BSOD when using RDP error: "KMODE_EXCEPTION_NOT_HANDLED" ntoskrnl.exe

sparkey993 · 24 Oct 2012

Hi,

My issue is to do with accessing my PC via RDP, I have a work PC which I should be able to access via RDP (mstsc) however whenever I attempt RDP access to my work PC from another, my work PC blue screens reboots, and then allows me access once rebooted. It will still grant me RDP access for a short while but coming back to it the next day it will then blue screen again. This is not only happening to me but too a couple of people within our company.

I have tried allowing the port I use for port forwarding to access my PC through the firewall and I have tried installing all windows updates but nothing seems to have worked.

I know that my PC is blue screening because I have attempted RDP access in the same room.

Attached is the latest .dmp file.

Cheers for the help. :)

Arc · 24 Oct 2012

What is uploaded here is not a .dmp as you said, it is a .txt.

Post it following Blue Screen of Death (BSOD) Posting Instructions.

sparkey993 · 25 Oct 2012

Sorry about that wasn't sure if I had done that right here is the .zip file

Arc · 25 Oct 2012

Well, it is Caused by Deep Freeze. Though I dont have any idea what it may be.

Code:

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 1E, {ffffffffc0000046, fffff80002f05b80, 0, fffff80002ea849b}

*** WARNING: Unable to verify timestamp for DeepFrz.sys
*** ERROR: Module load completed but symbols could not be loaded for DeepFrz.sys
Probably caused by : DeepFrz.sys ( DeepFrz+24810 )

Followup: MachineOwner
---------

And, it is very old, too.

Code:

lmvm DeepFrz
start             end                 module name
fffff880`0197d000 fffff880`019b2d00   DeepFrz  T (no symbols)           
    Loaded symbol image file: DeepFrz.sys
    Image path: \SystemRoot\System32\Drivers\DeepFrz.sys
    Image name: DeepFrz.sys
    Timestamp:        Tue Feb 09 00:28:31 2010 (4B705ED7)
    CheckSum:         0003D26F
    ImageSize:        00035D00
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Search for updates in (probably) Download Form | Faronics.

sparkey993 · 25 Oct 2012

Alright then cheers.

Deepfreeze is our anti viral software, it freezes a hard drive on your PC and this hard drive will revert back to the way it was originally. (for future reference) :)

Arc · 25 Oct 2012

Lol ... learned a new thing :)

Update it, and let us know the result.