Occasional random shutdown leads to crash


  1. Posts : 4
    Windows 7 Home Premium x64
       #1

    Occasional random shutdown leads to crash


    My fairly new laptop (<3 months old) will occasionally shut down while the lid is closed. When I open my laptop when this happens it's already at the boot menu for "windows did not shut down properly." It has so far only happened while the lid is closed and I haven't actually seen a BSOD.
      My Computer


  2. Posts : 15,026
    Windows 10 Home 64Bit
       #2

    Welcome to SevenForums

    Looks like the Intel(R) Wireless WiFi Link 5000 Series Adapter Driver for Windows 7 is causing some problem there. (Older driver that needs to be updated).

    Delete remnants of its drivers/older drivers using Driver Fusion/Sweeper and get the latest from Intel Download Center

    Code:
    0: kd> !irp fffffa8011597b20
    Irp is active with 5 stacks 3 is current (= 0xfffffa8011597c80)
     No Mdl: No System Buffer: Thread 00000000:  Irp stack trace.  
         cmd  flg cl Device   File     Completion-Context
     [  0, 0]   0  0 00000000 00000000 00000000-00000000    
    
    			Args: 00000000 00000000 00000000 00000000
     [  0, 0]   0  0 00000000 00000000 00000000-00000000    
    
    			Args: 00000000 00000000 00000000 00000000
    >[ 16, 2]   0  0 fffffa800e676050 00000000 00000000-00000000    
    	      Unable to load image \SystemRoot\system32\DRIVERS\NETwNs64.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for NETwNs64.sys
    *** ERROR: Module load completed but symbols could not be loaded for NETwNs64.sys
     \Driver\NETwNs64
    			Args: 00014400 00000000 00000004 00000002
     [ 16, 2]   0 e1 fffffa800e617e20 00000000 fffff8000330e200-fffffa800a105f90 Success Error Cancel pending
    	       \Driver\vwifibus	nt!PopSystemIrpCompletion
    			Args: 00014400 00000000 00000004 00000002
     [  0, 0]   0  0 00000000 00000000 00000000-fffffa800a105f90    
    
    			Args: 00000000 00000000 00000000 00000000
    0: kd> lmvm NETwNs64
    start             end                 module name
    fffff880`0c409000 fffff880`0cf3f000   NETwNs64 T (no symbols)           
        Loaded symbol image file: NETwNs64.sys
        Image path: \SystemRoot\system32\DRIVERS\NETwNs64.sys
        Image name: NETwNs64.sys
        Timestamp:        Fri Dec 02 12:50:55 2011 (4ED8754F)
        CheckSum:         00AE9BA3
        ImageSize:        00B36000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    Follow the tutorial below, it may improve the situation.

    Consider using MSE instead of KIS while testing this way. You may however, install Kaspersky back if we know it's not causing problems.
    Code:
    Start Menu\Programs\Kaspersky Internet Security 2013	Public:Start Menu\Programs\Kaspersky Internet Security 2013	Public
    Run the System File Checker that scans the of all protected Windows 7 system files and replaces incorrect corrupted, changed/modified, or damaged versions with the correct versions if possible:

    Free up start-up, nothing except the antivirus is usually needed.

    Let us know the results.
      My Computer


  3. Posts : 4
    Windows 7 Home Premium x64
    Thread Starter
       #3

    I did attempt to upgrade my intel driver from 15.0.0.75 to 15.2.0.19, and I had to roll back because I couldn't log in to any networks with the newer driver (authentication continually failed and credentials were never regarded as valid)

    As for sfc /scannow... nothing:
    Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation. All rights reserved.

    C:\Windows\system32>sfc /scannow

    Beginning system scan. This process will take some time.

    Beginning verification phase of system scan.
    Verification 100% complete.

    Windows Resource Protection did not find any integrity violations.
    I have turned off USB Selective Suspend...
      My Computer


  4. Posts : 15,026
    Windows 10 Home 64Bit
       #4

    So what happens when you close the lid now?
      My Computer


  5. Posts : 4
    Windows 7 Home Premium x64
    Thread Starter
       #5

    Well nothing, but the problem isn't all that frequent in the first place, and I've been unable to intentionally trigger it.
      My Computer


  6. Posts : 15,026
    Windows 10 Home 64Bit
       #6

    Hmm. What about my points about KIS?
      My Computer


  7. Posts : 4
    Windows 7 Home Premium x64
    Thread Starter
       #7

    I've uninstalled KIS for the time being. :)
    If it happens again I'll let you know, thanks for the help!
      My Computer


  8. Posts : 15,026
    Windows 10 Home 64Bit
       #8

    You're welcome. Update the thread when you're ready :)
      My Computer


  9. Posts : 15,026
    Windows 10 Home 64Bit
       #9

    Any BSOD-s lately?

       Tip

    • If your problem is solved please use the Mark this thread as solved link at the top of your thread or down on the left corner

      My Computer


 

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