BSOD on boot up and in safe mode


  1. Posts : 3
    windows 7 home premium 64bit
       #1

    BSOD on boot up and in safe mode


    My computer is crashing every few minutes. It is a wonder how I got this post up. I received a cache manager bsod as well as a mfehidk.sys bsod. I have also received multiple errors.

    Here are today's event id 41 bug check errors
    EventData
    BugcheckCode 52
    BugcheckParameter1 0x50853
    BugcheckParameter2 0xfffff880031b66c8
    BugcheckParameter3 0xfffff880031b5f20
    BugcheckParameter4 0xfffff800032d4ec5
    SleepInProgress false
    PowerButtonTimestamp 0
    EventData
    BugcheckCode 59
    BugcheckParameter1 0xc0000005
    BugcheckParameter2 0xfffff800035d41b2
    BugcheckParameter3 0xfffff88008cb4fe0
    BugcheckParameter4 0x0
    SleepInProgress false
    PowerButtonTimestamp 0
    EventData
    BugcheckCode 30
    BugcheckParameter1 0xffffffffc0000005
    BugcheckParameter2 0xfffff880010984f0
    BugcheckParameter3 0x0
    BugcheckParameter4 0xffffffffffffffff
    SleepInProgress false
    PowerButtonTimestamp 0
    EventData
    BugcheckCode 80
    BugcheckParameter1 0xfffff6fb3ffffade
    BugcheckParameter2 0x1
    BugcheckParameter3 0xfffff80002676f97
    BugcheckParameter4 0x5
    SleepInProgress false
    PowerButtonTimestamp 0
    - EventData
    BugcheckCode 59
    BugcheckParameter1 0xc0000005
    BugcheckParameter2 0xfffff80003282ec5
    BugcheckParameter3 0xfffff8800941f790
    BugcheckParameter4 0x0
    SleepInProgress false
    PowerButtonTimestamp 0
    EventData
    BugcheckCode 59
    BugcheckParameter1 0xc0000005
    BugcheckParameter2 0xfffff8000328a3e4
    BugcheckParameter3 0xfffff880027e5fa0
    BugcheckParameter4 0x0
    SleepInProgress false
    PowerButtonTimestamp 0

    I have attached the dump files. I am using windows 7 home 64-bit. My computer is a toshiba satellite L555D
    Last edited by tpalmer; 31 Oct 2012 at 00:09. Reason: adding file
      My Computer


  2. Posts : 15,026
    Windows 10 Home 64Bit
       #2

    Welcome to SevenForums

    Please upload your msinfo32.nfo file. To get this:

    1. Click on the Start
    2. Type msinfo32 into the Search programs and files box
    3. When it opens, go to File, Save
    4. Save as msinfo32.nfo and save in a place you will remember
    5. Let it finish the process of gathering and saving the system info
    6. Right click the .nfo file, click send to compressed (zipped) folder
    7. Upload the .zip file here

    mfehidk.sys = McAfee.

    McAfee is a frequent cause of BSODs. Please uninstall it using its removal tool

    Recommended antivirus program for Windows 7 based on stability compared to others:-

    Do not start the free trial of Malware Bytes; remember to deselect that option when prompted

    Run a full scan with both (separately) once downloaded, installed and updated

    Await the msinfo file
      My Computer


  3. Posts : 3
    windows 7 home premium 64bit
    Thread Starter
       #3

    The file was added to the original post
      My Computer


  4. Posts : 15,026
    Windows 10 Home 64Bit
       #4

    Thanks

    As mentioned already, please remove McAfee and everything related to it
    Code:
    1. Start Menu\Programs\McAfee Public:Start Menu\Programs\McAfee Public
    2. Start Menu\Programs\McAfee Online Backup Public:Start Menu\Programs\McAfee Online Backup Public
    3. Start Menu\Programs\McAfee Security Scan Plus Public:Start Menu\Programs\McAfee Security Scan Plus Public
    Run the System File Checker that scans the of all protected Windows 7 system files and replaces incorrect corrupted, changed/modified, or damaged versions with the correct versions if possible:

    Run Disk Check on your hard disk for file system errors and bad sectors on it:

    Let us know the results and further BSODs if any
      My Computer


  5. Posts : 15,026
    Windows 10 Home 64Bit
       #5

    Any more BSOD-s after your last post?
    • If your problem is solved please use the Mark this thread as solved link at the top of your thread or down on the left corner.
      My Computer


  6. Posts : 3
    windows 7 home premium 64bit
    Thread Starter
       #6

    more bsod's


    I thought it was fixed but it is starting to do it again. I have attached the new files.
      My Computer


  7. Posts : 15,026
    Windows 10 Home 64Bit
       #7

    Take memtest. Run for 8 passes and test each stick in a know good slot for an additional 6 passes.

    The goal is to test all the RAM sticks and all the motherboard slots.

    Check your motherboard manual to ensure the RAM sticks are in the recommended motherboard slots. Some motherboards have very specific slots required for the number of RAM sticks installed.

    If you get errors, stop the test and continue with the next step.

    1. Remove all but one stick of RAM from your computer (this will be RAM stick #1), and run Memtest86 again, for 7 passes.
    *Be sure to note the RAM stick, use a piece of tape with a number, and note the motherboard slot.
    If this stick passes the test then go to step #3.

    2. If RAM stick #1 has errors, repeat the test with RAM stick #2 in the same motherboard slot.
    *If RAM stick #2 passes, this indicates that RAM stick #1 may be bad. If you want to be absolutely sure, re-test RAM stick #1 in another known good slot.
    *If RAM stick #2 has errors, this indicates another possible bad RAM stick, a possible motherboard slot failure or inadequate settings.
    3. Test the next stick of RAM (stick #2) in the next motherboard slot.
    *If this RAM stick has errors repeat step #2 using a known good stick if possible, or another stick.
    *If this RAM stick has no errors and both sticks failed in slot#1, test RAM stick #1 in this slot.
    4. If you find a stick that passes the test, test it in all the other motherboard slots.

    If Part 2 testing shows errors, and all tests in Part 3 show errors, you will need to test the RAM sticks in another computer and/or test other RAM in your computer to identify the problem.

    In this way, you can identify whether it is a bad stick of RAM, a bad motherboard, or incompatibility between the sticks.
    Errors are sometimes found after 8 passes.
    Do this test overnight, before going to bed.


    Upload a screenshot of your hard disk using crystal disk info and summary tab using speccy:

    Make a hard drive test from the hard drive manufacturers website:

    Run Disk Check on your hard disk for file system errors and bad sectors on it:

    Hard drive test both short and long with:
      My Computer


 

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