Laptop screen goes black and everything freezes

Slartybart · 31 Oct 2012

Definitely! Let them spend their time on the problem.

You took it in to fix the touchpad - right? Did you have BSOD prior?
If the BSOD occurred after the touchpad was repaired - give the techs the history, including what you've done here (you could just point them to this thread).

jo65947 said:

I ran Futurmark 3DMark06 twice and it crashed both times after a few seconds.
The screen goes black (illuminated) and the pc freezes.

I am thinking of calling the technicians to take it back.
I am still under warranty.
What do you think?

Thank you in advance
Jo

jo65947 · 31 Oct 2012

Thats right. I took it in to have the touchpad fixed. Before that i did not have any BSOD.

They are coming to get it tomorrow. They will give me a replacement laptop.

Thank you very much all of you.

I will post back when i have any news.

Since then take good care all of you.

Jo

Britton30 · 31 Oct 2012

Good idea but have them stay with you until you put the replacement through the paces to make sure it's a good one. they may have "repaired" it too.

Slartybart · 31 Oct 2012

Wait.... they're coming to get it and they're giving you a replacement?

That's what I call service! I normally have to ship stuff back, sometimes paying one way, and wait.

jo65947 · 31 Oct 2012

lol
I ll put their replacement to the test.. (Furmark, Futuremark etc)

I have paid for it as an extension for the warranty.
1 year Fujitsu warranty and I paid for 2 years extension (total 3 years)
With the extension they are coming to get my laptop and give me a replacement one.

I think the cost was around 60€