BSOD Keeps Happening Every Night.

IsLNdbOi · 23 Oct 2012

Almost every morning I've woken up to my computer with a message saying it has recovered from a serious error.

I don't know what's causing it.

I have attached dump files from two separate mornings though.

Can anyone try to decipher them to see what's going on?

Arc · 24 Oct 2012

Hell IsLNdb0i.

Based on the two dumps you uploaded, I may suggest you the following.

1. Uninstall the latest version of nVidia display driver using Driver Fusion, and install an older one, which was stable there.

2. Perform a Disc Check.

Reseat the sata and power.
Run chkdsk /f/r, following the option two of the tutorial Disk Check
Seatool for dos: SeaTools | Seagate download
Burn it in a blank cd. boot from the CD, click on "Accept", wait for it to finish detecting the drives, then in the upper left corner select "Basic Tests", then select "Long Test" and let it run.

3. Uninstall Microsoft Security essential and reinstall it, with all the updates.
How to manually uninstall Microsoft Security Essentials 1.0.1963 if you cannot uninstall it by using the Add or Remove Programs item

But, we need some more information. You need to upload your MSINFO32.nfo file.

Click on the start button
Type "msinfo32" (without quotes) in the search bar of the start menu, click the resulting link. It will open the System Information window.
File>Save. In the "File Name" filed, put "MSINFO32" (without Quote), give the save location to desktop, and click the "save" button.
Give the time for processing, it will save a .nfo file on your desktop.
Zip it, and upload it following the instruction.

IsLNdbOi · 24 Oct 2012

Got another two dumps within the last half hour. I'm attaching them here. Can you please take a look at these two new ones as well? The last BSOD had a completely new error:

driver_power_state_failure

IsLNdbOi · 24 Oct 2012

I've now uploaded the MSINFO32 file in my previous post as well.

Arc · 24 Oct 2012

Well, it is caused by TouchChip USB Kernel Driver (FingerPrint Sensor).

Code:

kd> !irp fffffa8012272b10
Irp is active with 11 stacks 10 is current (= 0xfffffa8012272e68)
 No Mdl: No System Buffer: Thread 00000000:  Irp stack trace.  
     cmd  flg cl Device   File     Completion-Context
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

            Args: 00000000 00000000 00000000 00000000
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

            Args: 00000000 00000000 00000000 00000000
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

            Args: 00000000 00000000 00000000 00000000
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

            Args: 00000000 00000000 00000000 00000000
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

            Args: 00000000 00000000 00000000 00000000
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

            Args: 00000000 00000000 00000000 00000000
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

            Args: 00000000 00000000 00000000 00000000
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

            Args: 00000000 00000000 00000000 00000000
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

            Args: 00000000 00000000 00000000 00000000
>[ 16, 2]   0 e1 fffffa80115ac060 00000000 fffff80002c78b40-fffffa801195d0d0 Success Error Cancel pending
          Unable to load image \SystemRoot\System32\Drivers\tcusb.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for tcusb.sys
*** ERROR: Module load completed but symbols could not be loaded for tcusb.sys
 \Driver\TcUsb    nt!IopUnloadSafeCompletion
            Args: 00000000 00000001 00000003 00000000
 [  0, 0]   0  0 00000000 00000000 00000000-fffffa80111c4da0    

            Args: 00000000 00000000 00000000 00000000
0: kd> !devobj fffffa80115ac060
Device object (fffffa80115ac060) is for:
 InfoMask field not found for _OBJECT_HEADER at fffffa80115ac030
 \Driver\TcUsb DriverObject fffffa80111c4e70
Current Irp 00000000 RefCount 0 Type 00000022 Flags 00002050
DevExt fffffa80115ac1b0 DevObjExt fffffa80115ac808 
ExtensionFlags (0000000000)  
AttachedTo (Lower) fffffa8011528060 \Driver\usbhub
Device queue is not busy.
0: kd> lmvm tcusb
start             end                 module name
fffff880`0c50c000 fffff880`0c51f000   tcusb    T (no symbols)           
    Loaded symbol image file: tcusb.sys
    Image path: \SystemRoot\System32\Drivers\tcusb.sys
    Image name: tcusb.sys
    Timestamp:        Fri Aug 19 06:05:41 2011 (4E4DAFDD)
    CheckSum:         00015187
    ImageSize:        00013000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Update it from AuthenTec Support | Home.

Let us know the results.

IsLNdbOi · 24 Oct 2012

Ah ok, so which of the BSODs / dump files was caused by the TouchChip driver? All of them?

Arc · 24 Oct 2012

Have you updated it ?

IsLNdbOi · 24 Oct 2012

I used Driver Sweeper to completely remove my NVIDIA GeForce drivers and software, THEN I installed the latest ForceWare AND I updated the driver for the TouchChip.

I'll have to use the PC as I was for the next few days to see if I experience the issues still.

So were all those BSODs and dump files caused by the TouchChip driver?

Arc · 24 Oct 2012

The power state failure one.

The other one wast not specifying anything, but the device driver error is one of all the causes of stop 0x50.

Let us know how it is working now.

IsLNdbOi · 24 Oct 2012

Just happened again. Walked near the room and suddenly heard the Windows 7 boot sound which I shouldn't have heard since the PC should have been on, idling.

Went to the PC and the little window was there again, this time saying:
Windows Has Recovered From An Unexpected Shutdown

I have again attached the dump file(s) for this incidence.