Computer suddenly freezing need to restart from time to time

wildchild20 · 01 Nov 2012

Computer is suddenly freezing from time to time and i need to restart to undo it dont know what is causing this. Thanks for looking into the .dmp file.

Arc · 01 Nov 2012

It is a Stop 0x116.

Code:

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*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
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Use !analyze -v to get detailed debugging information.

BugCheck 116, {84f63318, 8e43e5bc, 0, 2}

*** WARNING: Unable to verify timestamp for atikmdag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys
Probably caused by : atikmdag.sys ( atikmdag+105bc )

Followup: MachineOwner
---------

Follow the guide: STOP 0x116: VIDEO_TDR_ERROR troubleshooting

Start from updating the display driver.

Code:

lmvm atikmdag
start    end        module name
8e42e000 8e882000   atikmdag T (no symbols)           
    Loaded symbol image file: atikmdag.sys
    Image path: \SystemRoot\system32\drivers\atikmdag.sys
    Image name: atikmdag.sys
    Timestamp:        Fri Apr 24 16:20:20 2009 (49F1996C)
    CheckSum:         00402D61
    ImageSize:        00454000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

It is extremely old. Get the latest version from AMD Graphics Drivers & Software.

Let us know the results.