 

It's always heart-warming when the amount of space and effort expended on ingratiatingly fishing for positive survey results is at least as great as their technical investment in your issue

I wonder what the (phone-only) "Reg Edit" would have been? (For some reason, I find these massive tech support organisations inherently comical.)
My System SpecsSystem Spec
04 Oct 2009   #15
conoflex

Windows 7 Pro 64 bit
 
 

H2SO4
"I wonder what the (phone-only) "Reg Edit" would have been? (For some reason, I find these massive tech support organisations inherently comical.) "

Well they make me larf
It would have been "i'm not sure" pass the buck and 3 hours later none the wiser.
Andy
My System SpecsSystem Spec
Reply

 Crashes at shutdown




Thread Tools




Similar help and support threads
Thread Forum
Notebook crashes with BSOD during shutdown
Hi again! I own a 2 month old Acer Aspire E1-572G and haven't had any problems with it until now: I have experieced a BSOD on a Windows shutdown and on the following one. Now it works again... I have no idea what happened and I'd be really greatful for some help! :) The specs: CPU: Intel...
BSOD Help and Support
Windows 7 Crashes on Boot after Shutdown, but fine on Restart
I just installed Windows 7 SP1 x64 and everything seems to be working perfectly except when I shut down my computer. When I reboot the machine, windows loads with out a problem, but when I shutdown the next time I boot up windows crashs on the "Starting Windows" screen. I have found that if I...
BSOD Help and Support
Home Prem WOL works, Shutdown doesn't. How's Shutdown meant to work?
Hi, My apologies for asking something which has been asked and answered in many variations, but none of which has helped much. I have three Win7 Home Premium x64 PCs called BoyToy (my main PC), Salsa, and Polka, all of which are wired to a D-Link DIR-655 router. I want to wake and shutdown...
Network & Sharing
Windows 7 Crashes at Shutdown/Restart
Hello :) About a year ago, I purchased a Toshiba Satellite Pro which had Windows 7 Home Premium pre-installed from the retailer. It worked perfectly, and I had no problems. However, about 4 days ago, the hard drive failed, and I lost everything. This isn't the problem however. I took the laptop...
BSOD Help and Support
Computer crashes randomly and will not shutdown correctly.
I have noticed that my computer will freeze and crash for no reason. Also, noticed crashing alot while playing games, using internet explorer. Also, noticed that when I goto shutdown the computer right as it goes to turn off I get a BSOD and then everytime I restart the computer it always says that...
BSOD Help and Support
Crashes at startup and shutdown
Hey everyone. I thought i might try my luck with the tech's in these forums. Recently after i came back from aghanistan ive been having these nasty BSOD, whenever i turn on my computer and when i shut i down, telling me most of the time that theres some fault in a nonpaged area, and other times...
BSOD Help and Support


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 07:49.
Twitter Facebook Google+ Seven Forums iOS App Seven Forums Android App