My computer recently started blue screening with the error code 0x0000003B seeming to come from ntoskrnl.exe, I haven't installed any new software (to my knowledge) recently, and I've also been having Windows Explorer crash and freeze up right after I boot. I'm attaching my recent dump files and if anyone could help me resolve this it would be greatly appreciated.
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Can you tell us what antivirus are you using?
From your .dmps it looks like your graphic card drivers need to be updated to their latest.Code:STOP 0x0000003B: SYSTEM_SERVICE_EXCEPTION Usual causes: System service, Device driver, graphics driver, ?memory
Click on the StartCode:0: kd> lmvm atikmdag start end module name fffff880`04c0b000 fffff880`05705000 atikmdag T (no symbols) Loaded symbol image file: atikmdag.sys Image path: \SystemRoot\system32\DRIVERS\atikmdag.sys Image name: atikmdag.sys Timestamp: Fri Apr 06 07:48:25 2012 (4F7E4B69) CheckSum: 00AABC48 ImageSize: 00AFA000 Translations: 0000.04b0 0000.04e4 0409.04b0 0409.04e4► Control Panel ► Programs ► Uninstall a program ► Uninstall everything related to ATI then delete remnants of its drivers using Driver Sweeper. Reboot the computer whenever you are prompted to
Then do the Furmark Test:
Video Card - Stress Test with Furmark
Monitor your temps with Speccy during these tests
Upload a screenshot of your hard disk using crystal disk info:
- CrystalDiskInfo - Software - Crystal Dew World
- Screenshots and Files - Upload and Post in Seven Forums
Run Disk Check on your hard disk for file system errors and bad sectors on it:
Hard drive test both short and long with:
Also the DOS version of:
Let us know the results
i am using Malwarebytes, AVG, and was using Security Essentials but uninstalled it sense it crashed all the time. I'll go ahead and run those stress tests/update my drivers and report back. Thanks for the tips.
I'd avoid AVG as it contributes in BSODs. Microsoft Security Essentials does not cause such problems. However, you can install it afresh
Keep us posted
Although I installed AGV after I started getting bluescreens, I'll take that into consideration. This will be the 4th time I've tried reinstalling security essentials (after a complete removal) and I doubt it will help to try installing it again it always sends out the "Service had stopped" notification and cant complete full scans, windows defender does the same thing. I thought that it might be a virus but I scanned several times with multiple programs and haven't found any malware. Going to run those tests on my pc tonight, thanks for the help.
OK, Don't install MSE right now.
I'm waiting for the snips of crystal disk info and the results from hard drive diagnostics.
Please tell us:
- When did you last do a clean install of windows 7 on your computer?
- What is the age of all the computer hardware?
- It's status of warranty?
Attaching the CrystalDisk and disk check info, and:
1. I last did a clean install of windows in late May.
2. All computer hardware was purchased in late May.
3. No warranty besides what the manufacturer offers.
Not currently, and if i'm still clear for the next few days ill close the thread, thanks for all the help
scratch that BSOD are back and hitting me almost immediately after logging in. They seemed to come back after I used java again (which crashes a good 5-10 minutes consistantly) and i can never seem to fix it.
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