Random BSODs

iSupes · 04 Nov 2012

Update:

Booted the laptop this morning and received a BSOD, the stop code generated was:
STOP: 0x0000007E (0xFFFFFFFFC000000, 0xFFFFF08882EA7E11, 0xFFFFF88003B5582, 0xFFFFF88003B55080)
Just the usual BSOD text along with that, nothing else. Oddly only one BSOD occured before booting normally into Windows.

The SSDs(link) used in this RAID config are not supported by the SanDisk SSD Toolkit (does not even pick them up). I have contacted SanDisk and MSI asking about updated firmware.

Arc · 04 Nov 2012

iSupes, what you exactly need here is to increase your RAM voltage very slightly.

But I am not very good in those stuff, so I cannot suggest you how to do it exactly, and how much to do it.

This situation is called Cold Boot Crash. I asked Dave76 to look at this page, and Britton30 also can guide you in this regard.

But, as a whole your system is getting a bit low voltage.

Code:

 kd> !sysinfo cpuspeed
CPUID:        "Intel(R) Core(TM) i7-3610QM CPU @ 2.30GHz"
MaxSpeed:     2300
CurrentSpeed: 2294

iSupes · 04 Nov 2012

Thanks for the update Arc.
The laptop BIOS doesn't support any voltage changing, but I'm still looking into ways of doing this. The only option in the BIOS that might be related was Intel SpeedStep, I've disabled that and will test cold booting again.

I've also downloaded CPU-Z and had a look at the info there, I noticed that the RAM frequency of the extra module I installed differs by about 100MHz from the other 3 (latency is the same for all of them) could this be a possible cause for the cold boot crashing?

Arc · 04 Nov 2012

Might be, I am not very sure. About hardware and overclocking stuff, I dont have a sound knowledge. Let us ask Britton30.

Britton30 · 04 Nov 2012

Yes mis-matched RAM can cause issues. I would remove the extra you installed for now and test. Later if it works out you can get a matched 16GB kit.
You're right OEM machines leave hardly any adjustments for a user.

iSupes · 04 Nov 2012

Alright, extra module removed, waiting for it to cool off and will let you guys know how it goes.

Thanks again :)

Britton30 · 04 Nov 2012

When you ran memtest did you let it run for 7 passes?
You're welcome mate.

iSupes · 04 Nov 2012

I let it run overnight, when I returned it had said complete.
I didn't change the config or anything, I assumed it tested everything automatically, should I rerun and change anything?

Britton30 · 04 Nov 2012

That sounds like the Windows built-in memory test, memtest 86+ runs till the user stops it.

iSupes · 04 Nov 2012

Hmm, maybe I was just imagining things, will redo a memtest with and without the extra module.

I ran it off a USB stick instead of writing an ISO to CD, that shouldn't make a difference should it?