Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.

Windows 7: BSOD Across Many identical systems. Need Dump analysis

29 Oct 2012   #1

Windows 7 Ultimate X64
BSOD Across Many identical systems. Need Dump analysis


We have 45 systems that are all running on identical hardware:
Custom Computer
MB: Intel X58
Proc: Intel i7 HT enabled
Mem: 8GB DDR3 1066
Int. Sound
1 x 500GB 7200 RPM Sata
750W PS
Custom Matrox Video

For legal reasons we cannot run windows updates or make software changes on the systems regularly. All systems are running the base OS install and have no network or internet access.
recently on the systems we started getting Random BSOD's. I am unable to reproduce them even when exercising the same steps that caused it not 1 min before.
I have assesed the dump files as much as I can and was wondering if someone else can look at on for me?
The dump files is below from WinDBG.

Loading Dump File [C:\Users\acoleman\Desktop\Windows Dump Logs\597\102912-23025-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*C:\SymCache*
Executable search path is: 
Windows 7 Kernel Version 7600 MP (12 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
Machine Name:
Kernel base = 0xfffff800`02e0f000 PsLoadedModuleList = 0xfffff800`0304ce50
Debug session time: Mon Oct 29 09:57:23.210 2012 (UTC - 7:00)
System Uptime: 0 days 0:01:06.256
Loading Kernel Symbols
Loading User Symbols
Loading unloaded module list
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *

Use !analyze -v to get detailed debugging information.

BugCheck 1000007E, {ffffffffc0000047, fffff80002eaf7f8, fffff880035324f0, fffff88003532590}

Unable to load image \SystemRoot\System32\Drivers\EloUsbG2.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for EloUsbG2.sys
*** ERROR: Module load completed but symbols could not be loaded for EloUsbG2.sys
Probably caused by : EloUsbG2.sys ( EloUsbG2+d0f5 )

Followup: MachineOwner

4: kd> !analyze -v
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *

This is a very common bugcheck.  Usually the exception address pinpoints
the driver/function that caused the problem.  Always note this address
as well as the link date of the driver/image that contains this address.
Some common problems are exception code 0x80000003.  This means a hard
coded breakpoint or assertion was hit, but this system was booted
/NODEBUG.  This is not supposed to happen as developers should never have
hardcoded breakpoints in retail code, but ...
If this happens, make sure a debugger gets connected, and the
system is booted /DEBUG.  This will let us see why this breakpoint is
Arg1: ffffffffc0000047, The exception code that was not handled
Arg2: fffff80002eaf7f8, The address that the exception occurred at
Arg3: fffff880035324f0, Exception Record Address
Arg4: fffff88003532590, Context Record Address

Debugging Details:

EXCEPTION_CODE: (NTSTATUS) 0xc0000047 - An attempt was made to release a semaphore such that its maximum count would have been exceeded.

fffff800`02eaf7f8 488b8424b8010000 mov     rax,qword ptr [rsp+1B8h]

EXCEPTION_RECORD:  fffff880035324f0 -- (.exr 0xfffff880035324f0)
ExceptionAddress: fffff80002eaf7f8 (nt!RtlRaiseStatus+0x0000000000000018)
   ExceptionCode: c0000047
  ExceptionFlags: 00000001
NumberParameters: 0

CONTEXT:  fffff88003532590 -- (.cxr 0xfffff88003532590)
rax=0000000000000000 rbx=00000000c0000047 rcx=fffff88003532590
rdx=0000000000000000 rsi=fffff88003532ba1 rdi=0000000000000001
rip=fffff80002eaf7f8 rsp=fffff880035324d0 rbp=fffff800030245f8
 r8=0000000000000000  r9=0000000000000000 r10=0000000000000000
r11=fffffa800b53d180 r12=0000000000000001 r13=fffff880009b2180
r14=0000000000000000 r15=0000000000000001
iopl=0         nv up ei ng nz na pe nc
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00000282
fffff800`02eaf7f8 488b8424b8010000 mov     rax,qword ptr [rsp+1B8h] ss:0018:fffff880`03532688=fffff80002eaf7f8
Resetting default scope






ERROR_CODE: (NTSTATUS) 0xc0000047 - An attempt was made to release a semaphore such that its maximum count would have been exceeded.

LAST_CONTROL_TRANSFER:  from fffff80002edd7c2 to fffff80002eaf7f8

fffff880`035324d0 fffff800`02edd7c2 : ffffffff`00000000 ffff0000`05ccbc61 fffff880`03532b68 fffff880`069e25ab : nt!RtlRaiseStatus+0x18
fffff880`03532a70 fffff880`069e70f5 : 0000057f`f5955ff8 fffff880`00000000 fffff880`03532b70 fffff880`03532b00 : nt! ?? ::FNODOBFM::`string'+0xf63c
fffff880`03532af0 0000057f`f5955ff8 : fffff880`00000000 fffff880`03532b70 fffff880`03532b00 fffff880`009b2180 : EloUsbG2+0xd0f5
fffff880`03532af8 fffff880`00000000 : fffff880`03532b70 fffff880`03532b00 fffff880`009b2180 fffff880`0155fa92 : 0x57f`f5955ff8
fffff880`03532b00 fffff880`03532b70 : fffff880`03532b00 fffff880`009b2180 fffff880`0155fa92 fffff880`03532ba8 : 0xfffff880`00000000
fffff880`03532b08 fffff880`03532b00 : fffff880`009b2180 fffff880`0155fa92 fffff880`03532ba8 fffffa80`0b53d180 : 0xfffff880`03532b70
fffff880`03532b10 fffff880`009b2180 : fffff880`0155fa92 fffff880`03532ba8 fffffa80`0b53d180 fffffa80`08d26500 : 0xfffff880`03532b00
fffff880`03532b18 fffff880`0155fa92 : fffff880`03532ba8 fffffa80`0b53d180 fffffa80`08d26500 00000000`00004e75 : 0xfffff880`009b2180
fffff880`03532b20 0000057f`f5955ff8 : 00000000`00101200 00000200`33003300 00000000`00000000 fffa800a`6aa37000 : NETIO!WfpStartTimerForLeftTime+0xb2
fffff880`03532b80 00000000`00101200 : 00000200`33003300 00000000`00000000 fffa800a`6aa37000 00000000`000000ff : 0x57f`f5955ff8
fffff880`03532b88 00000200`33003300 : 00000000`00000000 fffa800a`6aa37000 00000000`000000ff ffff0000`05ccbf61 : 0x101200
fffff880`03532b90 00000000`00000000 : fffa800a`6aa37000 00000000`000000ff ffff0000`05ccbf61 fffffa80`00000000 : 0x200`33003300

