WSOD & BlackSOD, recent crashes & other misc problems

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  1. Posts : 15,026
    Windows 10 Home 64Bit
       #11

    Sorry but I do not see any system specs.

    How old is this laptop? Warranty status?

    For monitoring the heat/celsius of the system, use Speccy or HWinfo:
      My Computer


  2. Posts : 22
    Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
    Thread Starter
       #12

    Okay, I downloaded the new AVG Graphics thingy, as I was unable to provide details I used the Automatic selector. It downloaded the installed, and as I was about to finish installation the computer crashed, first I had a black screen of death, then my display came back, but small and in the center of the screen, then it crashed and I had a Windows Error Screen.
    It created a dump (attached)
    but now my display is stretched and magnified, and not showing things right, so there is an image of that attached also.
    Please help!
    -Carpet Man

    nb it's quite hard to tell from the picture, but it's extended the display, making everything stretched, and I have to scroll horizontally to see all of web pages
      My Computer


  3. Posts : 15,026
    Windows 10 Home 64Bit
       #13

    Can you upload a snip of the temperatures of the hardware using speccy?

      My Computer


  4. Posts : 22
    Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
    Thread Starter
       #14

    Will this do? sorry for being slow in responding to your queries
      My Computer


  5. Posts : 15,026
    Windows 10 Home 64Bit
       #15

    Thanks.

    Post a snip of the "summary" tab.
      My Computer


  6. Posts : 22
    Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
    Thread Starter
       #16

    There you go. The text that is cut off reads: 298GB Western Digital WDC WD32 00BPVT-75ZEST0 SATA Disk Device (SATA) 38 °C (for the hard drive part)
      My Computer


  7. Posts : 15,026
    Windows 10 Home 64Bit
       #17

    Does the laptop feel warm during use?? Do you have a cooler for it?
      My Computer


  8. Posts : 22
    Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
    Thread Starter
       #18

    Not often. Before I rebooted it some months back it did, though. It's quite warm now as I'm doing a backup, but during normal use it's not noticeably warm.
    I'm assuming there's a built in cooler, but if not then no, I don't have one. It's a Dell Inspiron if that helps.
      My Computer


  9. Posts : 15,026
    Windows 10 Home 64Bit
       #19

    I suspect a overheating issue because the new .dmp that you uploaded shows a problem with the ATI drivers that you updated as Arc suggested.

    Is the laptop under warranty? I'm not sure if I asked this earlier.
      My Computer


  10. Posts : 22
    Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
    Thread Starter
       #20

    You did, and I am not sure. If it is, I suspect it has run out, as I've owned it for over 2 years.

    New info:
    I had severed my laptops internet connection temporarily in the hope it would speed up the backup process, while I read a book. After about 15% into the backup the screen flashed black, then a few minutes later it had a lack screen of death. It felt extremely warm.
      My Computer


 
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