BSOD check

mltinus · 07 Feb 2011

Hello,

I recently bought a new computer, but it keeps freezing or giving BSOD's. I haven't been able to figure out at what moments this happens and i have also noticed there have been several different BSOD's.

It usually happens when gaming. Also during gaming the screen freezes for about 10-15 seconds, than turns black for a moment and then i can continue gaming. Once in a while the entire computer freezes and i have to reset it myself. All of this happens mostly during gaming.

My windows 7 ultimate is x64, it's a full retail version and all of the hardware is brand new. I have also tried a complete re-installation of the computer and have updated some of the drivers that were mentioned in an earlier version of the perfmon file that was made.

I have attached all mentioned files, i haven't changed anything about my computer since these files were made.

Could somebody please have a look at the data and help me?
Thanks,

Martin

wish · 07 Feb 2011

Hi,
Remove Alcohol or Daemon software because they use sptd.sys which is notorious for causing BSOD in windows 7.
Uninstall sptd.sys with this tools --> DuplexSecure - Downloads
Then for alternative software, you may use MagicIso.

For troubleshooting purpose, I recommend you to uninstall AVG and replace it with MSE.
You may go back later after the BSOD problems have gone.
http://www.microsoft.com/security_essentials/

Then one dump have 0x124 bugcheck which is lead to hardware problem.
Follow this troubleshooting strategy → Stop 0x124 - what it means and what to try

Code:

Windows 7 Kernel Version 7600 MP (8 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Machine Name:
Kernel base = 0xfffff800`02a02000 PsLoadedModuleList = 0xfffff800`02c3fe50
Debug session time: Sun Feb  6 03:29:13.144 2011 (GMT-8)
System Uptime: 0 days 0:00:09.268
Loading Kernel Symbols
.....................................................
Loading User Symbols
Mini Kernel Dump does not contain unloaded driver list
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 124, {0, fffffa800b4b56a8, 0, 0}

Probably caused by : hardware

Followup: MachineOwner
---------

1: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

WHEA_UNCORRECTABLE_ERROR (124)
A fatal hardware error has occurred. Parameter 1 identifies the type of error
source that reported the error. Parameter 2 holds the address of the
WHEA_ERROR_RECORD structure that describes the error conditon.
Arguments:
Arg1: 0000000000000000, Machine Check Exception
Arg2: fffffa800b4b56a8, Address of the WHEA_ERROR_RECORD structure.
Arg3: 0000000000000000, High order 32-bits of the MCi_STATUS value.
Arg4: 0000000000000000, Low order 32-bits of the MCi_STATUS value.

Debugging Details:
------------------


BUGCHECK_STR:  0x124_GenuineIntel

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

PROCESS_NAME:  System

CURRENT_IRQL:  0

STACK_TEXT:  
fffff880`035776f0 fffff800`02cbca89 : fffffa80`0b4b5680 fffffa80`09bfb680 fffff8a0`00000005 00000000`00000001 : nt!WheapCreateLiveTriageDump+0x6c
fffff880`03577c10 fffff800`02b9e667 : fffffa80`0b4b5680 fffff800`02c175f8 fffffa80`09bfb680 00000002`00000005 : nt!WheapCreateTriageDumpFromPreviousSession+0x49
fffff880`03577c40 fffff800`02b06c45 : fffff800`02c79360 fffffa80`0b0fd828 fffffa80`0b0fd820 fffffa80`09bfb680 : nt!WheapProcessWorkQueueItem+0x57
fffff880`03577c80 fffff800`02a7f961 : fffff880`012e6e00 fffff800`02b06c20 fffffa80`09bfb680 00000000`0000055a : nt!WheapWorkQueueWorkerRoutine+0x25
fffff880`03577cb0 fffff800`02d16c06 : dc21dc21`c922c922 fffffa80`09bfb680 00000000`00000080 fffffa80`09bdf840 : nt!ExpWorkerThread+0x111
fffff880`03577d40 fffff800`02a50c26 : fffff880`0336a180 fffffa80`09bfb680 fffff880`033750c0 aa80aa80`faa0faa0 : nt!PspSystemThreadStartup+0x5a
fffff880`03577d80 00000000`00000000 : fffff880`03578000 fffff880`03572000 fffff880`043f9590 00000000`00000000 : nt!KxStartSystemThread+0x16


STACK_COMMAND:  kb

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: hardware

IMAGE_NAME:  hardware

DEBUG_FLR_IMAGE_TIMESTAMP:  0

FAILURE_BUCKET_ID:  X64_0x124_GenuineIntel_PROCESSOR_MAE_PRV

BUCKET_ID:  X64_0x124_GenuineIntel_PROCESSOR_MAE_PRV

Followup: MachineOwner
---------

mltinus · 09 Feb 2011

Thanks for the quick answer. I have removed daemon tools and have opende my computer case, because I was already suspecting that it could be a cooling problem.
So far so good. Haven't had any crashes anymore!!

mltinus · 03 Nov 2012

It's been a while, but I keep getting random BSOD's. Daemon Tools has been replaced by Gizmo, and AVG antivirus has been replaced by Avira.
Can anybody help me? I don't think it's a cooling problem, because it also happens at moments when i'm not even at my computer and it's running idle.

I have attached a new SF diagnostics file.

Thanks in advance

Arc · 03 Nov 2012

STOP 0x00000109: CRITICAL_STRUCTURE_CORRUPTION

Usual causes: Device driver, Breakpoint set with no debugger attached, Hardware (Memory in particular)
(source: Carrona.org)

► Enable Driver verifier.
Driver Verifier - Enable and Disable
Run Driver Verifier for 24 hours or the occurrence of the next crash, whichever is earlier.

► Test the RAM modules.
RAM - Test with Memtest86+
Run memtest for at least 8 passes, preferably overnight.

let us know the results.