fffff880`069e70f5 ??              ???


SYMBOL_NAME:  EloUsbG2+d0f5

FOLLOWUP_NAME:  MachineOwner


IMAGE_NAME:  EloUsbG2.sys


STACK_COMMAND:  .cxr 0xfffff88003532590 ; kb

FAILURE_BUCKET_ID:  X64_0x7E_EloUsbG2+d0f5

BUCKET_ID:  X64_0x7E_EloUsbG2+d0f5

Followup: MachineOwner

4: kd> lmvm EloUsbG2
start             end                 module name
fffff880`069da000 fffff880`069ff000   EloUsbG2 T (no symbols)           
    Loaded symbol image file: EloUsbG2.sys
    Image path: \SystemRoot\System32\Drivers\EloUsbG2.sys
    Image name: EloUsbG2.sys
    Timestamp:        Fri May 13 14:41:57 2011 (4DCDA5A5)
    CheckSum:         00025C09
    ImageSize:        00025000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

My System SpecsSystem Spec
29 Oct 2012   #2

Windows 8.1 Pro RTM x64

What do you mean by this?
Quote   Quote: Originally Posted by Optimedica View Post
For legal reasons we cannot run windows updates or make software changes on the systems regularly. All systems are running the base OS install and have no network or internet access.
If you mean that these are restrictions placed on the computers by your IT department, then you should take this issue up with them, especially if you are getting the same error on multiple machines (which would seem to indicate that something wants updating).
My System SpecsSystem Spec
29 Oct 2012   #3

Windows 7 Ultimate X64

The computers are installed into a controlled device. All changes require a Verification and Validation prior to release.
Because of this we cannot just make changes when ever we want meaning this issue just came out of the blue with no software change. With this particular issue as far as IT is concerned I am the top level for support. This is why I am reaching out to gain additional review.
My System SpecsSystem Spec

29 Oct 2012   #4
Microsoft MVP

Windows 7 Ultimate X64 SP1

Can you remove and reinstall the EloUsbG2.sys? It is a driver for touch-screens.

What is meant that 45 systems are installed in a controlled device?
My System SpecsSystem Spec
29 Oct 2012   #5

Windows 7 Ultimate X64

Yes we have tried the uninstall reinstall of the driver.
The computer is the primary component to a Medical device. There are 45 unit of the device installed in the field. The FDA controls the way we can address software related problems.

That being said I am a windows Sys admin and have done all the basic troubleshooting approaches based on the data presented in the Dump file.
What I do not know is how to interpret the hex data in the log files and determine if there is any useful non obvious data.
My System SpecsSystem Spec
29 Oct 2012   #6
Layback Bear

Windows 10 Pro. 64/ version 1709 Windows 7 Pro/64

Are all the computers acting this way? If so their/there is something that they are all doing or attached to. Do they have wifi ability and a location that could of sent them something. I'm thinking like a large medical center where/wheir a signal could of been sent by what ever and the signal was picked up using wifi. If all are infected their/there has to be something in common. Possibly a power surge.
My System SpecsSystem Spec

 BSOD Across Many identical systems. Need Dump analysis

Thread Tools

Similar help and support threads
Thread Forum
Help with BSOD, dump analysis attached
Hello, can someone please help me with the following BSOd analysis: Instant Online Crash Analysis, brought to you by OSR Open Systems Resources, Inc. Show DivPrimary Analysis Crash Dump Analysis provided by OSR Open Systems Resources, Inc. (OSR Homepage - OSR) Online Crash Dump Analysis...
BSOD Help and Support
BSOD Physical Dump Analysis Help
Hello! I have a Packard Bell preinstalled laptop. It's been months that is working fine and just yesterday, the Windows can not start. Startuprepairoffline appears everytime I restart my computer. So I decided to restore my sytem to factory default using the backup disc I made. And then, an icon...
BSOD Help and Support
BSOD, Crash Dump Analysis
Hello, For some time now, I have been having a lot of BSODs. Like up to 5 times a day. Sometimes it happens after a long time idling, sometimes when I stress the CPU. It can happen when I close my session, try to close the computer or restart it. I had an overclock on everything, but for the...
BSOD Help and Support
Another BSOD Dump file analysis needed please
Hey guys I just got a BSOD and was wondering if anyone could tell me the cause thanks in advance if anyone knows a good dump analysis program could you also give me a link .
BSOD Help and Support
BSOD Dump analysis - please help
Hi, I would be very grateful if a kindly guru could look at a BSOD dump for me please. Am running Win 7 Professional 64bit on an i7 system with 4Gb DDr3 RAM. No overclocking, no RAID, no Antivirus, just Windows firewall. Mainly use system to run MS FSX. BSODs have occurred randomly over last 3...
BSOD Help and Support

Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 05:56.
Twitter Facebook Google+