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BSOD - Random daily occurence
I really have not been able to make heads or tails of this. Nor have I seen a consistent behavior either. Hope you can help.
I really have not been able to make heads or tails of this. Nor have I seen a consistent behavior either. Hope you can help.
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Those .dmp files are taking a while to load, I will report back if and when they load. Meanwhile:
Problematic software:
Daemon ToolsCode:Start Menu\Programs\DAEMON Tools Pro Public:Start Menu\Programs\DAEMON Tools Pro Public
Please uninstall DAEMON Tools. It uses a driver called sptd.sys which is known to cause BSOD-s in Windows 7. Uninstall the software using Add/Remove Programs. Reboot the system. Once the program is uninstalled, run sptd.sys uninstaller to remove the driver from your system.
As an alternative, many people recommend the use of Total Mounter or Magic ISO
OR, Prefer 7zip out of all:
Download and install 7-Zip, it is free +it can extract any iso file. So you can use it the way you want to. At a max you'll miss some chapter chooser screen of a DVD title.
AVG contributes in blue screens, suggestion: Uninstall it and replace with Microsoft Security Essentials (at least to test). You may install AVG back later (Newer version preferable) if we know that it wasn't causing your BSOD-s. Use the AVG removal tool and reboot your computer whenever you are prompted to.
Recommended antivirus program for Windows 7 based on stability compared to others:-
- Microsoft Security Essentials - Free Antivirus for Windows
- Malwarebytes - The Free version
- Good and Free system security combination.
Do not start the free trial of Malware Bytes; remember to deselect that option when prompted.
Run a full scan with both (separately) once downloaded, installed and updated.
Please remove this:, with Revo Uninstaller using Advanced Mode:
Run these tools and delete anything they find:Code:Start Menu\Programs\McAfee Security Scan Plus Public:Start Menu\Programs\McAfee Security Scan Plus Public
ESET online scanner:
Run the System File Checker that scans the of all protected Windows 7 system files and replaces incorrect corrupted, changed/modified, or damaged versions with the correct versions if possible:
Run Disk Check on your hard disk for file system errors and bad sectors on it:
Let us know the results.
Thank you for the response.
I uninstalled everything that was advised above. I then ran all of the scans and tools listed above as well.
Unforntunately, I am still getting these random bsod's..
Any help is appreciated.
Sorry for the late reply as I have been offline for a bit. When I powered up the 'puter it seemed to run longer than usual (ie: 24 hrs) w/o a crash. However but it just restarted itself, albeit without a bsod this time. The crash files are attached. I would guess that the system is about four yrs old or so.. Thanks!
No dump files.
Upload a screenshot of your hard disk using crystal disk info and the summary tab using speccy:
- CrystalDiskInfo - Software - Crystal Dew World
- Speccy - System Information - Free Download
- Screenshots and Files - Upload and Post in Seven Forums
Did any of the virus scanners find any virus?
How does you computer work in safe mode?
No viruses and nothing from malwarebytes or spybot. I haevn't run it in safe mode for any length of time but it does boot into it fine and runs for a while w/o issue.
Test your hard drive.
Hard drive test both short and long with:
Also the DOS version of:
- SeaTools for DOS
- and a Guide SeaTools for DOS tutorial
Two more crashes since last post. The latest had dump files I think..
The seagate tool tests all passed.
It's a hardware bugcheck.
