Random BSOD


  1. RdRunner
    Posts : 2
    Windows 7 pro 64bit
       New #1

    Random BSOD


    Hey there, sorry if this is in the wrong section (first time on these forums), but i figured this would be a good place to go to get this fixed

    Yesterday i got a random BSOD. i wasn't doing anything, just surfing the web and whatnot when it occurred. I got 2 more later in the day each happening moments after closing out of a game (heroes of newerth if it matters). I'll be honest, i have no clue what to do. I saw in another place that attaching my minidump folder would help so i've gone and done that too. thanks for the help guys.
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  3. zigzag3143
    Posts : 28,845
    Win 8 Release candidate 8400
       New #2

    RdRunner said:
    Hey there, sorry if this is in the wrong section (first time on these forums), but i figured this would be a good place to go to get this fixed

    Yesterday i got a random BSOD. i wasn't doing anything, just surfing the web and whatnot when it occurred. I got 2 more later in the day each happening moments after closing out of a game (heroes of newerth if it matters). I'll be honest, i have no clue what to do. I saw in another place that attaching my minidump folder would help so i've gone and done that too. thanks for the help guys.
    RR

    All three were caused by your Norton. Specifically one file... IDSvia64.sys. I would either un-instal and re-install or if it were me I would choose a different antivirus application.

    Hope this helps

    Ken


    Microsoft (R) Windows Debugger Version 6.11.0001.404 X86
    Copyright (c) Microsoft Corporation. All rights reserved.


    Loading Dump File [C:\Users\K\Desktop\092209-20763-01.dmp]
    Mini Kernel Dump File: Only registers and stack trace are available

    Symbol search path is: SRV*d:\symbols*Symbol information
    Executable search path is:
    Windows 7 Kernel Version 7600 MP (2 procs) Free x64
    Product: WinNt, suite: TerminalServer SingleUserTS
    Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
    Machine Name:
    Kernel base = 0xfffff800`02a68000 PsLoadedModuleList = 0xfffff800`02ca5e50
    Debug session time: Tue Sep 22 23:39:14.777 2009 (GMT-4)
    System Uptime: 0 days 1:28:41.774
    Loading Kernel Symbols
    ...............................................................
    ................................................................
    ...............................................
    Loading User Symbols
    Loading unloaded module list
    .....
    *******************************************************************************
    * *
    * Bugcheck Analysis *
    * *
    *******************************************************************************

    Use !analyze -v to get detailed debugging information.

    BugCheck 1E, {ffffffffc0000005, fffff880089acc10, 0, 0}

    Unable to load image \??\C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\Norton\Definitions\ipsdefs\20090916.003\IDSvia64.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for IDSvia64.sys
    *** ERROR: Module load completed but symbols could not be loaded for IDSvia64.sys
    Probably caused by : IDSvia64.sys ( IDSvia64+4575c )

    Followup: MachineOwner
    ---------

    0: kd> !analyze -v
    *******************************************************************************
    * *
    * Bugcheck Analysis *
    * *
    *******************************************************************************

    KMODE_EXCEPTION_NOT_HANDLED (1e)
    This is a very common bugcheck. Usually the exception address pinpoints
    the driver/function that caused the problem. Always note this address
    as well as the link date of the driver/image that contains this address.
    Arguments:
    Arg1: ffffffffc0000005, The exception code that was not handled
    Arg2: fffff880089acc10, The address that the exception occurred at
    Arg3: 0000000000000000, Parameter 0 of the exception
    Arg4: 0000000000000000, Parameter 1 of the exception

    Debugging Details:
    ------------------


    EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

    FAULTING_IP:
    +5c78952f0320d980
    fffff880`089acc10 38db cmp bl,bl

    EXCEPTION_PARAMETER1: 0000000000000000

    EXCEPTION_PARAMETER2: 0000000000000000

    READ_ADDRESS: GetPointerFromAddress: unable to read from fffff80002d100e0
    0000000000000000

    CUSTOMER_CRASH_COUNT: 1

    DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT

    BUGCHECK_STR: 0x1E

    PROCESS_NAME: firefox.exe

    CURRENT_IRQL: 2

    EXCEPTION_RECORD: fffff880089adb38 -- (.exr 0xfffff880089adb38)
    ExceptionAddress: fffff88003b8d75c (IDSvia64+0x000000000004575c)
    ExceptionCode: c0000005 (Access violation)
    ExceptionFlags: 00000000
    NumberParameters: 2
    Parameter[0]: 0000000000000000
    Parameter[1]: ffffffffffffffff
    Attempt to read from address ffffffffffffffff

    TRAP_FRAME: fffff880089adbe0 -- (.trap 0xfffff880089adbe0)
    NOTE: The trap frame does not contain all registers.
    Some register values may be zeroed or incorrect.
    rax=073f92a0fffffa80 rbx=0000000000000000 rcx=fffffa8004884720
    rdx=000000000000001c rsi=0000000000000000 rdi=0000000000000000
    rip=fffff88003b8d75c rsp=fffff880089add70 rbp=ffffffffffffffff
    r8=fffff88003b48000 r9=00000000000000ab r10=fffffa8004884e68
    r11=0000000000000001 r12=0000000000000000 r13=0000000000000000
    r14=0000000000000000 r15=0000000000000000
    iopl=0 nv up ei pl zr na po nc
    IDSvia64+0x4575c:
    fffff880`03b8d75c ?? ???
    Resetting default scope

