Blue Screen Appears and PC restarts


  1. Posts : 2
    windows 7
       #1

    Blue Screen Appears and PC restarts


    Hi,

    Suddenly blue screen appears and pc restarts. This started happening after 22nd of September. I did some windows update, wireless box software update (which my broadband asked us to upgrade for a better result). I tried to uninstall all those updates but I can't uninstall all of them.

    I followed the BSOD instructions on the forum and attached the zip folder.

    HP dv7
    Operating system windows 7 64 bit
    2 years old and never had any problems before

    Thank you.
      My Computer


  2. Posts : 15,026
    Windows 10 Home 64Bit
       #2

    Welcome

    Probably caused by: SpyShelter.sys

    Code:
    BugCheck 1E, {ffffffffc0000005, fffff8000357b69f, 0, 0}
    
    Unable to load image \??\C:\Program Files (x86)\SpyShelter Premium\SpyShelter.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for SpyShelter.sys
    *** ERROR: Module load completed but symbols could not be loaded for SpyShelter.sys
    Probably caused by : SpyShelter.sys ( SpyShelter+9dcc )
    You need to uninstall this program (Use Revo Uninstallers Free Version) as it's one of the reason of your BSOD:
    Code:
    Start Menu\Programs\SpyShelter	Public:Start Menu\Programs\SpyShelter	Public
    Code:
    0: kd> lmvm SpyShelter
    start             end                 module name
    fffff880`048a6000 fffff880`04924000   SpyShelter T (no symbols)           
        Loaded symbol image file: SpyShelter.sys
        Image path: \??\C:\Program Files (x86)\SpyShelter Premium\SpyShelter.sys
        Image name: SpyShelter.sys
        Timestamp:        Thu Aug 11 14:13:39 2011 (4E438F33)
        CheckSum:         00042FAD
        ImageSize:        0007E000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    You need to install the latest graphic card drivers following the method below:
    1. Download and install Driver Sweeper:
      |MG| Driver Fusion (Driver Sweeper) 1.2.0 Download
    2. Select option 2 for NVIDIA.
      Drivers - Download NVIDIA Drivers
    3. Boot into Safe Mode from Advanced Boot Options:
      Advanced Boot Options
    4. Type in Driver Fusion in Search
    5. Remove all components of your NVIDIA drivers
    6. Boot normally now, and install the latest drivers from the
      auto-detect program you downloaded.
      (Requires Java)


    Probably caused by: nvlddmkm.sys

    Code:
    BugCheck 3B, {c0000005, fffff880103e025c, fffff8800b3b4c40, 0}
    
    Probably caused by : nvlddmkm.sys ( nvlddmkm+7b925c )
    
    Followup: MachineOwner
    Code:
    2: kd> lmvm nvlddmkm
    start             end                 module name
    fffff880`0fc27000 fffff880`108f8000   nvlddmkm T (no symbols)           
        Loaded symbol image file: nvlddmkm.sys
        Image path: \SystemRoot\system32\DRIVERS\nvlddmkm.sys
        Image name: nvlddmkm.sys
        Timestamp:        Thu Aug 25 09:10:54 2011 (4E55BD3E)
        CheckSum:         00CC734F
        ImageSize:        00CD1000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    Probably caused by: intelppm.sys

    Check for update on your chipset/motherboard drivers:

    Intel - Download Center

    Code:
    BugCheck D1, {147, 2, 1, fffff8800fc7907f}
    
    Unable to load image \SystemRoot\system32\DRIVERS\intelppm.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for intelppm.sys
    *** ERROR: Module load completed but symbols could not be loaded for intelppm.sys
    *** WARNING: Unable to verify timestamp for win32k.sys
    *** ERROR: Module load completed but symbols could not be loaded for win32k.sys
    Probably caused by : intelppm.sys ( intelppm+107f )
    Code:
    0: kd> lmvm intelppm
    start             end                 module name
    fffff880`0fc78000 fffff880`0fc8e000   intelppm T (no symbols)           
        Loaded symbol image file: intelppm.sys
        Image path: \SystemRoot\system32\DRIVERS\intelppm.sys
        Image name: intelppm.sys
        Timestamp:        Tue Jul 14 05:19:25 2009 (4A5BC0FD)
        CheckSum:         0000F4EC
        ImageSize:        00016000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    Problematic software:

    Code:
    1. Start Menu\Programs\Norton PGS-PC\PGS:Start Menu\Programs\Norton PGS-PC\PGS
    2. Start Menu\Programs\Norton 360 Public:Start Menu\Programs\Norton 360 Public
    3. Start Menu\Programs\Norton Management Public:Start Menu\Programs\Norton Management Public
    4. Start Menu\Programs\Norton Online Backup Public:Start Menu\Programs\Norton Online Backup Public
    Please uninstall Norton and all its components, they are known cause to BSODs

    I and many members on our forum recommend Microsoft security essentials with
    a great combination of Malware Bytes. (+1 as you already have MBAM)

    Microsoft Security Essentials - Free Antivirus for Windows
    Malwarebytes - The Free version
    Good and Free system security combination.

    Run a full scan with both (separately) once downloaded, installed and updated.

    In addition, Run this tool and delete anything it finds:
    Anti-rootkit utility TDSSKiller

    Run the system file checker to repair damaged/corrupted windows files
    SFC /SCANNOW Command - System File Checker

    Run disk check for hard disk for file system errors and bad sectors on it.
    Disk Check

    Let us know your feedback
      My Computer


  3. Posts : 2
    windows 7
    Thread Starter
       #3

    I followed all instructions and blue screen appeared again:

    ==================================================
    Dump File : 100312-42681-01.dmp
    Crash Time : 03/10/2012 08:55:17
    Bug Check String : SYSTEM_SERVICE_EXCEPTION
    Bug Check Code : 0x0000003b
    Parameter 1 : 00000000`c0000005
    Parameter 2 : fffff880`103e025c
    Parameter 3 : fffff880`0b3b4c40
    Parameter 4 : 00000000`00000000
    Caused By Driver : nvlddmkm.sys
    Caused By Address : nvlddmkm.sys+7b925c
    File Description :
    Product Name :
    Company :
    File Version :
    Processor : x64
    Crash Address : ntoskrnl.exe+7f1c0
    Stack Address 1 :
    Stack Address 2 :
    Stack Address 3 :
    Computer Name :
    Full Path : C:\Windows\Minidump\100312-42681-01.dmp
    Processors Count : 8
    Major Version : 15
    Minor Version : 7601
    Dump File Size : 291,608
    ==================================================
      My Computer


  4. Posts : 15,026
    Windows 10 Home 64Bit
       #4

    Please upload the dump files like you did in your first post.
    (Newest dumps only)
      My Computer


  5. Posts : 15,026
    Windows 10 Home 64Bit
       #5

    Did the blue screens reoccur? Can you upload the latest ones?
      My Computer


 

  Related Discussions
Our Sites
Site Links
About Us
Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd
All times are GMT -5. The time now is 18:10.
Find Us