Follow this guide: Stop 0x124 - what it means and what to try step by step and let us know what you find out.Code:******************************************************************************* * * * Bugcheck Analysis * * * ******************************************************************************* Use !analyze -v to get detailed debugging information. BugCheck 124, {0, 86a4f024, b63a2000, 135} Probably caused by : AuthenticAMD Followup: MachineOwner --------- 0: kd> !analyze -v ******************************************************************************* * * * Bugcheck Analysis * * * ******************************************************************************* WHEA_UNCORRECTABLE_ERROR (124) A fatal hardware error has occurred. Parameter 1 identifies the type of error source that reported the error. Parameter 2 holds the address of the WHEA_ERROR_RECORD structure that describes the error conditon. Arguments: Arg1: 00000000, Machine Check Exception Arg2: 86a4f024, Address of the WHEA_ERROR_RECORD structure. Arg3: b63a2000, High order 32-bits of the MCi_STATUS value. Arg4: 00000135, Low order 32-bits of the MCi_STATUS value. Debugging Details: ------------------ BUGCHECK_STR: 0x124_AuthenticAMD CUSTOMER_CRASH_COUNT: 1 DEFAULT_BUCKET_ID: WIN7_DRIVER_FAULT PROCESS_NAME: FlashPlayerPlu CURRENT_IRQL: 1f STACK_TEXT: 82f76d2c 82e28fcd 00000124 00000000 86a4f024 nt!KeBugCheckEx+0x1e 82f76d68 82f22a6c 86a4a051 86a4f024 82ec8a50 hal!HalBugCheckSystem+0xab 82f76d98 82e2927f 86a4fea8 82e36e40 00000000 nt!WheaReportHwError+0x230 82f76eac 82e29371 86a4fea8 86a4fef8 00000000 hal!HalpMcaReportError+0x3b 82f76ed0 82e295dd 00000000 86a4fef8 82f76ff0 hal!HalpMceHandler+0x8b 82f76ee0 82e1f5f5 00000000 00000000 00000000 hal!HalpHandleMachineCheck+0x3b 82f76ff0 82e1c261 00000000 801de000 00000000 hal!HalpMcaExceptionHandler+0x87 82f76ff0 00000000 00000000 801de000 00000000 hal!HalpMcaExceptionHandlerWrapper+0x89 STACK_COMMAND: kb FOLLOWUP_NAME: MachineOwner MODULE_NAME: AuthenticAMD IMAGE_NAME: AuthenticAMD DEBUG_FLR_IMAGE_TIMESTAMP: 0 FAILURE_BUCKET_ID: 0x124_AuthenticAMD_PROCESSOR_CACHE BUCKET_ID: 0x124_AuthenticAMD_PROCESSOR_CACHE Followup: MachineOwner --------- 0: kd> !errrec 86a4f024 =============================================================================== Common Platform Error Record @ 86a4f024 ------------------------------------------------------------------------------- Record Id : 01cdc14ed0b48de4 Severity : Fatal (1) Length : 928 Creator : Microsoft Notify Type : Machine Check Exception Timestamp : 11/13/2012 14:02:57 (UTC) Flags : 0x00000000 =============================================================================== Section 0 : Processor Generic ------------------------------------------------------------------------------- Descriptor @ 86a4f0a4 Section @ 86a4f17c Offset : 344 Length : 192 Flags : 0x00000001 Primary Severity : Fatal Proc. Type : x86/x64 Instr. Set : x86 Error Type : Cache error Operation : Data Read Flags : 0x00 Level : 1 CPU Version : 0x0000000000060fb1 Processor ID : 0x0000000000000000 =============================================================================== Section 1 : x86/x64 Processor Specific ------------------------------------------------------------------------------- Descriptor @ 86a4f0ec Section @ 86a4f23c Offset : 536 Length : 128 Flags : 0x00000000 Severity : Fatal Local APIC Id : 0x0000000000000000 CPU Id : b1 0f 06 00 00 08 02 00 - 01 20 00 00 ff fb 8b 17 00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 Proc. Info 0 @ 86a4f23c =============================================================================== Section 2 : x86/x64 MCA ------------------------------------------------------------------------------- Descriptor @ 86a4f134 Section @ 86a4f2bc Offset : 664 Length : 264 Flags : 0x00000000 Severity : Fatal Error : DCACHEL1_DRD_ERR (Proc 0 Bank 0) Status : 0xb63a200000000135 Address : 0x000000004c0e17b8 Misc. : 0x0000000000000000 0: kd> !sysinfo !sysinfo [ cpuinfo | cpumicrocode | cpuspeed | gbl | machineid | registers | smbios ] [-csv | -noheaders] 0: kd> !sysinfo cpuspeed sysinfo: unknown error 80004005