BSOD lots of time, Fixed my laptop twice already.

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  1. Posts : 6
    Windows 7 Ultimate x64
       #1

    BSOD lots of time, Fixed my laptop twice already.


    Hi, I dont know why it always happened. I just received my fixed laptop early today.
    My System is Win7 Ultimate x64.
    They said they have changed two new harddrives for my laptop.
    But BSOD still pops out for three time, while I am playing game or watching videos.
    Also i canot even install Starcraft properly.
    Here are the pictures. Wish someone could help, thanks a lot
    Attachment 233478

    Attachment 233479

    Attachment 233480
      My Computer


  2. Posts : 15,026
    Windows 10 Home 64Bit
       #2
      My Computer


  3. Posts : 6
    Windows 7 Ultimate x64
    Thread Starter
       #3

    Attachment 233554
    sorry i am first time here
      My Computer


  4. Posts : 15,026
    Windows 10 Home 64Bit
       #4

    Can you tell me if your laptop is under its warranty? I need to know that before I post my suggestions.

    Software concerns:


    Code:
    Start Menu\Programs\Norton PC Checkup    Public:Start Menu\Programs\Norton PC Checkup    Public
    Please uninstall the norton pc checkup tool.

    Code:
    Start Menu\Programs\搜狗拼音输入法    Public:Start Menu\Programs\搜狗拼音输入法    Public
    Start Menu\Programs\360安全中心\360驱动大师    Public:Start Menu\Programs\360安全中心\360驱动大师    Public
    What does this program do? Is it a game? I'm not familiar with it..so just asking.


    • I see no antivirus installed. What antivirus program are you using?


    STOP 0x0000001E: KMODE_EXCEPTION_NOT_HANDLED

    Usual causes: Device driver, hardware, System service, compatibility, Remote control programs, memory, BIOS

    STOP 0x0000001A: MEMORY_MANAGEMENT
    Usual causes: Device driver, memory, kernel

    STOP 0x0000003B: SYSTEM_SERVICE_EXCEPTION
    Usual causes: System service, Device driver, graphics driver, memory
      My Computer


  5. Posts : 6
    Windows 7 Ultimate x64
    Thread Starter
       #5

    koolkat77 said:
    Can you tell me if your laptop is under its warranty? I need to know that before I post my suggestions.

    Software concerns:


    Code:
    Start Menu\Programs\Norton PC Checkup    Public:Start Menu\Programs\Norton PC Checkup    Public
    Please uninstall the norton pc checkup tool.

    Code:
    Start Menu\Programs\搜狗拼音输入法    Public:Start Menu\Programs\搜狗拼音输入法    Public
    Start Menu\Programs\360安全中心\360驱动大师    Public:Start Menu\Programs\360安全中心\360驱动大师    Public
    What does this program do? Is it a game? I'm not familiar with it..so just asking.


    • I see no antivirus installed. What antivirus program are you using?

    STOP 0x0000001E: KMODE_EXCEPTION_NOT_HANDLED

    Usual causes: Device driver, hardware, System service, compatibility, Remote control programs, memory, BIOS

    STOP 0x0000001A: MEMORY_MANAGEMENT
    Usual causes: Device driver, memory, kernel

    STOP 0x0000003B: SYSTEM_SERVICE_EXCEPTION
    Usual causes: System service, Device driver, graphics driver, memory
    Ok, will do that, and yes it still under warranty
    the two below one is chinese input system, another is some sort of system moniter and firewall.
    i didnt install any anti virus software yet.
      My Computer


  6. Posts : 15,026
    Windows 10 Home 64Bit
       #6

    Okay, can you uninstall them for the time being?
    You can put them back if we know they aren't contributing in the BSoDs.
      My Computer


  7. Posts : 6
    Windows 7 Ultimate x64
    Thread Starter
       #7

    Ok, will do so. thanks for the help
    I will let you know if there is any more Bluescreems
      My Computer


  8. Posts : 15,026
    Windows 10 Home 64Bit
       #8

    Thanks.

    Let me know if you're having any BSoDs after uninstalling them.

    Run the system file checker to repair any damaged files within windows:
    SFC /SCANNOW Command - System File Checker

    Then run disk check:
    Disk Check

    Upload the dumps if you get any in my absence. I will take a look at them when I'm here next.
      My Computer


  9. Posts : 15,026
    Windows 10 Home 64Bit
       #9

    Hi.. did you get BSoDs after your last post?
      My Computer


  10. Posts : 6
    Windows 7 Ultimate x64
    Thread Starter
       #10

    Yes,I still have BSoDs, dell has changed a new motherboard, videocard, and harddisk. But still it doesnot work.
    Here is pictures and log when i use my cmd scannow.
    Attachment 244153

    Attachment 244154

    I have try to upload the CBS log file, but it is too big that exceed post requirment.
      My Computer


 
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