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Windows 7: Random BSOD

23 Sep 2009   #1

Windows 7 pro 64bit
Random BSOD

Hey there, sorry if this is in the wrong section (first time on these forums), but i figured this would be a good place to go to get this fixed

Yesterday i got a random BSOD. i wasn't doing anything, just surfing the web and whatnot when it occurred. I got 2 more later in the day each happening moments after closing out of a game (heroes of newerth if it matters). I'll be honest, i have no clue what to do. I saw in another place that attaching my minidump folder would help so i've gone and done that too. thanks for the help guys.

My System SpecsSystem Spec
23 Sep 2009   #2

Win 8 Release candidate 8400

Quote   Quote: Originally Posted by RdRunner View Post
Hey there, sorry if this is in the wrong section (first time on these forums), but i figured this would be a good place to go to get this fixed

Yesterday i got a random BSOD. i wasn't doing anything, just surfing the web and whatnot when it occurred. I got 2 more later in the day each happening moments after closing out of a game (heroes of newerth if it matters). I'll be honest, i have no clue what to do. I saw in another place that attaching my minidump folder would help so i've gone and done that too. thanks for the help guys.

All three were caused by your Norton. Specifically one file... IDSvia64.sys. I would either un-instal and re-install or if it were me I would choose a different antivirus application.

Hope this helps


Microsoft (R) Windows Debugger Version 6.11.0001.404 X86
Copyright (c) Microsoft Corporation. All rights reserved.

Loading Dump File [C:\Users\K\Desktop\092209-20763-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*d:\symbols*Symbol information
Executable search path is:
Windows 7 Kernel Version 7600 MP (2 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
Machine Name:
Kernel base = 0xfffff800`02a68000 PsLoadedModuleList = 0xfffff800`02ca5e50
Debug session time: Tue Sep 22 23:39:14.777 2009 (GMT-4)
System Uptime: 0 days 1:28:41.774
Loading Kernel Symbols
Loading User Symbols
Loading unloaded module list
* *
* Bugcheck Analysis *
* *

Use !analyze -v to get detailed debugging information.

BugCheck 1E, {ffffffffc0000005, fffff880089acc10, 0, 0}

Unable to load image \??\C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\Norton\Definitions\ipsdefs\20090916.003\IDSvia64.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for IDSvia64.sys
*** ERROR: Module load completed but symbols could not be loaded for IDSvia64.sys
Probably caused by : IDSvia64.sys ( IDSvia64+4575c )

Followup: MachineOwner

0: kd> !analyze -v
* *
* Bugcheck Analysis *
* *

This is a very common bugcheck. Usually the exception address pinpoints
the driver/function that caused the problem. Always note this address
as well as the link date of the driver/image that contains this address.
Arg1: ffffffffc0000005, The exception code that was not handled
Arg2: fffff880089acc10, The address that the exception occurred at
Arg3: 0000000000000000, Parameter 0 of the exception
Arg4: 0000000000000000, Parameter 1 of the exception

Debugging Details:

EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

fffff880`089acc10 38db cmp bl,bl

EXCEPTION_PARAMETER1: 0000000000000000

EXCEPTION_PARAMETER2: 0000000000000000

READ_ADDRESS: GetPointerFromAddress: unable to read from fffff80002d100e0




PROCESS_NAME: firefox.exe


EXCEPTION_RECORD: fffff880089adb38 -- (.exr 0xfffff880089adb38)
ExceptionAddress: fffff88003b8d75c (IDSvia64+0x000000000004575c)
ExceptionCode: c0000005 (Access violation)
ExceptionFlags: 00000000
NumberParameters: 2
Parameter[0]: 0000000000000000
Parameter[1]: ffffffffffffffff
Attempt to read from address ffffffffffffffff

TRAP_FRAME: fffff880089adbe0 -- (.trap 0xfffff880089adbe0)
NOTE: The trap frame does not contain all registers.
Some register values may be zeroed or incorrect.
rax=073f92a0fffffa80 rbx=0000000000000000 rcx=fffffa8004884720
rdx=000000000000001c rsi=0000000000000000 rdi=0000000000000000
rip=fffff88003b8d75c rsp=fffff880089add70 rbp=ffffffffffffffff
r8=fffff88003b48000 r9=00000000000000ab r10=fffffa8004884e68
r11=0000000000000001 r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=0000000000000000
iopl=0 nv up ei pl zr na po nc
fffff880`03b8d75c ?? ???
Resetting default scope

