BSOD using my computer. Occurs more frequently now.

Page 1 of 2 12 LastLast

  1. Posts : 6
    Windows 7
       #1

    BSOD using my computer. Occurs more frequently now.


    Hello,

    I started to get these blue screens a couple days ago and they are becoming more and more frequent. I do not what to do to fix it. I have a Toshiba Satellite A665-S5185 Windows 7 64-Bit Intel(R) Core(TM) i7-2630QM CPU@2.00GHz 8GB RAM. I get a WORKER_THREAD_RETURNED_AT_BAD_IRQL everytime. The blue screen creates a crash dump but I do not know how to read it or find it. I have Verizon McAfee Internet Security Suite, Microsoft Security Essentials, Malwarebytes Anti-Malware, and SuperAntiSpyware. I think the problem is the drivers. I used a free software to check if they were up to date and it said 8 of them were out-of-old. I did not download any of them because I could not install them and could not find them.

    I also get a message after reboot saying:


    OS Version: 6.1.7601.2.1.0.768.3
    Locale ID: 1033

    Additional information about the problem:
    BCCode: e1
    BCP1: FFFFF80003783560
    BCP2: 0000000000000002
    BCP3: FFFFFA800DBB4200
    BCP4: FFFFFA800DBB4200
    OS Version: 6_1_7601
    Service Pack: 1_0
    Product: 768_1

    Files that help describe the problem:
    C:\Windows\Minidump\102612-21434-01.dmp
    C:\Users\*user*\AppData\Local\Temp\WER-1643844-0.sysdata.xml

    Thanks in advance for the help.

    My dump file can be found at this link (I uploaded it):
    Last edited by Brink; 04 Jan 2013 at 00:03. Reason: broken link removed
      My Computer


  2. Posts : 15,026
    Windows 10 Home 64Bit
       #2

    Welcome and thanks for the rep

    Please free-up your start-up first, nothing except the antivirus is needed:

    Problematic software:
    Code:
    Start Menu\Programs\Advanced System Optimizer 3	Public:Start Menu\Programs\Advanced System Optimizer 3	Public
    Start Menu\Programs\Advanced System Optimizer 3\Backup and Recovery	Public:Start Menu\Programs\Advanced System Optimizer 3\Backup and Recovery	Public
    Start Menu\Programs\Advanced System Optimizer 3\Common Problem Fixers	Public:Start Menu\Programs\Advanced System Optimizer 3\Common Problem Fixers	Public
    Start Menu\Programs\Advanced System Optimizer 3\Disk Tuneup	Public:Start Menu\Programs\Advanced System Optimizer 3\Disk Tuneup	Public
    Start Menu\Programs\Advanced System Optimizer 3\Registry Tuneup	Public:Start Menu\Programs\Advanced System Optimizer 3\Registry Tuneup	Public
    Start Menu\Programs\Advanced System Optimizer 3\Regular Maintenance	Public:Start Menu\Programs\Advanced System Optimizer 3\Regular Maintenance	Public
    Start Menu\Programs\Advanced System Optimizer 3\Security and Privacy	Public:Start Menu\Programs\Advanced System Optimizer 3\Security and Privacy	Public
    Start Menu\Programs\Advanced System Optimizer 3\Windows Optimization	Public:Start Menu\Programs\Advanced System Optimizer 3\Windows Optimization	Public
    Please refrain from using such tools. They often tune-down the system rather than tune-up. Uninstall all of it with the free version of Revo Uninstaller (Advanced mode). If you want to know about system optimization, go through the tutorial linked below and for registry cleaning, history etc. Ccleaner has a good reputation.
    Code:
    McAfee Internet Security Suite
    McAfee is known to cause BSODs. Please uninstall it completely with its removal tool from this link. PS/ Keeping two antiviruses on the same computer would cause conflicts anyway.
    Code:
    Driver	c:\windows\system32\drivers\igdkmd64.sys (8.15.10.2353, 11.69 MB (12,262,624 bytes), 4/5/2011 3:10 AM)
    Get the latest drivers for your integrated graphics/motherboard,chipset drivers/network drivers from:

    Run the System File Checker that scans the of all protected Windows 7 system files and replaces incorrect corrupted, changed/modified, or damaged versions with the correct versions if possible:

    Run Disk Check on your hard disk for file system errors and bad sectors on it:

    Let us know the results and further BSODs if any
      My Computer


  3. Posts : 6
    Windows 7
    Thread Starter
       #3

    How do I make sure I am installing the most up-to-date-compatible-for-my-laptop drivers if they are not on the Intel site.
      My Computer


  4. Posts : 6
    Windows 7
    Thread Starter
       #4

    I also did the scans you asked for me to do and the System File Checker reported no errors or corruptions. I attached what the Chkdsk said to this post. Also when I try to download something the blue screen occurs. For example when I try to download a video off my email or a TV show video from the TV provider's site (ex: NBC) the blue screen occurs.
      My Computer


  5. Posts : 15,026
    Windows 10 Home 64Bit
       #5

    Did you remove the programs I listed.
      My Computer


  6. Posts : 6
    Windows 7
    Thread Starter
       #6

    I removed the Advanced System Optimizer and I am trying to remove McAfee but I can't get it to remove. and this is the first time i had blue screen happen to me while i had mcafee. I have had mcafee on this computer for 2 years so I do not think that is the problem. what do you think?
      My Computer

  7.   My Computer


  8. Posts : 6
    Windows 7
    Thread Starter
       #8

    I uninstalled McAfee. I had a question regarding the links you posted.

    Should I follow these steps:

    "Follow this method for re-installation:
    Download and install Driver Sweeper:
    → |MG| Driver Fusion (Driver Sweeper) 1.2.0 Download
    Download the auto-detect tool for AMD.
    → AMD Driver Autodetect
    Boot into Safe Mode from Advanced Boot Options:
    → Advanced Boot Options
    Type in Driver Fusion in Search
    Remove all drivers
    Boot normally now, and install the latest drivers from the
    auto-detect program you downloaded."
      My Computer


  9. Posts : 15,026
    Windows 10 Home 64Bit
       #9

    But you don't have an extra graphic card, do you?
      My Computer


  10. Posts : 6
    Windows 7
    Thread Starter
       #10

    no i don't.
      My Computer


 
Page 1 of 2 12 LastLast

  Related Discussions
Our Sites
Site Links
About Us
Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd
All times are GMT -5. The time now is 05:06.
Find Us