    LAST_CONTROL_TRANSFER: from fffff80002b6ab2b to fffff80002ad9f00

    STACK_TEXT:
    fffff880`089acb58 fffff800`02b6ab2b : 00000000`0000001e ffffffff`c0000005 fffff880`089acc10 00000000`00000000 : nt!KeBugCheckEx
    fffff880`089acb60 fffff800`02b2d390 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KipFatalFilter+0x1b
    fffff880`089acba0 fffff800`02b084dc : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt! ?? ::FNODOBFM::`string'+0x95d
    fffff880`089acbe0 fffff800`02affbed : fffff800`02c20470 fffff880`089af230 00000000`00000000 fffff800`02a68000 : nt!_C_specific_handler+0x8c
    fffff880`089acc50 fffff800`02b07250 : fffff800`02c20470 fffff880`089accc8 fffff880`089adb38 fffff800`02a68000 : nt!RtlpExecuteHandlerForException+0xd
    fffff880`089acc80 fffff800`02b141b5 : fffff880`089adb38 fffff880`089ad390 fffff880`00000000 fffffa80`04884b40 : nt!RtlDispatchException+0x410
    fffff880`089ad360 fffff800`02ad9542 : fffff880`089adb38 fffffa80`0451a420 fffff880`089adbe0 fffff880`089ae030 : nt!KiDispatchException+0x135
    fffff880`089ada00 fffff800`02ad7e4a : 00000000`00000000 fffff800`02c67888 0000002a`00000002 00000000`00000801 : nt!KiExceptionDispatch+0xc2
    fffff880`089adbe0 fffff880`03b8d75c : fffff880`089ae010 fffff880`089ae000 fffff880`089ae030 fffffa80`0451a420 : nt!KiGeneralProtectionFault+0x10a
    fffff880`089add70 fffff880`089ae010 : fffff880`089ae000 fffff880`089ae030 fffffa80`0451a420 fffff880`089ade88 : IDSvia64+0x4575c
    fffff880`089add78 fffff880`089ae000 : fffff880`089ae030 fffffa80`0451a420 fffff880`089ade88 fffff800`00000001 : 0xfffff880`089ae010
    fffff880`089add80 fffff880`089ae030 : fffffa80`0451a420 fffff880`089ade88 fffff800`00000001 fffff880`089adef8 : 0xfffff880`089ae000
    fffff880`089add88 fffffa80`0451a420 : fffff880`089ade88 fffff800`00000001 fffff880`089adef8 00000000`00000040 : 0xfffff880`089ae030
    fffff880`089add90 fffff880`089ade88 : fffff800`00000001 fffff880`089adef8 00000000`00000040 fffffa80`00000000 : 0xfffffa80`0451a420
    fffff880`089add98 fffff800`00000001 : fffff880`089adef8 00000000`00000040 fffffa80`00000000 fffffa80`0596f1a4 : 0xfffff880`089ade88
    fffff880`089adda0 fffff880`089adef8 : 00000000`00000040 fffffa80`00000000 fffffa80`0596f1a4 00000000`00000003 : 0xfffff800`00000001
    fffff880`089adda8 00000000`00000040 : fffffa80`00000000 fffffa80`0596f1a4 00000000`00000003 00000000`00000000 : 0xfffff880`089adef8
    fffff880`089addb0 fffffa80`00000000 : fffffa80`0596f1a4 00000000`00000003 00000000`00000000 fffffa80`04884b40 : 0x40
    fffff880`089addb8 fffffa80`0596f1a4 : 00000000`00000003 00000000`00000000 fffffa80`04884b40 00000058`064ef9e4 : 0xfffffa80`00000000
    fffff880`089addc0 00000000`00000003 : 00000000`00000000 fffffa80`04884b40 00000058`064ef9e4 00000000`ffffffff : 0xfffffa80`0596f1a4
    fffff880`089addc8 00000000`00000000 : fffffa80`04884b40 00000058`064ef9e4 00000000`ffffffff fffffa80`0451a484 : 0x3


    STACK_COMMAND: kb

    FOLLOWUP_IP:
    IDSvia64+4575c
    fffff880`03b8d75c ?? ???

    SYMBOL_STACK_INDEX: 9

    SYMBOL_NAME: IDSvia64+4575c

    FOLLOWUP_NAME: MachineOwner

    MODULE_NAME: IDSvia64

    IMAGE_NAME: IDSvia64.sys

    DEBUG_FLR_IMAGE_TIMESTAMP: 4aa0c345

    FAILURE_BUCKET_ID: X64_0x1E_IDSvia64+4575c

    BUCKET_ID: X64_0x1E_IDSvia64+4575c

    Followup: MachineOwner
    ---------
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  4. chev65
    Posts : 8,870
    Windows 7 Ult, Windows 8.1 Pro,
       New #3

    According to this Windows 7 BSOD - IDSvia64.sys - Norton Internet Security / Norton AntiVirus - Norton Community

    This problem is caused by the compatblity update for Win7. Going to NAV10 is supposed to fix the problem or maybe you can avoid installing the update for NAV9.
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  6. RdRunner
    Posts : 2
    Windows 7 pro 64bit
    Thread Starter
       New #4

    installed a different version of NAV. all things appear to be working now. thanks guys!
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  7. zigzag3143
    Posts : 28,845
    Win 8 Release candidate 8400
       New #5

    RR

    Glad you are working

    Ken
      My Computer
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