Laptop screen goes black and everything freezes

Fujitsu
Downloads for AMILO Notebook Sa 3650
Manuals for AMILO Notebook Sa 3650

Fujitsu is difficult to navigate and reference

RS780M (Onboard) TitleVersion/DateSize(MB)
Download AMD RS780M/M88 Graphic Driver 8.631.1.0

You have version 8.970.100.3000 according to the SI you provided. Fujitsu has the above driver (all windows 7 version)

I would first try to roll back the driver in Device Manager (type Device Manager in the start menu search box and then enter) find the graphics driver and double click to expose properties, the select the driver tab and click the rollback button (if available). If the driver version corresponds with the Fujitsu information, you're done. Otherwise, uninstall it (yes if prompted to remove software).

Restart your system, cancel found new hardware, and install the driver from the Fujitsu site. check Device Manager or prepare a new SI and post it.

Thanks

There is an auto detect tool on the site called DeskUpdate. I have no knowledge of this utility, but you might find it useful - research it a little first.

I have tried various autodetect mechanisms on a few vendor sites. some work great, others not not good.

I also looked briefly at the Amilo Graphicbooster section on the downloads page. It seems as though this is documentation, but please double check. The download software button points to the same PDF file as the description button. I only looked at a few though.

So for now - go ahead and try what I posted in post 21 above. Let me know if further assitence is required.

thanks

Bill
.

jo: yeah, the autodetect is a toss up on PC mfgr sites - the only thing HP kept telling me was that their bloatware was not up to date, nothing about actual device drivers that I knew were out of date. C'est la vie!

The new touchpad features are from the driver update.

Could you post a new msnfo32 - in case anyone needs to follow up?

This was a great collaborative effort
- Thanks Arc, Britton30, koolkat77, and jo

Well glad to hear there's some improvement Jo!
I will reiterate what Arc said and use only CCleaner for cleaning the registry, w7 does a good job on its own, but I use it. Any other tool will foul it up.
Also as Bill said, Windows Update isn't always reliable with drivers and normally a step or two behind.

Please keep us informed.

(Thanks Arc, Bill, KoolKat)

I am thinking of calling the technicians to take it back.

That would be a good move.

Keep us posted, good luck.

koolkat77 said:

I am thinking of calling the technicians to take it back.

That would be a good move.

Keep us posted, good luck.

It should not get hot enough to crash the system. It's either a defective GPU or techs.