BSOD since upgrading to Windows 7

isnotyourname · 25 Oct 2012

Hi,

I have been getting a BSOD since I upgraded my PC from XP to Windows 7, which was over a month ago. It mostly happens when a lot of programs are running, e.g. iTunes, Windows Update, YouTube etc.. I have tried to read the dump files myself and I think there are several problems with the computer, so I am also asking if reinstalling Windows 7 and everything else would be a better solution.

Thanks so much for your help,
Alex

Arc · 25 Oct 2012

Welcome aboard.

Code:

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*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
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Use !analyze -v to get detailed debugging information.

BugCheck 116, {8798f510, 907206d2, 0, 2}

Unable to load image \SystemRoot\system32\DRIVERS\nvlddmkm.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by : nvlddmkm.sys ( nvlddmkm+1086d2 )

Followup: MachineOwner
---------

1: kd> !analyze -v
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*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
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VIDEO_TDR_FAILURE (116)
Attempt to reset the display driver and recover from timeout failed.
Arguments:
Arg1: 8798f510, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: 907206d2, The pointer into responsible device driver module (e.g. owner tag).
Arg3: 00000000, Optional error code (NTSTATUS) of the last failed operation.
Arg4: 00000002, Optional internal context dependent data.

Debugging Details:
------------------


FAULTING_IP: 
nvlddmkm+1086d2
907206d2 55              push    ebp

DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT

CUSTOMER_CRASH_COUNT:  1

BUGCHECK_STR:  0x116

PROCESS_NAME:  System

CURRENT_IRQL:  0

STACK_TEXT:  
8b57ab74 9111b07b 00000116 8798f510 907206d2 nt!KeBugCheckEx+0x1e
8b57ab98 9110f937 907206d2 00000000 00000002 dxgkrnl!TdrBugcheckOnTimeout+0x8d
8b57abbc 9114b92c 00000000 00000102 87685008 dxgkrnl!TdrIsRecoveryRequired+0xb8
8b57ac34 91175944 fffffcfb 000004ac 00000000 dxgmms1!VidSchiReportHwHang+0x3c0
8b57ac5c 91176065 00000000 00000000 00000000 dxgmms1!VidSchiCheckHwProgress+0x68
8b57ac98 911528f0 8b57ac90 82a44bb9 87685008 dxgmms1!VidSchiWaitForSchedulerEvents+0x1b1
8b57ad28 911773c9 87685008 82a44bb9 87685008 dxgmms1!VidSchiScheduleCommandToRun+0xaa
8b57ad3c 91177485 87685008 00000000 875fea48 dxgmms1!VidSchiRun_PriorityTable+0xf
8b57ad50 82c1807a 87685008 ae52e0ba 00000000 dxgmms1!VidSchiWorkerThread+0x7f
8b57ad90 82abe819 91177406 87685008 00000000 nt!PspSystemThreadStartup+0x9e
00000000 00000000 00000000 00000000 00000000 nt!KiThreadStartup+0x19


STACK_COMMAND:  .bugcheck ; kb

FOLLOWUP_IP: 
nvlddmkm+1086d2
907206d2 55              push    ebp

SYMBOL_NAME:  nvlddmkm+1086d2

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: nvlddmkm

IMAGE_NAME:  nvlddmkm.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  506b2f5b

FAILURE_BUCKET_ID:  0x116_IMAGE_nvlddmkm.sys

BUCKET_ID:  0x116_IMAGE_nvlddmkm.sys

Followup: MachineOwner
---------

1: kd> lmvm nvlddmkm
start    end        module name
90618000 9108c000   nvlddmkm T (no symbols)           
    Loaded symbol image file: nvlddmkm.sys
    Image path: \SystemRoot\system32\DRIVERS\nvlddmkm.sys
    Image name: nvlddmkm.sys
    Timestamp:        Tue Oct 02 23:45:55 2012 (506B2F5B)
    CheckSum:         00A5C59B
    ImageSize:        00A74000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Follow STOP 0x116: VIDEO_TDR_ERROR troubleshooting.