BSOD randomly from Full Screen Games or Youtube Videos.

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  1. Posts : 6
    Windows 7 Ultimate x64
       #1

    BSOD randomly from Full Screen Games or Youtube Videos.


    Hey, my computer has been blue screening for quite sometime now, if I were to estimate I would say around 8 months and I get 1-2 blue screen every month I would have to say. I have formatted my computer and re-installed windows around 1-2 months ago to check if it would fix the problem but to no avail. I would generally get these blue screens when I would be playing a full screen game but also it sometimes happens when I would play video games in windowed mode as well. Also, sometimes it would occur when I would full screen or escape a full screen YouTube video.

    I have tried updating my video driver as well as explained before formatting my hard drive and re-installing Windows 7 Ultimate x64 but it has still not resolved the issue. I'll attach the dump files and would thank you in advance for any help given.
      My Computer


  2. Posts : 15,026
    Windows 10 Home 64Bit
       #2

    Welcome

    Following drivers need to be updated to their latest but first uninstall via control panel.

    Click on the Start ► Control Panel ► Programs ► Uninstall a program ► Uninstall the Realtek & ATI related stuff.

    Delete remnants of their drivers using Driver Sweeper

    Realtek RTL8168D/8111D Family PCI-E Gigabit Ethernet NIC ► Source: Driver Reference Table
    Code:
    2: kd> lmvm Rt64win7
    start             end                 module name
    fffff880`04200000 fffff880`04232000   Rt64win7 T (no symbols)           
        Loaded symbol image file: Rt64win7.sys
        Image path: \SystemRoot\system32\DRIVERS\Rt64win7.sys
        Image name: Rt64win7.sys
        Timestamp:        Thu Feb 26 15:04:13 2009 (49A65B0D)
        CheckSum:         0002EB30
        ImageSize:        00032000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    ATI Video driver (remove the Catalyst Control Center and only install the Display Driver) Source ► Driver Reference Table

    Code:
    2: kd> lmvm atikmpag
    start             end                 module name
    fffff880`02c00000 fffff880`02c5f000   atikmpag T (no symbols)           
        Loaded symbol image file: atikmpag.sys
        Image path: \SystemRoot\system32\DRIVERS\atikmpag.sys
        Image name: atikmpag.sys
        Timestamp:        Wed Jul 04 11:10:55 2012 (4FF3D05F)
        CheckSum:         0006086F
        ImageSize:        0005F000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    Uninstall msi afterburner. The graphics crash is being caused by that program.

    Keep us posted
      My Computer


  3. Posts : 6
    Windows 7 Ultimate x64
    Thread Starter
       #3

    I have now done a clean format of Windows 7 as I had wanted to of my own accord and installed the latest ATI Display Driver without it's Catalyst Control Center, I have not yet installed MSI Afterburner and do not plan to after you have told me it causes Graphical Crashes but although I had done all this I had blue screen recently, here's the latest dump.

    Also I have not yet updated the Realtek RTL8168D/8111D Family PCI-E Gigabit Ethernet NIC so I'm not sure if that was the problem or not but I'll still give these dump files out just in case. Thank you very much for your help.
      My Computer


  4. Posts : 15,026
    Windows 10 Home 64Bit
       #4

    Dump shows lot of NTFS errors. Are you having an SSD by any chance? Did you update to it's latest firmware? How old is it?

    Code:
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck 24, {1904fb, fffff88007fff478, fffff88007ffecd0, fffff880012a8cf9}
    
    Probably caused by : Ntfs.sys ( Ntfs!NtfsCheckExistingFile+f9 )
    
    Followup: MachineOwner
    ---------
    
    0: kd> !analyze -v
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    NTFS_FILE_SYSTEM (24)
        If you see NtfsExceptionFilter on the stack then the 2nd and 3rd
        parameters are the exception record and context record. Do a .cxr
        on the 3rd parameter and then kb to obtain a more informative stack
        trace.
    Arguments:
    Arg1: 00000000001904fb
    Arg2: fffff88007fff478
    Arg3: fffff88007ffecd0
    Arg4: fffff880012a8cf9
    
    Debugging Details:
    ------------------
    
    
    EXCEPTION_RECORD:  fffff88007fff478 -- (.exr 0xfffff88007fff478)
    ExceptionAddress: fffff880012a8cf9 (Ntfs!NtfsCheckExistingFile+0x00000000000000f9)
       ExceptionCode: c0000005 (Access violation)
      ExceptionFlags: 00000000
    NumberParameters: 2
       Parameter[0]: 0000000000000000
       Parameter[1]: ffffffffffffffff
    Attempt to read from address ffffffffffffffff
    
    CONTEXT:  fffff88007ffecd0 -- (.cxr 0xfffff88007ffecd0)
    rax=fffff8a00ac06040 rbx=f7fff8a00ac06140 rcx=0000000000000000
    rdx=fffffa80085aa060 rsi=0000000000000000 rdi=fffff8a00ac06010
    rip=fffff880012a8cf9 rsp=fffff88007fff6b0 rbp=0000000000000000
     r8=0000000000000001  r9=0000000000000000 r10=fffff8800792afa8
    r11=fffffa80085aa060 r12=fffffa8009c28010 r13=fffffa800a483010
    r14=fffff8800792abe0 r15=fffffa8009ebdd18
    iopl=0         nv up ei ng nz na pe cy
    cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010283
    Ntfs!NtfsCheckExistingFile+0xf9:
    fffff880`012a8cf9 8b8bac000000    mov     ecx,dword ptr [rbx+0ACh] ds:002b:f7fff8a0`0ac061ec=????????
    Resetting default scope
    