LAST_CONTROL_TRANSFER: from fffff80002b6ab2b to fffff80002ad9f00

fffff880`089acb58 fffff800`02b6ab2b : 00000000`0000001e ffffffff`c0000005 fffff880`089acc10 00000000`00000000 : nt!KeBugCheckEx
fffff880`089acb60 fffff800`02b2d390 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KipFatalFilter+0x1b
fffff880`089acba0 fffff800`02b084dc : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt! ?? ::FNODOBFM::`string'+0x95d
fffff880`089acbe0 fffff800`02affbed : fffff800`02c20470 fffff880`089af230 00000000`00000000 fffff800`02a68000 : nt!_C_specific_handler+0x8c
fffff880`089acc50 fffff800`02b07250 : fffff800`02c20470 fffff880`089accc8 fffff880`089adb38 fffff800`02a68000 : nt!RtlpExecuteHandlerForException+0xd
fffff880`089acc80 fffff800`02b141b5 : fffff880`089adb38 fffff880`089ad390 fffff880`00000000 fffffa80`04884b40 : nt!RtlDispatchException+0x410
fffff880`089ad360 fffff800`02ad9542 : fffff880`089adb38 fffffa80`0451a420 fffff880`089adbe0 fffff880`089ae030 : nt!KiDispatchException+0x135
fffff880`089ada00 fffff800`02ad7e4a : 00000000`00000000 fffff800`02c67888 0000002a`00000002 00000000`00000801 : nt!KiExceptionDispatch+0xc2
fffff880`089adbe0 fffff880`03b8d75c : fffff880`089ae010 fffff880`089ae000 fffff880`089ae030 fffffa80`0451a420 : nt!KiGeneralProtectionFault+0x10a
fffff880`089add70 fffff880`089ae010 : fffff880`089ae000 fffff880`089ae030 fffffa80`0451a420 fffff880`089ade88 : IDSvia64+0x4575c
fffff880`089add78 fffff880`089ae000 : fffff880`089ae030 fffffa80`0451a420 fffff880`089ade88 fffff800`00000001 : 0xfffff880`089ae010
fffff880`089add80 fffff880`089ae030 : fffffa80`0451a420 fffff880`089ade88 fffff800`00000001 fffff880`089adef8 : 0xfffff880`089ae000
fffff880`089add88 fffffa80`0451a420 : fffff880`089ade88 fffff800`00000001 fffff880`089adef8 00000000`00000040 : 0xfffff880`089ae030
fffff880`089add90 fffff880`089ade88 : fffff800`00000001 fffff880`089adef8 00000000`00000040 fffffa80`00000000 : 0xfffffa80`0451a420
fffff880`089add98 fffff800`00000001 : fffff880`089adef8 00000000`00000040 fffffa80`00000000 fffffa80`0596f1a4 : 0xfffff880`089ade88
fffff880`089adda0 fffff880`089adef8 : 00000000`00000040 fffffa80`00000000 fffffa80`0596f1a4 00000000`00000003 : 0xfffff800`00000001
fffff880`089adda8 00000000`00000040 : fffffa80`00000000 fffffa80`0596f1a4 00000000`00000003 00000000`00000000 : 0xfffff880`089adef8
fffff880`089addb0 fffffa80`00000000 : fffffa80`0596f1a4 00000000`00000003 00000000`00000000 fffffa80`04884b40 : 0x40
fffff880`089addb8 fffffa80`0596f1a4 : 00000000`00000003 00000000`00000000 fffffa80`04884b40 00000058`064ef9e4 : 0xfffffa80`00000000
fffff880`089addc0 00000000`00000003 : 00000000`00000000 fffffa80`04884b40 00000058`064ef9e4 00000000`ffffffff : 0xfffffa80`0596f1a4
fffff880`089addc8 00000000`00000000 : fffffa80`04884b40 00000058`064ef9e4 00000000`ffffffff fffffa80`0451a484 : 0x3


fffff880`03b8d75c ?? ???


SYMBOL_NAME: IDSvia64+4575c



IMAGE_NAME: IDSvia64.sys


FAILURE_BUCKET_ID: X64_0x1E_IDSvia64+4575c

BUCKET_ID: X64_0x1E_IDSvia64+4575c

Followup: MachineOwner
My System SpecsSystem Spec
23 Sep 2009   #3

Windows 7 Ult, Windows 8.1 Pro,

According to this Windows 7 BSOD - IDSvia64.sys - Norton Internet Security / Norton AntiVirus - Norton Community

This problem is caused by the compatblity update for Win7. Going to NAV10 is supposed to fix the problem or maybe you can avoid installing the update for NAV9.
My System SpecsSystem Spec

24 Sep 2009   #4

Windows 7 pro 64bit

installed a different version of NAV. all things appear to be working now. thanks guys!
My System SpecsSystem Spec
24 Sep 2009   #5

Win 8 Release candidate 8400


Glad you are working

My System SpecsSystem Spec

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