Blue screen - driver irql not less or equal

helpmeimlost · 27 Oct 2012

Hello guys. New here, and i have to admit im a real datanoob, trying and trying but i cant seem to get friend with my laptop :) . Well my computer have been slow for a while, and today when im gonna restart it i get a blur screen just when i have logged in, tried several time, but its only start when i start it in "safe mode".

Well i upload file i get with your tool here and hope someone can help me, pls let me know if im done something wrong. thanks for your time.

Arc · 28 Oct 2012

Welcome aboard.

The crash is caused by McAfee.

Code:

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*                        Bugcheck Analysis                                    *
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Use !analyze -v to get detailed debugging information.

BugCheck D1, {d, 2, 0, fffff880066b8d70}

*** WARNING: Unable to verify timestamp for mfefirek.sys
*** ERROR: Module load completed but symbols could not be loaded for mfefirek.sys
Probably caused by : mfefirek.sys ( mfefirek+1ad70 )

Followup: MachineOwner

Uninstall McAfee and use Microsoft Security Essentials - Microsoft Windows.

Let us know the results.

helpmeimlost · 29 Oct 2012

Ok, thanks. My computer is 2 years old and i have had mcafee all the time, how come this problems show up now ? You think my computer also gonna be faster if i uninstall that ? And the most important question, is my computer still gonna be safe enought with MSE?
Ive also heard it can be hard to uninstall antivirus programs entirly, something speciall i should think about ?

Arc · 30 Oct 2012

As I crash dump analyst, I just can tell you that if and only if you uninstall McAfee, I can proceed further.

If you dont do it, sorry I cannot be of any more help. It is beyond my ability to help an OP in a situation where the OP is reluctant to remove the crasher from the system.

I dont have a magic wand.

http://service.mcafee.com/FAQDocument.aspx?id=TS101331

Uninstall, use that one I suggested, and see the change.