    CUSTOMER_CRASH_COUNT:  1
    
    DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
    
    PROCESS_NAME:  svchost.exe
    
    CURRENT_IRQL:  0
    
    ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
    
    EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
    
    EXCEPTION_PARAMETER1:  0000000000000000
    
    EXCEPTION_PARAMETER2:  ffffffffffffffff
    
    READ_ADDRESS: GetPointerFromAddress: unable to read from fffff80002abd0e8
    GetUlongFromAddress: unable to read from fffff80002abd198
     ffffffffffffffff 
    
    FOLLOWUP_IP: 
    Ntfs!NtfsCheckExistingFile+f9
    fffff880`012a8cf9 8b8bac000000    mov     ecx,dword ptr [rbx+0ACh]
    
    FAULTING_IP: 
    Ntfs!NtfsCheckExistingFile+f9
    fffff880`012a8cf9 8b8bac000000    mov     ecx,dword ptr [rbx+0ACh]
    
    BUGCHECK_STR:  0x24
    
    LAST_CONTROL_TRANSFER:  from fffff880012a8f13 to fffff880012a8cf9
    
    STACK_TEXT:  
    fffff880`07fff6b0 fffff880`012a8f13 : fffff880`0792abe0 fffff8a0`0ac06010 00000000`00000002 fffffa80`07a8da01 : Ntfs!NtfsCheckExistingFile+0xf9
    fffff880`07fff740 fffff880`012a4d9f : fffff880`0792abe0 00000000`000007ff 00000000`00000000 00000000`00000024 : Ntfs!NtfsOpenExistingAttr+0x73
    fffff880`07fff800 fffff880`012a809f : fffffa80`09c28010 fffffa80`09ebd9c0 fffff8a0`0ac06450 fffff880`00000024 : Ntfs!NtfsOpenAttributeInExistingFile+0x50f
    fffff880`07fff990 fffff880`012b8166 : fffffa80`09c28010 fffffa80`09ebd9c0 fffff8a0`0ac06450 00000000`00000701 : Ntfs!NtfsOpenExistingPrefixFcb+0x1ef
    fffff880`07fffa80 fffff880`012b5911 : fffffa80`09c28010 fffffa80`09ebd9c0 fffff880`07fffc50 fffff880`07fffca0 : Ntfs!NtfsFindStartingNode+0x5e6
    fffff880`07fffb50 fffff880`0121ea3d : fffffa80`09c28010 fffffa80`09ebd9c0 fffff880`0792abe0 fffffa80`085aa000 : Ntfs!NtfsCommonCreate+0x3e1
    fffff880`07fffd30 fffff800`02884157 : fffff880`0792ab50 000007fe`ef7d27c0 000007fe`ef7d27c0 00000000`01d8fc70 : Ntfs!NtfsCommonCreateCallout+0x1d
    fffff880`07fffd60 fffff800`02884111 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KySwitchKernelStackCallout+0x27
    fffff880`0792aa20 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSwitchKernelStackContinue
    
    
    SYMBOL_STACK_INDEX:  0
    
    SYMBOL_NAME:  Ntfs!NtfsCheckExistingFile+f9
    
    FOLLOWUP_NAME:  MachineOwner
    
    MODULE_NAME: Ntfs
    
    IMAGE_NAME:  Ntfs.sys
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  4ce792f9
    
    STACK_COMMAND:  .cxr 0xfffff88007ffecd0 ; kb
    
    FAILURE_BUCKET_ID:  X64_0x24_Ntfs!NtfsCheckExistingFile+f9
    
    BUCKET_ID:  X64_0x24_Ntfs!NtfsCheckExistingFile+f9
    
    Followup: MachineOwner
    ---------
    STOP 0x00000024: NTFS_FILE_SYSTEM
    Usual causes: Disk corruption, insufficient physical memory, Device driver, Indexing, Resident antivirus, backup, defrag programs, Disk/Drive failing/failure
    Upload a screenshot of your hard disk using crystal disk info:


    Make a hard drive test from the hard drive manufacturers website

    Run Disk Check on your hard disk for file system errors and bad sectors on it:


    Hard drive test both short and long with:


    Later you may take the DOS pass too:
      My Computer


  5. Posts : 6
    Windows 7 Ultimate x64
    Thread Starter
       #5

    I'm using a standard HDD that I've been using since I first built my computer which was around 2-3 years ago. I have not updated it to it's latest firmware. Below I've attached the screenshot of my hard disk.

    Attachment 238348
      My Computer


  6. Posts : 15,026
    Windows 10 Home 64Bit
       #6

    Do you mean you have both SSD and HDD?
      My Computer


  7. Posts : 6
    Windows 7 Ultimate x64
    Thread Starter
       #7

    No I just have 1 HDD that is 500GB and that's it.
      My Computer


  8. Posts : 15,026
    Windows 10 Home 64Bit
       #8

    Okay, take the tests on my post #4 and let us know the results.
      My Computer


  9. Posts : 6
    Windows 7 Ultimate x64
    Thread Starter
       #9

    I have done 2 of the main tests that were recommended on your #4 Post which was the Chkdsk and the SeaTools for Windows. The Chkdsk required a restart but afterwards started it's progress, the results seemed fine, it had said there were no problems and there were no bad sectors from when I checked. Afterwards it had restarted again and showed after the reboot that my drive was clean in which afterwards it booted into Windows.

    After that test I had done the SeaTools ones both doing the Short and Long tests getting a pass for both. I still haven't done the DOS test yet but these are results right now.
      My Computer


  10. Posts : 15,026
    Windows 10 Home 64Bit
       #10

    Thanks for the update.

    You should fill your system specs as well.
    __________________

    1. Click on User CP on the top right of this page
    2. Click on Edit System Spec
    3. Fill in your computer specs

    __________________
      My Computer


 
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